Global Industrial is a leading distributor of material handling equipment, storage solutions, workbenches, office furniture, safety equipment, and more. We carry over one million high-quality products to meet all your business, commercial, and industrial needs at low prices.
Is Global Industrial legit?
Global Industrial (www.globalindustrial.com) has a 1.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-12.
My experience has been that they are very unreliable wrt availability and shipping. I bought a large item, and they advertised shipping the next day.... they then gave me a delivery time two weeks later (more than shipping time)... they then pushed it out several days... then on the day it was supposed to arrive, they first sent me an email saying it would be several months late, then that it would be a week late, probably... but they weren't sure about it. If your timeline is critical, go elsewhere.
Working with Global Industrial was all and all a great experience. They had what my organization needed and got it to us in a very timely manner.
My only critique of them is that there was not one person who I could follow up with concerning my order. I worked with at least 3 customer care reps during my order. I know this is a large company and they have a lot of orders going on throughout the country, but having a single person to work with from beginning to end is always a nice touch.
Otherwise, things went pretty well.
We purchased a floor scrubber and purchased a 2 year extended warranty for it for additional $. We are having issues after the 1 year mark with the scrubber. We logged a ticket with Global Industrial customer service. We were told someone will contact us to look into the issue, Two weeks later and we are still waiting for someone to contact us. They are very slow in responding to emails and don't seem they care about how the issue effects your business.
Ordered a work bench top, multiple delays in delivery, product arrived damaged on two corners, the company ships this very heavy wood top in a paper thin box with no corner protection, they tried shipping a replacement order but I noticed they didn’t have my correct address on the replacement order, customer service told be I would have to place another order and pay shipping. Don’t waste your time, money!!!!
I’ve ordered from this co due to recent cyber special boy am i regretting it.
Terrible customer service and am still waiting for my shipment apparently they are using ward shipper and it’s been weeks now waiting for shelves for my new restaurant what a nightmare
VERY DISAPOINTED, HAVE PURCHASED FROM GLOBAL FOR YEARS NO ISSUES UNTIL A PROBLEM WITH A FLOOR SCRUBBER, CALLED ON 11/11 TOLD THEY WOULD SEND A NEW KEY SWITCH, FOLLOWED UP ON 11/18 TOLD THEY WOULD BE SENDING SOMEONE TO LOOK AT MACHINE BECAUSE UNDER WARRANTY, FOLLOWED UP 11/26 AFTER NO RESPONSE, TOLD I SHOULD HAVE COMPLETED A FORM THAT WAS NOT MENTIONED BEFORE, ASKED FOR A MANAGER LEFT ON HOLD FOR ALMOST AN HOUR THEN MANAGER GOT INVOLVED AND PROMISED WOULD ASSIST GOT EMAIL 1 ONE HOUR,CONFIRMED INFO BUT TOLD WOULD BE THERE TO CHECK MACHINE THE 3RD OF NEXT MONTH THAT IS 3 WEEKS FROM INITIAL REQUEST
THEY ADMITTED TO DROPING THE BALL BUT I STILL HAVE TO WAIT FOR A TECHNICIAN WHO WILL PROBABLY HAVE TO ORDER A PART
I GUESS NEXT FLOOR MACHINE COMING FROM TENNANT!!!
Beware! Thieves. Charged for a canceled order. Won't refund.
If I could give zero stars I would. I purchased a large machine from Global Industrial. I never received confirmation of shipment. On the date of delivery, my order was cancelled without notification. I had to order from another supplier which was great. I called customer support, verified my order was canceled. One month later, they charged my card and shipped the machine. Now they won't give my money back. Its totally unbelievable, and I'll be filling with my card company to get my money back and reporting the theft to the police.
We purchased two powered pallet jacks $4000 each, totaling $8000. 2 years or 65h later one of them had faulty battery. Upon calling Global industrial for warranty or support I was informed we were out of warranty and only option is buying a new pallet jack. Apparently these are not their own, but rebranded Chinese made low quality pallet jacks or at least equipped with inferior battery. Word of advise to whomever read this review, purchase expensive specialty equipment, chose reputable brands with post purchase support or you will be in our situation with disposable jack every 2 years.
Purchased a commercial water fountain from Global. Very slow to ship out. I'm talking several weeks.
Had it professionally installed.
Exactly one year later it failed. Contact Global for warranty (covered) and nothing. Just default emails and the run around.
Stay away.
I purchased stadiometer from global industries.
very disappointed after I received the product.
Flimsy, poorly built, the screws that come with the product doesn't corresponds with the holes in the strip. paid 129 dollars for a product that is built like a dollar store merchandise.
will not recommend this product to any one.
HORRIBLE COMPANY. COMPLETE FRAUD. WARNING DO NOT BUY FROM THIS COMPANY
I bought a ramp for 1150$ got charged 1732.50$ When I called spoke with Julie an oriental woman she said it was for shipping but my invoice clearly says shipping fees 0$ so then they had the IT guy call me and he said it was Shopify fees of 500$ plus taxes. I told him i wanted to get reimbursed, they refused, he didn't want to loose his add fee that he had to pay for the website and said it was my fault if I received the wrong one. Consumer protection clearly states that if you order "A" and you receive "B" they have to reimburse you. He said we don't have any policies. I went to their office at 1400 chemin du fer a cheval. The office no longer exists. They moved to 926 chemin du fer a cheval, very shady location. What I ordered is nothing like what I received. They refuse to give me the right one and they refuse to reimburse me. They are no longer answering calls or emails. I am now taking them to small claims court.
Bought a rolling cart on June 10th, hardware was missing. Got the "replacement" hardware 9 days later, but only received 1 nut and 1 bolt (should have been 96 total pieces) Here we are July 11th and they still haven't shipped the second batch of hardware. VERY SLOW response to issues.
Do not order from this organization. Admittedly I ordered the wrong size of product. I called for pre-authorization of return and returned my product as directed. however, because global has their manufacturers ship and receive returns, they have refused my reimbursement because I lost my tracking number.
They pulled a fast one on me with their shipping loophole. I paid an extra $76 for 2nd day UPS and the item arrived over a week later. When I inquired about it the told me it’s
2nd day from the day its shipped. What the heck is that?
Global Industrial gave us a seamless buying process and trouble-free fulfillment and delivery experience. We look forward to placing future orders with them.
Despite several uncomplimentary comments I took a chance yesterday to order 2 metal drawers, I tell you I was surprised this morning when there was a knock on my door delivering my 2 drawers in perfect condition, drawers of very difficult quality to find you have to take some and leave some when you read comments for me it was 5 ⭐️
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