For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning.We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners,ensuring your emotions are conveyed with the highest respect and sincerity.Our mission is to providethe finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowersand gifts are expertly crafted, locally created, and hand-delivered, making your special moments trulymemorable and your connections even stronger.
Written by the business, not verified by us.FTD (www.ftd.com) has a 4.5 out of 5 rating on OK.one, based on 295 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-31.
Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very simple to navigate and user friendly, making the entire ordering process quick and smooth. People also love the wide selection of stunning arrangements, noting that the delivered flowers always look exceptionally fresh and wonderful. Some reviewers were not happy with unexpected extra costs and additional fees added for weekend or same-day delivery services. Consumers additionally noted occasional delivery delays, mentioning that shipments sometimes arrived later than expected or faced scheduling issues. Buyers expressed frustration when specific time commitments were missed during important family events.
Auto-generated from all reviews of this business. For reference only.The website has great clear pictures and categories to choose from, and the payment process was simple and didn't add to the work of dealing with a spouse's death ordering them flowers.
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Easy it use It has been trustworthy My recipients love their arrangements
Thanks so much for sharing your experience! We really appreciate you taking the time to let us know how it went.
Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!
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Ease... website is very simple to use...
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Ordered a spray for my father's funeral and it never showed. Emailed FTD, and they emailed back, "couldn't find florist to fulfill order." They did give me a full refund, that's why I gave them 1 star. Never had issue before.
We are contacting you to obtain additional information that will help us locate your order. Once we receive the order details, we will reach out to assist you and resolve the issue.
I appreciate the same day service, it’s an exceptional option.
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Ordered online, arrangement assembled by local florist, then hand delivered to the residence ... on the next day !!! Saved me (another dumb guy) again !!!
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Trust in handling of transaction and delivery. Never disappointed
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We’re grateful that you took the time to share your experience with us. Your feedback truly means a lot.
I disliked that I have to pay more because I needed one day delivery. My 11 year old granddaughter was injured last night and I wanted her to get something she would enjoy and make her happy.
Thank you for your feedback. We understand your concern regarding the expedited delivery fee, especially given your granddaughter's injury. We have spoken with you directly and are pleased that we were able to resolve your concerns. We wish your granddaughter a speedy recovery and appreciate the opportunity to assist you during this time.
I rated this order a 9 not a ten because the selections are great ; but it doesn’t appear that I received a discount because it was absorbed in the delivery.
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All good! Thank you.
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I have enjoyed using FTD. The website is easy to use and 99% of the time the flowers are as advertised. My reason for not rating higher is all the ads I need to suffer thought at the end of my transaction. Please reduce the ads.
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Finding a local florist in my friend’s zip code was impossible - everything I picked was no longer available in her area or arrived in a gift box with DIYourself flower placement!!
Thank you for your feedback. We are sorry to hear about the difficulty you experienced finding an arrangement available in your friend's area. We understand how frustrating it can be when products are unavailable or do not meet your delivery preferences.
Thank you for sharing your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize that our delivery fees did not meet your expectations. We understand that delivery costs are an important part of the overall purchasing experience, and we regret any frustration this may have caused. We appreciate you taking the time to share your thoughts, as your feedback helps us evaluate and improve our services for our customers.
We appreciate your review and thank you for taking the time.
Not easy to just get out of the website and know you're done
Thank you for sharing your feedback and for allowing us the opportunity to address your concerns. We sincerely apologize for any frustration you experienced while navigating our website and completing your order. We understand how important it is to have a smooth and user-friendly experience. We appreciate you bringing this to our attention, and your feedback is valuable as we continue working to improve our website and overall customer experience.
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