Klarity Health is a highly trusted healthcare platform by both patients and healthcare providers. Klarity Health provides low-cost, worry-free telehealth services for weight loss, mental health, primary care, therapy, and 200+ conditions. Klarity Health is rated highly by patients - 4.96 on Review.io and 4.5 on Trustpilot across the US. Check out www.helloklarity.com to learn more. Klarity Health has been focused on a single mission: connecting patients with personalized and accessible healthcare services through our online marketplace. Founded 4 years ago, we have facilitated over 350,000 telehealth visits and are trusted by 80,000+ patients and 500+ medical specialists. Whether you're seeking weight management, primary care, mental health support, or counseling and therapy, Klarity Health is your trusted marketplace for health and well-being. At Klarity Health, we prioritize your well-being with safe and high-quality practices and affordable healthcare. Our technology connects you to a diverse network of board-certified healthcare providers, ensuring personalized and attentive care. Klarity makes healthcare accessible, transparent, and stress-free, providing top-notch care you can trust.
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Is Klarity Health legit?
Klarity Health (www.helloklarity.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-29.
What reviewers say
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Reviewers had a great experience with this company. Customers truly appreciate the professional and compassionate medical staff who patiently listen to health concerns and provide thorough, personalized care during visits. People also find the online telehealth platform extremely convenient for booking quick appointments and connecting with doctors easily from the comfort of home.
However, some people mentioned experiencing serious difficulties with communication and responsiveness from customer support when trying to resolve billing or account issues. Consumers also noted frustrating scheduling mix-ups, sudden appointment cancellations, and long response delays when trying to get timely help from representatives.
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Horrible experience. I needed medication I have been taking for 10 years. I usually saw my provider once a year. My healthcare provider retired. I thought this would be quicker as getting into another provider at the practice was a while.
The first appointment I made with Klarity the provider sent me a message saying they were not available at the arranged time. Then Klarity charged me for a missed appointment fee (for an appointment I didn't have) of $150. They refused to reimburse putting blame on the provider, who also wouldn't reimburse. Second appointment I accidentally hit cancel then reached out and rebooked it immediately with the provider. Another $150 cancelation fee. The provider was going to charge me through headway $450 insurance rate or $200 out of pocket. I chose $200 out of pocket. Talked with the provider for 2 minutes. She told me I needed to see her 3 times before she could prescribe my medicine I'd been taking for 10 years without issue. So minimum $900 physician assistance fees to get a 2 minute meeting and a 30 day supply of medicine that cost me out of pocket $10 a pill. And I pay $10,000 a year for medical insurance. It took me a day on the phone trying to resolve this and its still not resolved. I went back to my old providers group. Complete scam.
Reply from Klarity Health2026-04-21
We're truly sorry to read this, and we understand how frustrating this experience has been. Billing matters — including missed-appointment and cancellation fees, as well as how insurance benefits apply to patient responsibility — can be confusing and stressful when they don't go as expected, and we want to help you get clarity and a fair resolution. While our platform does have standard policies that providers and patients agree to, we also know that real situations don't always fit neatly into those policies, and that's exactly when our team should step in.
To protect your privacy and review the specifics of your account, please reach us through your patient portal. A senior member of our patient support team will personally look into your case.
Your time, your trust, and your continuity of care all matter to us, and we're committed to doing better here.
Thank you so much for sharing your experience, Tricia! We're moved to hear that you felt heard and cared for with compassion — that is exactly the kind of connection we work hard to foster at Klarity. Your well-being matters deeply to us, and we're grateful you trusted us with your care. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at [email protected]. We're always here for you!
Total Waste of Time—Providers Are Completely Unqualified for SWSD
Rating: ⭐☆☆☆☆
I am beyond frustrated with my experience at Klarity.com. This platform is frequently recommended for treating Shift Work Sleep Disorder (SWSD), yet it was painfully clear from the moment the appointment started that my Nurse Practitioner had no idea what they were doing.
An assessment for a specific medical condition requires a provider who actually understands the diagnostic criteria. My NP,Nicole Diaz didn't even know the basic questions to ask to assess for SWSD. I ended up feeling like I was the one educating the "professional" I paid to see. It is incredibly discouraging to seek help for a condition that impacts your daily life, only to be met with such a profound lack of clinical competence.
Reasons to avoid this company:
Incompetent Staff: They claim to specialize in certain areas but assign providers who lack the most basic knowledge of those conditions.
Zero Value: I feel completely ripped off. I paid a premium for an "expert" consultation and received absolutely nothing of value in return.
Poor Screening: If a company is going to market itself for specific disorders, they have a responsibility to ensure their practitioners are actually trained to treat them.
