Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.
Written by the business, not verified by us.Upside (www.getupside.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-12.
I’m just not really happy with how long the process is taking. I submitted it on July 28, and today is August 7, but I still haven’t received any cashback.
We know waiting on cashback can be frustrating, and processing times can sometimes take a little longer than usual. Since it has been a few days, please reach out to our support team directly so we can check on your submission and help get this sorted out for you.
My money disappeared from my account. I contacted support and at the moment they are keeping in contact and trying to fix the situation. I love Upside. I use it 90+% of the time UPDATE:account fixed!! Money back on my account!! I’m a happy girl!!! TY Upside ❤️
It means so much to know you use Upside for almost all your purchases! We appreciate your patience while our team works to get this cleared up for you. If you need any updates along the way, please feel free to keep in touch with our support team on your open ticket.
I always get my cash back. If there is something wrong with the receipt upload, I contact support and provide my credit card transaction and support credits my account.
Really glad to hear that the process has been so smooth for you! It is great knowing you are consistently getting your cash back. If you ever need help with a transaction down the road, please feel free to reach out to our support team.
I was one of the first 100 users of Upside, and have found them to be forthright in dealing with problems. They actually do save you money, but don't plan on retiring based on the savings. That being said, consistency if use is the key to maximizing returns.
Having you with us since the very beginning is awesome! You hit the nail on the head, staying consistent really is the secret to getting the most out of the savings. If you ever need a hand with anything, please feel free to reach out to our support team.
I joined upside several years back. Being on the road a lot and having to buy so much gas and food this made thing great deal So when my app. App.down was a large issue, but after several quick text I was back on my app. Thanks again for your support team Kenny
Happy to hear our team got you sorted out so quickly! We are glad the app has been helping you save on gas and food on all those road trips over the years. If you ever run into anything else, our support team is always here to help.
Great company very happy with them. They always step up even if there is a mistake :) and a great way to save a little money! :)Thanks upside!
Appreciate you sharing this! We always aim to make things right whenever an issue pops up, so knowing you feel supported means a lot. If you ever need anything in the future, please feel free to reach out to our support team.
When I have sent emails in to customer service, I get fast responses for the support staff. if I need to send copy of my Gas Receipt for proof of purchase they always respond quickly and address any issues that I have had. I have gotten over 1200.00 dollars back by using Upside. Great Company
Hitting $1,200 in cash back is huge! It is awesome to hear that our support team has been so fast and helpful whenever you had a receipt question. As always, please reach out to our support team if you ever need help with anything down the road.
I uploaded a receipt that showed I made a $35.99 purchase at a restaurant and Upside did not honor the 76% cash back it advertised b/c the receipt the restaurant provided did not include my credit card number. I submitted the credit card statement too and Upside did not resolve the situation.
We want to make sure you get the cash back you earned. Receipt and statement details can sometimes be tricky to verify, but we would be glad to take another look at this for you. Please reach out to our support team directly so we can re-evaluate your submission and help sort this out.
Happy to hear you got your cash back so quickly! Making the process fast and seamless is what we always aim for. If you ever need assistance in the future, don't hesitate to reach out to our support team.
Reached out on a Sunday morning about an issue/ question they answered. So far love using this app
Glad we could get back to you quickly over the weekend! It is awesome to hear that you are enjoying the app so far. If you ever have more questions, feel free to reach out to our support team anytime.
They were very pro active in requesting from me the needed documents to get the cash back. Need more locations in central Wisconsin.
It is great to know our team was proactive in helping you get your cash back! We are always working to expand into new areas, so we really appreciate the feedback about central Wisconsin. Please feel free to contact our support team if you ever need help with anything else.
I have had nothing but a positive experience with Upside. The cash back is fast and when I had to deal with customer service, they were great. There's not an easier way to earn free money!
So glad to hear you are having such a great experience and getting your cash back so quickly! Knowing our support team made a good impression makes it even better. If you ever need anything else down the road, please feel free to reach out to our team anytime.
I just started using the app and have received almost $30 in cash back for shopping at places I already regularly go to!! I'm impressed!!!
Love hearing that! Earning $30 right out of the gate on your everyday purchases is such a win. If you ever have any questions as you keep using the app, feel free to reach out to our support team anytime.
Pretty good app. Glitchy at times but overall support is good and savings are worthwhile.
Awesome to hear that the savings make it worth your while! We are always working on performance updates to clean up those occasional glitches. If you ever run into any issues, please feel free to contact our support team.
I use it regularly for gas, I have 2 stations that I can switch between. But it doesn't have any grocery stores or restaurants locally as of yet.
Happy to hear the app has been working well for your regular gas stops! We are always looking to expand our network, so hopefully you will see new grocery and restaurant options pop up near you soon. If you ever need help with your account, feel free to reach out to our support team.
I love this app. I purchase an extraordinary amount of gas and I love being able to get something back for it. With upside you get cash back on your gas purchases and can even have it transferred directly to your bank or even get an online card from upside. Sometimes I have issues with my offers page not loading correctly, however the upside team always works to resolve my issue. I would recommend this app for anyone who buys gas.
Earning cash back on all those gas runs really adds up, so it's awesome to hear Upside is putting money back in your pocket! We appreciate the shoutout for our support team, and we're always here if you ever need a hand again.
That's awesome to hear! We love knowing the app is working well for you. Thanks for taking the time to share the love, and happy earning!
Customer service is great and the app is easily navigated. Offers are all over the place but complaining about free money seems silly. The app has been crashing a lot lately which is irritating but it's not the end of the world.
Love hearing that you're enjoying the cash back and finding the app easy to use! We appreciate your patience with those recent crashes—sometimes making sure the app is updated to the latest version does the trick. If it keeps giving you trouble, please feel free to reach out to our support team so we can take a look for you.
I am glad that there is a support area in the APP. I do wish, however, that there is a phone number to call for quick answers. I accidentally put in a claim for an online order for Giant, but Giant didn't charge me until the next day. I tried to explain this in a ticket, but Upside held to their policy of 10 days. After the days passed, I get an email where I had to actually explain the situation all over again. Apparently, there is no way to review previous tickets. Finally, I got the ticket resolved very quickly. Again, one call could have taken cared of this matter. Otherwise, the emails tone is very friendly and calm. I appreciate the support built into Upside. It works great.
Glad everything got sorted out for you in the end! We really hear you on wanting phone support and easier ticket tracking, and we appreciate the honest feedback. Awesome to hear you're having a good experience with the app overall!
Been using for over a year and although there are definitely hiccups here and there, the Support has always come through and made things right. I will continue to use AND recommend!
Thank you for being with us for over a year! We totally get that building up that cash back balance takes a little patience, but we're so glad our Support team has always been able to step in and make things right whenever a hiccup pops up. Your loyalty and recommendations mean the world to us—thanks for being such an awesome part of the Upside community, and happy earning!
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