Headphones.com

5 Stars

Quick shipping, competitive price and just an excellent first-time experience

ShkDwnStUnited States · 7 reviews · Verified · Experienced 2025-11-14 · Posted 2025-11-22

Headphones.com

Headphones.com, is the first place I go, when looking for new gear. Their customer service is stellar, and they truly make even a small purchase a pleasant experience. They honestly want to ensure everyone has the best interaction they can possibly provide. I always am treated more as a friend, than just another customer. Whether I'm buying ear pads, or a new complete setup. I couldn't recommend them, higher, unles they were giving me, my new gear, for free! They have become an important part of the audiophile/headphone community. They are truly an amazing company, run by headphone hoarders, just like their clientele! They understand us, because, they are us! I can't thank them enough...

Delivered on time

Delivered on time, timely communication and updates, great headphones.

Great Buying Experience

Shipping was fast, representatives reached out to ensure my experience was smooth, and the headphones arrived in one piece! Very satisfied.

Blood StormCzechia · 1 review · Experienced 2024-11-14 · Posted 2025-11-14

Super team ok

Easy all round

Easy choice, quick and easy checkout, quick responses and fast delivery. What more could you want.

I found a great product at a great price

I found a great product at a great price. The trick with Heaphones.com is to visit the site on a regular basis. So many products are sold out or back order, you can get pessimistic about finding something good. But good deals do pop up, so you need to check regularly to grab them.

Absolutely sensational quality.

Absolutely sensational quality. Few steps over Gen 1. Dynamics improved,Bass is punchy and Low.Crystal clear voice and instrumental delivery. Wow.Its like having a $30K audiophile system always with you!

Pleasure dealing with them

Pleasure dealing with them. Transparent transaction, attentive service and good product. Multiple times dealing with them and probably will come back when new item fancies my mind.

A good, honest source for audiophiles

I have purchased from Headphones.com a few times now and I like their selection, customer service, and fast delivery. They have a great return policy also, and I say that, although I've never had to return anything I've purchased. In my opinion, they are an honest, reliable online retailer, that should be at the top of your list if you're an audiophile.

This was 3rd purchase from…

This was 3rd purchase from Headphones.com. All three have been positive. Fast service, excellent packing, Items exactly as described. In my experience these guys are pros.

Flawless experience

Ordered on a monday night, received it on friday the same week. The headphones was an open box deal and showed up in pristine condition. Dealing with customer service was a joy even before having paid for the product.

Good service

Good service, and it helped that you were the only source I could find of a set of blue LSX II.

Repeat customer and fan of the Listenmore cables.

I bought one of the Listenmore cables when they were first introduced. When I saw that a balanced version was now available, in Green mind you my favorite color, and it was my birthday I could not resist. Headphones.com shipped it next day delivery at no extra cost and it arrived in perfect condition. It does just as the previous cable did and elevated the quality of my headphone's sound.

I'm still waiting on my package

I'm still waiting on my package, it was once delayed on your end because they weren't told in shipping of the order, now delayed because of FedEx

After an initial mixup

After an initial mixup, customer service was extremely responsive. They asked me to wait a while so they could make it right. While I was waiting, they kept in touch. When the new correct headphone arrived. It was in excellent shape, better than I had hoped for.

My experience with headphones.com…

My experience with headphones.com wasn’t great. I pre-ordered the HDB 630, and on the day they were supposed to ship, I checked on the status and messaged them. They told me the headphones would ship that night, but that didn’t happen. I messaged them again the next day, and they said they’d check with the shipping department and get back to me. It wasn’t until I followed up again that I learned they had messed up and sold all the headphones without fulfilling my pre-order. They gave me a $50 gift card, but that doesn’t make it right—I just wanted my headphones.

Great site

Easy order process.

Headphones.com is a great company with great people working for it.

My order of open box Sennheiser HD600 headphones arrived in dreadful condition, but April was able to quickly arrange a replacement, which arrived only a couple days later, in perfect condition. This is a great company with fantastic people working for it. All my purchases have been handled with efficiency, all my questions have been answered fully, and all my interactions with people at the company have been exemplary. I highly recommend Headphones.com!

open box but very good.