Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax
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Is Headphones.com legit?
Headphones.com (www.headphones.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that the support team is extremely responsive, knowledgeable, and always ready to help. Buyers also appreciate the fast delivery and smooth purchasing process when acquiring their favorite audio gear and equipment.
Some reviewers were not happy with order fulfillment, mentioning unexpected shipping delays and long wait times for pre-ordered items. A few shoppers occasionally experienced issues with open box products arriving damaged or defective upon arrival. Despite these occasional setbacks, most individuals remain very satisfied with their overall shopping journey.
Auto-generated from all reviews of this business. For reference only.
I ordered somethin on back order so I didn't have an issue with slow shipping. I haven't received my product yet its still being shipped, so I'm rating based on customer service. When I placed the order, the next day I had sent an email to them asking to cancel as I didn't want to go into the negative in my account. They never responded or did anything to help me. Aside from that it was easy to place my order and etc.
Reply from Headphones.com2026-01-26
Hey Cedar, thank you for the review and feedback.
Looking through our e-mails, I can see you e-mailed our customer service team with an e-mail not associated with the one that you placed your order with on December 13th (Saturday) requesting to cancel your order.
Our business hours are Monday to Friday from 9am PST to 5pm PSt.
I then see you sent a follow-up on December 14th (Sunday) to note that you no longer wanted to cancel your order. On Monday, December 15th, I see a member of our team replied to your e-mail letting you know that we would keep your order as is per your request.
Please let us know if that e-mail was not received as we want to make sure you are getting our replies!.
-T
I am still presently involved in a thorough listening session with the item but I really received the item very quickly this time.Thank you very much for such an expedited turnaround
Bought a Topping DX3 Pro + OPEN BOX so understandably I figured it would take a 1 or 2 days extra to ship 2 1/2 weeks later I message support asking where it is all they did was say let me ask the warehouse and give me the tracking I already had. A week later I message again about an update and I got an apology and an excuse of miscommunication and was told it would ship next day. TWO days later I message again saying I want my money back, dont bother shipping it and cancel the gift card they sent me as we were almost a month into this and it has NOT shipped. Finally it shipped and tbf it arrived quickly after it shipped and it works great.
Always amazing!! I have ordered 2k + products and simple $40 products. Get treated like royalty each time. Amazing communication, great deals and extremely fast shipping. This is a model company with an amazing staff that cares. Total opposite of the foreverspin company i just dealt with. Thank you guys so much for caring!! I will continue to do business for all my headphone and audio needs!! You are what companies should strive to be!!
I have enjoyed every step of the way with Headphones.com. from the initial order, to my front door. It has gone great.
They even have a youtube video on headphones, that describe dark, warm, and bright headphones highly recommended before any headphone purchase.
Headphones.com has your back on headphones.
Gift cards are a great way to give the gift of music
Gift cards are an awesome way to give someone you love or yourself a perfect audiophile gift. The ability to get them at a reduced cost a couple of times a year, makes them an even better deal. Love being a HyperSonic club member, the benefits are as great as the gear.
I was looking for a specific product and Headphones.com came through. I was able to find my product with relative ease. The product description page was accurate and provided relevant information. The general pricing is fair. I purchased the IEMs. I was searching for on sale, amazing deal. The IEMs in question were also very hard to find. But Headphones.com had them. Which means they have great backstock. Headphones.com has a very good reputation in the audio community. It's well deserved.. Competitive pricing, seamless checkout, fast basic delivery.
The service was great, and my order came super fast. Everything was super easy and fast, and I was really impressed. I'm super happy and would totally recommend them!
Everything about my recent experience with headphones.com was positive. It started off with being very responsive to my questions, even though I sent them quite a few. Their shopping experience is outstanding...quick, easy to navigate & filter, etc. Their prices are very competitive. Their "Open Box" selection is simply outstanding. Those prices are phenomenal, and they always have a great selection of open-box items in stock (which is where I scored my Chord Poly). I'm super happy with the whole experience, and will absolutely shop them on the regular when I need something.
Showed up packaged very poorly, a big no no in HiFi. Included BNC interconnect cables were laying loosely inside the box right up against the device itself, the other included cables were just balled up and shoved inside the other smaller boxes. Pawn shops do better than this. Totally unacceptable for a product this expensive.
I am glad Headphones.com was able to fulfill my pre-order. Some sites had fine-print that seemed to indicate I might be on the hook for tariff's above the quoted price, but nothing like that here. My pre-paid amount was the delivered price. In the three years I've been buying headphones & related sound equipment, I've watched almost all their you tube content. I recommend them.
I bought my ML 5909 in this site and it arrived in just 5 days after I ordered it. The transaction was smooth and the package arrived in good condition, no dents whats-o-ever. Will be ordering here next time I need to upgrade my comp accessories.
There was a significant delay in the shipping of my purchase that understandably out of Headphons.com’s control but they kept me informed all the way through. They even compensated me with a gift card! That gesture was greatly appreciated.
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