Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax
Written by the business, not verified by us.
Is Headphones.com legit?
Headphones.com (www.headphones.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that the support team is extremely responsive, knowledgeable, and always ready to help. Buyers also appreciate the fast delivery and smooth purchasing process when acquiring their favorite audio gear and equipment.
Some reviewers were not happy with order fulfillment, mentioning unexpected shipping delays and long wait times for pre-ordered items. A few shoppers occasionally experienced issues with open box products arriving damaged or defective upon arrival. Despite these occasional setbacks, most individuals remain very satisfied with their overall shopping journey.
Auto-generated from all reviews of this business. For reference only.
will never order from them again. I ordered headphones in stock and they were also in stock hours after I ordered them. they said the item would ship that week and then they put me in a pre order backorder pile so I had to wait over a month to actually get the product that was in stock but wasn't?
I am ordering from another company now that starts with a B and they have been amazing.
Can't respond to reply's directly so I will here. Headphones.com's HDB 650 page did not Cleary say it was backordered in fact it had zero mention at all of backordered until later on in the day. I was extremely early when they had stock and it even gave me a shipping date clearly the same week I ordered it and then they changed it and put me in the back order pool. Don't try and lie and blame your customers for your mess up.
Reply from Headphones.com2026-05-10
Hi Josiah.
Thank you for the feedback and we’re sorry to hear you were unhappy with your purchase of the backordered Sennheiser HDB 630.
The Sennheiser HDB 630 were marked as backordered at the time of your purchase with the page clearly displaying backorder. Unfortunately they were an item that vastly outsold Sennheiser’s expectations and Sennheiser had a difficult time keeping up with demand. I do see in conversations with our staff that they gave you an accurate as possible timeline on when the headphones would arrive based on information given to them from Sennheiser along with the option to cancel for free at any time.
Still North America's best headphone company. Unless you're buying from Bloom Audio because you live close and can audition a set, I don't know what you're doing in the USA or Canada not buying anything they carry over the competitors.
The IEM's themselves were like a 4/5. I'm sorry that neutrality combined with being spoiled by technical performance of other things, this was just boring. I'd love to see a CrinEar flagship, there's amazing tuning talent here, but constantly putting out balanced IEM's in the $20-$350 range gets pretty stale.
eodaudiophile here...
Greetings from the beautiful Emerald Coast of the NWFL Panhandle!
I HI-FI WITH HEADPHONES.COM
Their exceptionally knowledgeable TEAM remains available to assist you regardless of where you may find yourself in your own audiophile journey!
Every single phase of their process remains second to none! When you join their free membership, then you become eligible for the greatest return policy in HI-FI! 365 days!
Perhaps, like me, you remained content with your Zune & Klipsch X10 earbuds. They sounded "great." I had built an impressive library, then Zune quit.
I transferred everything that could transfer, contingent upon music rights (that seem to change daily), to Google Music. I built my library back up because surely, deja vu wouldn't strike twice...
I transferred even less to YouTube Music. At this time I decided to get back in the HI-FI game. I explained everything to the TEAM. They LISTENED! I purchased their recommended Focal Bathys. I LOVED THEM! They sounded PHENOMENAL! But, I still needed more.
We discussed physical media vice streaming because of my historical perspective. My severe Service Connected Disabilities & serious Spinal Cord Injury (SCI) & Neuropathy ruled out Vinyl! CDs won!
They recommended Naim Uniti Atom Headphone Edition. I have two, one in my office & one in my MB Suite. They also recommended the Naim Uniti Core Music Server. I purchased Focal Celestee for closed back performance & the incredible Focal Clear for their outstanding open back performance. I also purchased their custom Listenmore XLR Balanced Cables.
I simply can't describe the clarity of the sound of my HI-FI! It absolutely reflects my endgame HI-FI! I currently have >1,750 CDs (>1,500 albums) ripped into WAV Lossless Format onto an internal aftermarket 8TB HDD in my Naim Uniti Core Music Server.
