Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Written by the business, not verified by us.GeekVape (www.geekvape.com) has a 1.8 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were let down by their experience overall. Consumers frequently reported severe issues with product quality, such as leaking tanks, faulty components, and devices breaking down completely after a very short time of use. People also complained about extreme shipping delays, missing orders, and unhelpful communication when trying to resolve difficult warranty claims. Some reviewers were happy with the company, mentioning outstanding customer assistance, polite advisors, and fast replacements for faulty items. Others also praised the solid design, durable build, and reliable performance of certain devices they purchased. Buyers noted that working products functioned well and offered a satisfying experience.
Auto-generated from all reviews of this business. For reference only.Battery cap gets worn out. After 8 month it will not screw in or just pops out. Geekwape dont sell the sparepart.
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we sure will help you sincerely, Hope you can reply to us soon!
DO NOT SUPPORT THIS COMPANY, PUT THEM OUT OF BUSINESS. they absolutely will not support their warranty and unless you want to waste your hard earned money, just buy anything else but GEEKVAPE. They have now blocked me from chatting because I will not take their excuses of being patient after 6.5 months of nonsense and blaming other departments and still not replace my device, so now I'm out the money and no device either as I sent it back as noted below expecting them to honor their warranty. Bought an aegis last year, lasted almost 2 months, still under warranty so after dealing with the "customer service" nonsense (this part is a frigging joke so STAY AWAY FROM THIS PRODUCT), finally got a return authorization to an address in Cali (oddly enough appears to be an individual not a company). Ok sent it back as required with info emailed. That was 5 months ago, 6 weeks ago after requesting info finally got a response, first delivery was lost in mail, ok, they will resend new track info, yet to hear anything from them since not to mention a real tracking number for the supposed first ship. Just attempted to live chat again and was told repeatedly to hold for 15 mins. Is it the stone age or am I getting jacked around? The support call number never can hear me nor can I understand them and always ends the call without any assistance. No more buying these people's products please put em out of business. Edit to Note the response 7 hours after this post. Nonsense auto respond to continue attempting to contact them as I've been trying to do for 5 months. Ha, clearly not an American company or consumer protections agency could deal with their nonsense
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we sure will help you sincerely, Hope you can reply to us soon!
Enquired over a month ago about potential fake items I received, I have emailed 3 times and received no reply. Absolutely rubbish customer service, you would think that they would care about retailers selling fake products and giving them a red reputation.
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we sure will help you sincerely, Hope you can reply to us soon!
Took nearly 2 months and several emails back and forth with the company to get my items shipped. They lied to me several times and said "it will ship next week" until the items actually shipped 2 and a half months later. The products are of very good quality, but l would NOT recommend buying them from this website.
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we sure will help you sincerely, Hope you can reply to us soon!
Thank you so much for dealing with my matter so swiftly. I'm so delighted to have received my replacement for geekvape mod. It came within 2 weeks, lot quicker then it expected (35 working days).
Thank you for your support and love for Geekvape! I hope we will have better products to bring you!
Brought 2 mod kits and both kits have packed up within a month !!!! absolute garbage
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we sure will help you sincerely, Hope you can reply to us soon!
I bought a brand new Obelisk 120FC and after getting it home I immediately noticed it was defective. The shop advised me to go through geekvape for replacement and it has been an absolutely horrible experience. First they told me everything was fine and a replacement would ship out. Then, about six days later, they emailed me saying no more 120FCs were available and they were going to send me a model that was not even closely comparable as a replacement. I negotiated with them over the course of at least a week and we agreed on a replacement that I didn't really like but at least it was rugged (t200 classic). It requires external batteries that I'll have to buy and doesn't have fast charging. Fast forward several weeks later and they have still not even shipped the replacement. It's been a month since I first contacted them. I spent $160 on the 120FC kit and it's a literal paper weight, won't even power on. This horrible experience is still on going. When I ask if it shipped yet, they tell me that it takes a month normally to get a replacement. Well, it's already been a month and still nothing has shipped. I do not recommend geekvape products. If you have a problem, they don't take care of you as a customer. Oh, and the issue I had with my 120FC, they advised me that it's a KNOWN ISSUE AND THAT IS WHY THEY'RE DISCONTINUED. I've suffered all of this and they knew it was a problem with that device from the beginning. I wish I could just get a refund at this point :/
Hello, this is Geekvape Customer Service team. I am sorry that our service is not satisfactory to you. Since our replacement is shipped in sequence，we immediately ask you if it can be replaced with other products if we have no stock in the case of inquiry. We deal with the after-sales process in different countries differently. Due to some uncontrol reasons, we will ship all replacements one by one as soon as possible. Hope you can understand. Thanks!
So I love my geek vape, but I am on my third one in a year and a half. The charging pins keep breaking and they refuse to charge. Wish they were better built.
Hello, this is Geekvape Customer Service. Thanks for your support and suggestion. We will feedback to our product development team. And we will make the products better and better.
Same issue that most other customers are having - really poor customer service. Trying to get warranty replacements on 2 defective devices has been an exercise in futility. I like the devices, but the terrible customer service is forcing me to move to a different manufacturer.
