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Events & Entertainment

FTD

ClaimedCollecting reviews

295 reviews

4.5295 reviews
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About FTD

Data updated
Website
www.ftd.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
295 reviews
Replies to negative
96% (22/23)
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1-800-736-3383www.ftd.com

About this business

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning.We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners,ensuring your emotions are conveyed with the highest respect and sincerity.Our mission is to providethe finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowersand gifts are expertly crafted, locally created, and hand-delivered, making your special moments trulymemorable and your connections even stronger.

Written by the business, not verified by us.

Is FTD legit?

FTD (www.ftd.com) has a 4.5 out of 5 rating on OK.one, based on 295 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 96% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-31.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online platform is very simple to navigate and user friendly, making the entire ordering process quick and smooth. People also love the wide selection of stunning arrangements, noting that the delivered flowers always look exceptionally fresh and wonderful. Some reviewers were not happy with unexpected extra costs and additional fees added for weekend or same-day delivery services. Consumers additionally noted occasional delivery delays, mentioning that shipments sometimes arrived later than expected or faced scheduling issues. Buyers expressed frustration when specific time commitments were missed during important family events.

Auto-generated from all reviews of this business. For reference only.

What people say

C
Christopher WilliamsUnited States · 5 reviews · Experienced 2026-08-25 ·

Not sure why

Not sure why, but had to order the flowers twice.

Reply from FTD2026-08-25

We sincerely apologize for the inconvenience of having to place your flower order twice. We understand how frustrating this experience was. A supervisor has reached out by phone and email, leaving a voicemail to discuss your concerns and work toward a resolution. Thank you for bringing this to our attention.

D
Diane KraussUnited States · 1 review · Experienced 2026-08-25 ·

You did not include the candy ordered…

You did not include the candy ordered with the flowers. It was in the cart but not in the delivery Took two phone calls and no one could fix it. I had to start out and order candy elsewhere.

Reply from FTD2026-08-25

We sincerely apologize that the candy included with your flower order was not delivered and that your efforts to resolve the issue were unsuccessful. We understand the frustration of having to purchase the candy elsewhere. A supervisor has reached out by phone and email, leaving a voicemail to discuss your concerns and work toward a resolution. Thank you for bringing this to our attention.

F
Faith KeidanUnited States · 4 reviews · Experienced 2026-08-25 ·

There was an error in my order

There was an error in my order. I was able to call the phone number listed, got a real person and they corrected the order within minutes! Very happy with the communication and ability to reach someone to help.

Reply from FTD2026-08-25

We appreciate you taking the time to post about your experience.