Music reflects my Pain Mgmt Therapy Regimen! My HI-FI brings a smile to my face despite the horrendous nerve pain!
Yeah, I HI-FI WITH HEADPHONES.COM...you should, too! Tell them I sent you! Regardless of how you HI-FI, the TEAM can assist in your own audiophile journey!
#eodaudiophile
HEAR THE GEAR! DON'T BUY WITH YOUR EYE!
MAY YOUR THD REMAIN LOW & YOUR FI ALWAYS HI!
CRANK UP THOSE TUNES!
BUY THE HI-FI!
🎶 🎵 CRANK IT UP!
Peace, Blessings, ❤️ 🙏...all glory to YHWH!
eodaudiophile HI-FIs with #NaimAudio components & #FocalHeadphones
Ordered and very quickly received the new Crinear Reference IEM. Had seen mainly very positive reviews and am now in that same camp. Definitely worth the hype - and now definitely my own favorite IEM. And also now a Headphones.com customer for life. Kudos and many thanks...
Good communication, and fast shipping. It really was painless, and they’ve got a great return policy for someone like me who bought headphones based on reviews, as it’s hard to find anywhere to listen to a pair before purchasing. I ordered a pair of Dan Clark Noire XO’s. Now that I’ve got them, I’m relieved to hear that they sound exactly like what I had hoped. I will be keeping them.
I am sure this company provides outstanding service please read the reviews by others. Despite the 365 day return policy most of the popular headphones are designated "final sale". What does that mean No Return if you don't like your selection. This is very restrictive. Not 15 days not 30 days but 0 days! Also many if not most of the most desirable models are sold out. I would rather take my chances with Amazon at least you can return the item during the first 30 days. Here are some examples HE 1000 Stealth "Finale Sale", Arya Organic "Final Sale", HE 1000 Unveiled "Final Sale", Ananda Planar Finale Sale, Meze 109 pro Back ordered, Audeze LCD X Back ordered. Please don`t take my word for it check the website. I did not purchase from this company as every item I was interested in was "Finale Sale" or Back Ordered.
Reply from Headphones.com2026-04-22
Hi Eugene,
Thank you for your feedback however it does not appear that you have shopped with Headphones.com before or had any interactions with our staff.
Any item that is not eligible for returns is clearly outlined on that product's page with a warning in your cart as well as at checkout. We make this is a clear as possible to our customers to avoid any confusion.
At the time of your review about 1% of our current stock is marked as "final sale". While final sale items are not eligible for standard returns under our return policy, we are always willing to work with our customers to get them something that they enjoy.
-T
Headphones.com, where customer service is not just talk!
These guys (and gals) are amazing! I have made multiple purchases from them in the past. This time, I purchased a very well priced open box set of Hifiman Susvaras. A few days later I had not received any of the standard shipping information that usually accompanies a purchase. I sent a simple follow up email inquiring about shipping status. They replied almost immediately, apologizing for the communication breakdown and promising to get back to me shortly once they had investigated what happened. Within an hour I got an email explaining that there had been an inventory issue and that they did not have the open box Susvaras to send me. AND, that they were going to overnight me a BRAND NEW set of Susvaras!!??!! If you want to be amazed like I was/still am, take a look at the price difference between an open box and brand new Susvara. Now, I didn’t ask for this, I hadn’t complained or threatened. This is simply how they step up and honor their customers. Not just talk - it’s commitment!
Long backorder time. Customer service explanations great. CrinEar protocol max sounds great. A definite improvement over the computer sound. Worth waiting for it.
Great customer service! I initially received the wrong…
I initially received the wrong headphones but this was corrected quickly and I received the right ones a few days later. Happy for the quick communication and correction. The headphones are great, were packed super well and I look forward to getting a lot of use out of them.
Bloom Audio
ACityDiscount
TadiBrothers
Crutchfield
Hiboy 
B&H Photo-Video
Encore Data Products
Dachman Audio