Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax
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Is Headphones.com legit?
Headphones.com (www.headphones.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that the support team is extremely responsive, knowledgeable, and always ready to help. Buyers also appreciate the fast delivery and smooth purchasing process when acquiring their favorite audio gear and equipment.
Some reviewers were not happy with order fulfillment, mentioning unexpected shipping delays and long wait times for pre-ordered items. A few shoppers occasionally experienced issues with open box products arriving damaged or defective upon arrival. Despite these occasional setbacks, most individuals remain very satisfied with their overall shopping journey.
Auto-generated from all reviews of this business. For reference only.
This review is based solely in regard to most recent purchase from headphones.com.
Ordered CrinEar Daybreak IEMS strictly on a whim after watching review and wanting to use my gift card.
Unfortunately I received what seemed to be defective product (left channel had no sound) Requested a return with refund, there were no objections and customer service offered an exchange which I declined.
Was e-mailed a return label, sent back via FEDEX the next day. Credit for purchase issued by company, I waiting to see if it appears on bank statement.
Kudos for the company's return policy. I must have bad luck. :(
I had recently been to canjam nyc and held off on purchasing directly from Dan Clark Audio or from Audio 46 as I get a better discount from Headphones.com. After my order didn't ship for a couple days I suspected the item had actually been out of stock when I placed the order so I reached out to support to ask if it had actually sold out since this had actually happened with a previous order I had placed.
I was told I had purchased the last unit and that it would be shipping shortly. After a couple more days it had not shipped and I asked if I could switch to a variant with another cable if it would ship faster but after another day without any progress I grew frustrated and wrote a negative review here.
The next day I received an email from Taron Lissimore and later got on a short call with him. My order was actually out of stock due to some inventory tracking issues and that my 6 month long preorder would be restocking relatively soon. He gave me a 20% refund on my order and preorder, plus a $250 gift card. They reached out to DCA and had them direct ship my order to me which I received a few days ago.
After years of purchasing headphones, IEMs and speakers this was my first negative experience and Taron went above and beyond to make things right.
First of all, great variety of products. Lots and lots of information on the products. Made it easier (or harder) to choose. But it is better than not having enough info. Checkout was easy, shipping was reasonable, fast and easy.
If the site advertises pre-order items, I'd suggest adding an asterisk ( * ) to that line item stating words to this effect, "Pre-orders will take a minimum of 30 days to ship. Longer lead times can be expected".
My "experience" pre-order of Dan Cark Audio Noire X headphones took almost 3 months to be delivered .
Focal Clear are 5 years old model. When they came out , they had raving reviews. Technology of headphones , having changed in five years. What has changed is the value of a five year old headphone model. $790.00. This headphone was originally $1500.00. Price and performance is excellent. Great value add a great price. Get them why they last.
After many conversations with staff members, and after considering various options, I decided to try Focal Bathys. My needs were to accommodate hearing aids while wearing my headphones. Cups had to be soft and large enough to accommodate said aids. I am in my first week of use and so far I am happy with my choice. Great performance and so far good comfort. I really appreciate the time staff spent with me while never pressing me to make a purchase.
Headphones.com have great reviews on products and provide a very generous return policy for a few bucks. The products price is otherwise the same as other sites
Ordering these taking too long, I paid priority shipping, and my headphones are crawling towards me, I'm almost certain they applied the wrong shipping method, probably ground advantage.
Bought an inexpensive open box DAC but the transaction was handled like I bought a new top-tier one. Packed in the original factory box with all paperwork, remote control and accessories. Great communication all along the way. DAC was in great shape and works perfectly. Thank You !!
I purchased this as an open-box item and was genuinely impressed. It was packaged exquisitely, with great care taken to protect every component like it was brand new. Shipping was fast, and the item arrived with zero damage. Everything works perfectly, exactly as expected. I wouldn’t hesitate to purchase open-box from headphones.com again.
Fast delivery and good packaging. My only concern was when I first wanted to purchase. I didn't catch only members could purchase this clearance item. Kind of a bummer I felt. Anyway I had to wait tell members only was over. I ended up getting it at a better price. So I reckon I have nothing to complain about right. So I won't. Good sale.
The price on the item I purchased was terrific, shipping charge not.
The price on the item I purchased was excellent and was what convinced me to make the purchase. The shipping charge was high enough to make me consider not making the purchase. And in spite of the high shipping cost, it took over a week to receive the item.
Delivery of the product was efficient and timely. Personal preference for the delivery service is UPS or FeEx - door to door. I have to go to the post office for pickup if USPS is used.
I have a cover on my Q15 dac now but I wanted a back up at a sale price. The cost of imported audio & related accessories has gotten insane. The cover was on sale so it was a no-brainer. It's a decent leather cover and it fits the Q15 like a glove. Ship'd fast and packed in a box. Excellent service.
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