Upside is building and distributing a new economic model that levels the playing field in brick and mortar commerce and empowers everyone to earn more. Retailers earn more profit without changing how they operate, and consumers enjoy increased purchasing power on the things they need.
Written by the business, not verified by us.Upside (www.getupside.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 89% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-12.
August was so helpful in finding a resolution to my problem! I also have a contact information in case I experience any other difficulties. Thank you, August!!!!
Huge shoutout to August for taking such good care of you! We're happy everything got cleared up, and it's great knowing you have that contact info handy just in case. Enjoy using the app!
I've had a few issues with not getting my bonuses. However, all I had to do contact customer service and ask to have it reviewed. It assigns it a case number and assigns it to a case worker and it gets resolved.
So glad to hear our team was able to get those bonuses sorted out for you! We really appreciate your patience while we got things squared away. If you ever run into anything similar down the road, our support team is always here to help.
Changed phones, upgraded from Samsung 24 Ultra to Samsung 26 Ulltra. Simple upgrade. After the upgrade I needed to login to the Upside App to use it again. That was a nightmare. Next I sent an Email to tech support (there is no telephone number to talk with someone...not good). Tech support sent Emails with instructions on how to log back in. They never worked. So I was able to set up a new account. Then asked if we could transfer my Money earned to the new account. That part was easy. They helped (or a Bot helped) and everything is back and just using a new account.
Upgrading phones should be a breeze, so we hear you on the login hassle! We're really glad your earnings were safely transferred over to your new account in the end. Enjoy the new Samsung, and if you ever need a hand down the road, our support team is always here for you.
A must have if you drive a lot. You can't beat the savings especially if you're working for delivery companies. Occasionally they will miss a fill up, but there customer support has been exceptional so far. I'll say it again. If you're not already using Upside go download it right now.
Driving for work adds up fast, so we're super happy to help you keep extra cash in your pocket! Glad to hear our support team has had your back on those occasional missed fill-ups. Appreciate you spreading the word!
Love me some UPSIDE!!! It's my money and I want it back from places that I want to spend it at. For one of the only times in 3 years that I've been doing upside, I had a problem. I made a mistake. I put the wrong store in and they couldn't pay it off. After a few emails, they saw what I had done and did me a courtesy and paid it! Love them and will sing their praises to anyone who wants their OWN money given back to them.
Love hearing that energy! Three years of getting your money back is an awesome streak, and we're so glad our support team had your back with that courtesy payout when things got a little mixed up. Accidents happen, but we're thrilled everything worked out in the end. Thanks so much for singing our praises and being such a great part of the Upside community—happy earning!
Once my issue was forwarded to an email contact customer service rep, it was resolved quickly and satisfactorly. However the bot experience prior to that referral was cumbersome, very time-consuming and frustrating as often the next "choice" did not include my issue or question. Also, I had to start the process over one or more times, which also happened previously when I had a customer support problem/question.
Glad to hear our team got things squared away for you quickly in the end! We really appreciate the honest feedback on the support process—it helps us make things smoother moving forward. If you ever need a hand again, feel free to reach out anytime.
We're so glad to hear your issue got all taken care of. Thanks for letting us know, and feel free to reach out if you ever need a hand again down the road. Happy earning!
Just getting started with the app. All is good so far. One time my phone wouldn't connect to the app. Upside support rep Dulce was able to sort it out after the fact and register my purchase. Happy camper.
Welcome to Upside! We're so glad Dulce was able to jump in and get that purchase credited for you. Hope you enjoy earning all that cash back!
Good customer service. I use the Chevron app to pay for gas. Unfortunately, Chevron doesn't provide transaction verification to Upside. I have to contact customer service to verify the transaction by uploading a receipt. I hope that improvements can be made in this area to streamline the process.
Glad to hear our customer service team has been taking good care of you! We totally understand how having to manually submit receipts when paying through third-party apps like Chevron adds an extra step to your routine. We really appreciate this feedback—making transaction verification as seamless and automated as possible is a major priority for us. We'll pass your thoughts right along to our product team as we work to improve integrations and streamline that process. Thanks for sticking with us!
Great app, easy to use but if you make a mistake, the help function is very good, I wish there were more stores that took it.
