Headphones.com

5 star experience!

Communication was easy. The staff were friendly and helpful. My purchase was shipped quickly. 5 star experience!

10/10 would recommend!

Headphones.com has always been wonderful! Awesome customer service, and fast delivery! They guys at headphones.com offer wonderful deals, and the people they support on YouTube are very informative and knowledgeable about the products they review. I’ve never been disappointed with this company and I would highly recommend them to anyone needing new gear. Thank you!

I love Headphones.com

I love Headphones.com. Really good people. Great offerings. Great service.

I got exactly what I was looking for in…

I got exactly what I was looking for in a timely manner and for a good price.

Satisfying Experience

Transactions are easy, and support team is great. Product arrived quickly. Only gripe is that the product description was slightly off. The listing used the wrong product image, and the description didn’t include the model number, manufacture date, or any information identifying what version of the product I’d be purchasing. This could be an issue for some buyers (in my case, it wasn’t as important). Overall though I’m very satisfied. Hopefully they will be restocking products more once the tariff situation settles down.

Beyond Superior Customer Service

The headphones.com customer service team provides by far the best e-commerce customer service experience I’ve ever seen. I had some frustrating issues with USPS due to a change of address near the ship date of my pre-order, and the team was amazingly responsive, understanding, and helpful. In this day and age, I also cannot express how refreshing it is to be able to reach a REAL KNOWLEDGEABLE PERSON through an online chat feature within a matter of minutes. Through my email interactions I worked with at least three team members and they were uniformly awesome to interact with. I look forward to ordering from headphones.com soon, and will do so any time they stock an audio product I’m interested in.

Fantastic experience

Good service, fast shipping

I signed up for the waitlist for Crinear Daybreak headphones and everything went smoothly. I paid half up front, the other half automatically withdrew when they came into stock, and they shipped quickly. Everything was in order and I'm very happy with my purchase.

One of the best spots to shop

I love coming here to shop and even just browse, and I always have a great experience. The site always has great information on each product and can get very detailed when you really want to dig in. Reviews from buyers and staff are very informative. Shipping is quick and everything is well packaged.

Great experience

Lovely website to use, checkout was easy and shipping was quick.

Great Customer Service & Competitive Prices

This was my first purchase from Headphones.com. My research and purchase experience with them was very positive. My initial contact was with Sam, to consider an Open Box Burson Soloist 3X Performance amp. Sam was patient, responsive and thorough in educating me on the Soloist and attentive throughout out the procurement process. The Soloist was shipped to my home via UPS. The communication and status was excellent throughout the shipping and delivery process. Packing, shipping and delivery took about a week from California. I picked the Soloist up from my local UPS store and immediately unpacked it to begin checking it out. Unfortunately, the Soloist had an inoperable right channel upon delivery. When I discovered the right channel issue, I engaged Alan since Sam was on vacation. Alan stepped up, walked me through various diagnostic procedures to verify the right channel was inoperable. He then offered a replacement for the Soloist and immediately issued an RMA label after describing the return process. Since the replacement was so an open box unit, I asked Alan to ensure the replacement Soloist was fully operational before shipping it to me. He committed to having the replacement sent from the warehouse to him, so he could test and verify its operation before shipping it to me. I greatly appreciated that. Upon receiving the replacement open box Soloist, it was fully operational and in excellent condition. I also solicited advice from Alan on the benefits of a pairing a DAC with the Soloist, and requested a recommendation. Alan offered a Topping E70 Open Box, but after some research, I decided to go with an open box Topping D70 Pro Sabre DAC. I can’t wait to try it out. The D70 research reflects excellent performance with the Soloist. Kudos to both Sam and Alan for representing Headphones.com so well. I also appreciate the customer service followup from Andrew Lissimore, the CEO of Headphones.com. I won't hesitate in purchasing from Headphones.com in the future.

The team was responsive and knowledgable

The team was responsive, knowledgeable, and just all around solid with helping me get setup with new headphones. 10/10 will buy again from them.

Friendly customer service agent with…

Friendly customer service agent with good email communication.

The dunu mirai open box condition i…

The dunu mirai open box condition i just got from headphones.com was as if it were new, the company itself is well ran and I have complete trust in purchasing from them.

Great customer service

Great customer service, fast shipping.

Excellent Experience with Used/Open Box

Incredible sale price from the Warehouse sale and the iem's I ordered were in as perfect condition as I've ever received. One weird note though, the R/L sides were swapped on the cable. Here I was wondering why they stuck out so far from my ears and then I realized they were swapped! I was able to easily swap them back and now they fit great! This is the second open-box condition item I've ordered from Headphones.com and I have had a perfect experience both times!

They don't sell junk

They don't sell junk, have been great to work with, and aren't shy about sharing their honest opinion about products online. Thank you, from one audioholic to another!

Jimmy WUnited States · 2 reviews · Verified · Experienced 2025-08-22 · Posted 2025-08-29

Best headphone retailer

Best headphone retailer. Communication was fast and transparent, I bought an open box product and it came in better condition than expected.

Headphones.com is a great company for…

Headphones.com is a great company for all your audio needs. They have a amazing selection of audio equipment, the staff are great, very responsive, kind and helpful. What attracted me to their company was a combination of top knotch headphones and a extremely competitive price point. I have purchased multiple items from them and everything was great , price was fantastic and everyone I spoke with were super helpful. Headphones.com is my 1st stop whenever I need new audio equipment.

Great communication and direction…

Great communication and direction overall with their product supply.