This is the Geekvape customer service team. We are sorry that our customer service didn't satisfy you, maybe there has misunderstanding between us. We have 24h official website online chat and support email, you can contact us again any time, and we sure will help you sincerely, Hope you can reply to us soon!
I have a claim that does not want to be honored. My vape is 35 days old. Phone number does not work, people on the live chat just kept knocking me off because they didn’t want to deal with the issue. I sent all the pics, receipt, etc and was told I would receive an email with a ticket number for my replacement, but nope never happened. I would highly recommend no one buy a Geek Vape, because apparently they don’t back their warranty, or have anyone that will talk to you! Never seen a company be so unprofessional in my life.
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
After agreeing to send a replacement for a faulty unit in November after months of supplying evidence. The replacement never arrived. They sent tracking information that said it was delivered but after speaking with Royal Mail, it never existed. So 5 months later I'm still waiting for evidence or a replacement. I paid by credit card so next stop I'd getting them involved Your reply again makes no sence if you read the review. The local post office was contacted and there was no record of the delivery. As the sender it is your responsibility to follow this up and get compomensation and resend a new one out
This is Geekvape Customer Service. According to your requirements, if we have provided you with the tracking number, it means that the replacement has been shipped. If you have not received the message but the delivery has been properly displayed, please contact your local post office to check. Thanks!
I purchased my aegis x 12-9-22 and at 3-4-23 I messaged support snot it not coming on sent everything required for warranty they said warranty expired I said no 90 days from purchase I still have 5 days they proceeded then offer me a Aegis l200 which is less then what I paid the aegis x is 90+ and the L200 is 65 they said it’s all they will give me for the warranty I’m heated I’ve stuck with geekvape for 2 years now I’ve gone through 5 geek vapes in that time I don’t get them then they want me to re send the sc and other pictures because they said the sc I sent is incorrect so I believe they are trying to hoodoo me what should I do
This is Geekvape Customer Service. After checking, we have shipped a replacement to you. Please pay attention to the logistics information and wait patiently for the parcel. If you have any problems, please send your messages to our email: [email protected] or Livechat on our website. Thank you!
Sold me glass for a tank and the glass didn’t fit.
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
Got the t200 within a month the batteries started to drain too fast was told it needed updating but the firmware had been discontinued so no way of fixing the issue emailed several times just to be ignored stay clear of these clowns you will lose your money on their products
This is the Geekvape customer service team. Generally , Our customer service will reply to your email within 24 hours, please understand. If you want to solve the problem quickly, you can contact our official website at the bottom right of the online chat, we will solve the problem for you in time.
I have bought the Aegis X, L200 and T200. They claim they are almost indestructible and the L200 showed a video of being dropped off a roof and surviving, mine died falling out of my pocket. Now T200 just craped itself for no reason just out of the 3 month warranty. If they're so strong why 90 day warranty?
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
Highly disappointed!!! I've purchased 5 of their models now, (including 2 Geek Vape Obelisk 60 in the space of 10 months.) Thought they were the dogs but would now never touch them with a barge pole. Update - Also had one bought as an Xmas gift, another Obelisk... Thought it may prove handy as a pocket sized unit and having used it twice, one of the magnetic plates fell off in a busy venue today 11/2/23 and now it doesn't work!!! How the hell does this company get away with it???? Aaaaaghhhhh!!!!! FFS! That's another wasted £40 from a reletive
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
I've owned a few Geekvape products and the quality is good one time, and garbage the next. Consistent quality control is non existent and it's really up to lady luck if you get a good mod. I just got the T200 touchscreen and it's made for left handed people. Are you kidding me? Why would you make something for left handed people only. Makes no sense. Or should I just assume they don't know left from right? Last time i purchase anything geekvape.
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
Pretty terrible guys, stay away. Vape was either broken or the worst made vape on earth. Support was nice but you won't be getting a refund so just deal with it. Pretty sure I lost of month of my life from just 1 hit of their vape lol...really bad trust me.
This is the Geekvape Customer Service. If you want to get a refund, please contact the store you purchased from. We are sorry that we cannot help you process the refund but only replacement. Thanks for your understanding.
You can't take it back to the distributor you purchased it from. There is no real warranty process. License my a**! They didn't know the difference between the 1 and the 1fc. JOKE!! I bought my LAST Geekvape today because I still have pods. I will never purchase a Geekvape product again!! I bought the first one mid-November. I've purchased two others since then. They will not honor the warranty, and do not require the distributor to honor the implied warranty. Very disappointed with Geekvape.
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
Bought the e100 vape kit to find it is only a 2ml capacity because of the rubber insert that stops it from being a 4.5ml..it comes with new seals that can't be changed. Customer services is shocking tried to tell me I bought an after market pod as according to them they don't make a rubber insert to reduce the size capacity then they shut down conversation with me...they wouldn't even offer the 4.5ml pod..I would of paid for a new pod if they had offered..I won't be accused of buying after market wen all my stuff comes from credited vape shops.
This is the Geekvape customer service team. We are sorry to hear that there is some problem with our product. Don't worry, you can send an email to our customer service: [email protected] or contact the livechat on our website. Also, we can help you deal with the problem as soon as possible. Thank you!
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