Awesome to hear you're finding the app easy to use and that our help team has your back! We're always working on bringing new stores on board, so keep an eye out for more spots in your area soon.
I am A on the road repair man I buy a tank of gas roughly every day I use Upside regularly for gasoline I use Upside regularly for restaurants outside my home area I use Upside occasionally for restaurants in my home area I have used Upside regularly since May 2019 It has surpassed my expectations and the money I’ve earned and the easiness of using the app and the friendliness of the staff when I’ve had issues They have never disappointed me I will admit there is a learning curve to using Upside effectively but once you figure it out, you will make money and you will use it daily On a regular day, it usually makes me $10 Joe B
Earning $10 a day on your daily routine is incredible! We’re so glad to have been along for the ride with you since 2019 and that our team has always taken good care of you. Appreciate you sharing your experience, and stay safe out there on the road!
Here lately when I use it I see needs review I am tired of seeing it Not only that I think it screws you out of getting more per gallon When that time gets here ok for the date I will say every time
We get how frustrating it is to see that "needs review" message repeatedly. That usually happens when receipt details just need a quick extra check to make sure everything matches up. If it keeps happening on your account, please reach out to our support team so they can take a closer look for you.
They handled my issue very quickly and professionally. They did exactly what customer service should do. They did an excellent job and I will continue to use this service because of them.
Hearing this made our day! Our team always aims to get things sorted quickly and smoothly, so we're really glad you had such a great experience. Awesome having you with us!
I made a mistake during cashing out which caused my account to be locked. The Upside staff assisted with my error and ensured my account is safe. Thanks support team. I appreciate the ease of using the app. Regards, T Thomas
Glad to hear our support team could help clear that up quickly and keep your account secure! It’s awesome to know you’re finding the app so easy to use overall. Thanks for sharing your experience with us!
Easy to use app, helpful support, not much DOWNside, except perhaps you may buy something here or there you might not have otherwise. Recommend everyone give it a shot! Hopefully can get some EV charging stations, all those gas discounts aren’t useful for us
Love the clever pun and appreciate the awesome recommendation! We totally hear you regarding EV charging stations—expanding our support for EV drivers is definitely on our radar as we continue to grow. In the meantime, we hope you're still able to snag some great cash back on your grocery runs and restaurant stops! Thanks for sharing your thoughts with us, and we're so glad you're enjoying the app!
I been on the Upside app for 2 months. It has been great. I save money on gas, groceries on thing I need everyday. It's easy to use and best of all you get money back for buying items you use. I wish I would have done it sooner. Customer service is responsive. I love it.
Better late than never! We're so thrilled to have had you on board these past two months. It's awesome to hear that earning cash back on your everyday gas and grocery runs has been such a breeze, and we really appreciate the shoutout for our support team. Thanks for sharing the love, and happy earning!
I joined Upside because of the idea of getting cash back is a no brainer especially for everyday necessities. ( Gas, Food etc). However I did enjoy significant gas savings initially this particular item dropped to 1 cent per gallon in my everyday day go to station with no real options left in my area. I will burn 13 cents just to get there so there really isnt any benefit on the gas side anymore. I will continue to use Upside at our favorite restaurant and Kroger.
It’s great to hear you’re making the most of the offers at Kroger and your favorite restaurants! Cash back rates can naturally shift over time depending on local merchant availability, but we hope to see higher gas offers pop up for you again soon. If you ever need a hand with anything, feel free to reach out to our support team.
That’s awesome to hear! We're really glad we could deliver on your expectations. Appreciate you taking the time to share your feedback with us!
I’m only leaving a review because it was solicited. The app started well, cash back for purchases, easy to obtain. After the first few, they started “needing more information”. I had to contact support to get my cash back. If that’s how it is moving forward, it’s really not worth it. We’ll see if this was a brief hiccup or if they make you jump through hoops because they don’t want to pay out.
We get where you're coming from—getting cash back shouldn't feel like a chore. Those extra checks are usually just temporary verifications, but if it keeps being a hassle, please reach out to our support team so they can help take a look!
Had to work through AI but got my problem taken care of
Glad to hear your issue got taken care of! We appreciate your patience getting that sorted out. If you ever need a hand again down the road, our support team is always here to help.
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