Headphones.com is the world's best headphone and home audio store and an authorized dealer for Focal, Audeze, Meze, Astell & Kern, iFi, Chord, Audioquest, Mr Speakers, Hifiman, Audio Technica, SPL, Naim, Empire Ears, 64 Audio, Beyerdynamic, Cayin, Grado, Mytek and Stax
Written by the business, not verified by us.Headphones.com (www.headphones.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 27% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the exceptional customer service, noting that the support team is extremely responsive, knowledgeable, and always ready to help. Buyers also appreciate the fast delivery and smooth purchasing process when acquiring their favorite audio gear and equipment. Some reviewers were not happy with order fulfillment, mentioning unexpected shipping delays and long wait times for pre-ordered items. A few shoppers occasionally experienced issues with open box products arriving damaged or defective upon arrival. Despite these occasional setbacks, most individuals remain very satisfied with their overall shopping journey.
Auto-generated from all reviews of this business. For reference only.The company did a great job of keeping me informed about my order. Tracking was excellent and the default requirement for a signature is good. Follow up was quite nice, asking about my experience and how the company did. I plan to order more and wouldn't hesitate to recommend Headphones.com in the future.
Had an excellent purchase experience with this store. Clear ordering and paying experience, and quick shipping and helpful tracking, along with helpful correspondence how-to emails in the event of questions or needed recommendations.
Amazing company they listen and also offer top quality products highly recommend!
Experienced a small problem with Chord mojo 2 when attempting to play. Contacted headphone.com and help desk worked for almost one hour. They helped resolve the issue, now all is good. The patience they demonstrated shows me they are serious about customer support. Thank you
The headphones are outstanding, as was my entire experience with headphones.com. The order process, communication and tracking were perfect. I will always have them as my first option for reviews, community discussions and accessories.
Quick and accurate shipment of an in-demand, pre-order item. Properly packed. The Crinear Reference sounds very good so far - very transparent. I believe that the right and left units were somehow reversed in the package I received. I could not get them to fit until I reversed them. Some more labeling would help, and I hope they are in phase. My only complaint would be that my credit card was charged for the second installment payment before the item was shipped. Maybe Headphones.com charges the balance once they receive the pre-order item from the manufacturer. This is my second purchase and I am sure there will be a few more.
I am enjoying the i.e. m's that I purchased from you quite a bit. Your service has been very good and the product is fantastic. I'll leave it to others to give a more detailed impression of the sound quality. I'll just say that these may be the last i.e.m's that I will need to purchase
I bought from Headphones.com twice and it was a nice experience. Fast shipping and taken care well of me as a customer.
I ordered a pair of the open box Noble Fokus Apollos. They did not arrive on time and I could not track them. I sent one email to inquire about my order. April, researched the issue and quickly found another pair of open box Fokus and had them shipped expedited. I have been a customer since 2009 and this was the first time I contacted customer support. April, made me feel very confident that your company will stand by their products and will quickly resolve any customer issues. BTW- I am really enjoying the Fokus headphones with the dual drivers. The bass is deep and rich, not overpowering. The mids and highs are very detailed and all this results in a nice soundstage. I have not had any issues pairing these with any of my wireless sources. So, I'm very pleased with this purchase and Headphones.com's Customer Support.
Great price and lightening quick shipping. It turns out one of their fulfillment centers was within 100 miles of my home.
Ordered and very swiftly received the new Crinear Reference IEMm Had seen mostly very positive reviews and am now in that same groupm Definitely worth the hype - and now definitely my own favorite IEMm And also now a Headphones.com customer for life. kudos and many thanks...
The website is a great buyer experience and the acquired knowledge from the Headphone.com YouTube reviews and comparisons really helped me make my decision to purchase HeddPhone D1's!
Great website, well-laid out. Very good return policy. Fast, helpful, friendly customer service. And I really like their YouTube channel.
Honest gear at honest prices, with honest reviews.
From pricing and returns to carrying only quality items and helping find the right product for you.... Yeah, I'm only shopping at their store!
Responsive, friendly, and great service.
Great inventory. Great return policy. Helpful staff (although I didn't need to ask any questions this particular time). Always solidly pleased with my experience with them.
i loved the audio science review on each product page, it really helps to decide. knowing i have a full year to do it makes everything even less stressful. the 365 day return policy is something i wish more shops had
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