Do not waste your money here. If you are looking for an actual medical assessment and professional guidance, look elsewhere. This site is a cash grab that prioritizes volume over patient care.
Reply from Klarity Health2026-04-16
Andre, we're genuinely sorry to hear about your experience, and we want you to know your concerns are taken seriously. Seeking help for a condition that affects your daily life only to feel let down by the consultation is deeply frustrating — and that experience does not reflect the standard of care we strive to provide at Klarity.
While providers on our platform make independent clinical decisions, we are committed to ensuring patients are well-matched with providers who have the relevant expertise. We take feedback like yours seriously and want to do better.
To protect your privacy and look into your specific situation, please reach out through your patient portal or email us at [email protected] — our team is ready to help. You deserve a consultation that genuinely addresses your needs, and we'd like the opportunity to make that right.
We're honored to hear that, James — thank you for taking a moment to share your experience! Knowing that your provider came across as professional and genuinely helpful means a great deal to us. At Klarity, we work hard to connect patients with providers who bring both clinical expertise and a caring approach to every interaction. We're here for you whenever you need us — feel free to reach out through your patient portal or email us at [email protected] anytime. Wishing you all the best!
The doctor was very knowledgeable about innovative treatment options that had not crossed my mind. I am delighted with his professionalism and compassion.
Reply from Klarity Health2026-04-15
Thank you so much for sharing this, Simon! We're moved to hear that your doctor impressed you with their knowledge of innovative treatment options — that kind of thoughtful, forward-thinking care is exactly what we hope every patient experiences at Klarity. We're proud to connect patients with providers who are genuinely invested in their well-being, and it sounds like that connection is making a real difference for you. If you ever need anything along the way, please reach out through your patient portal or email us at [email protected]. We're rooting for your continued health journey!
Casey has experience related to GLP-1 meds and symptoms. needed to talk to someone about an issue. She’s was very positive, gave honest advice based on her experience and we discussed product benefits. Very helpful.
Reply from Klarity Health2026-04-13
Thank you so much for sharing your experience, Qantelle! We're delighted to hear that Casey was so positive, honest, and helpful in discussing GLP-1 with you. Having a provider who truly listens and offers thoughtful, experience-based guidance makes all the difference. At Klarity, connecting patients with caring providers like Casey is exactly what we're here for. If you ever need anything along the way, don't hesitate to reach out through your patient portal or email us at [email protected]. We're rooting for your continued success!
Responsive and very accessible. Friendly, trustworthy, thorough.
Reply from Klarity Health2026-04-11
We're honored to read your feedback, Stephanie! Responsive, accessible, and trustworthy — those are exactly the qualities we work hard to foster at Klarity, and it's wonderful to hear they came through in your experience. We're grateful you chose Klarity and glad the connection has been a positive one. If you ever need anything, please reach out through your patient portal or email us at [email protected]. Wishing you continued wellness!
Thank you so much for the kind words, Christopher! We're thrilled to hear you had such a positive experience. At Klarity, we're passionate about connecting patients with providers who truly care, and feedback like yours is a great reminder of why we do what we do. If you ever need anything at all, please reach out through your patient portal or email us at [email protected] — we're always here for you!
She listens well, she's proactive, and knowledgeable
Reply from Klarity Health2026-04-10
Thank you so much for sharing your experience, Heather! We're delighted to hear that your provider has been such a thoughtful listener, proactive in her care, and wonderfully knowledgeable. At Klarity, connecting patients with providers who genuinely invest in their well-being is exactly what we're here for — and it's truly wonderful to hear that's been your experience. If you ever need anything at all, please reach out through your patient portal or email us at [email protected]. We're always here to support you!
The very first time a medical professional gave me a feeling of “healing,” and with just intellectual clarity. He was able to translate in very little time, a depth awareness of something I had never understood until now. Highly highly recommend him.
Reply from Klarity Health2026-04-09
Thank you so much for sharing this, Cierra! We're genuinely moved to hear that your provider gave you a real sense of healing and such meaningful clarity — that kind of experience is exactly what we hope every patient finds through Klarity. We're proud to connect patients with providers who bring both knowledge and genuine care to each visit. If you ever need anything at all, please feel free to reach out through your patient portal or email us at [email protected]. We're rooting for your continued well-being!
I am very happy with the services I received and truly grateful I found this company. They were able to offer a convenient time that worked with my night schedule, which I really appreciated. Overall, I’m very happy with the service I recei
Reply from Klarity Health2026-04-07
Thank you so much for sharing your experience, Jennifer! We're truly moved to hear that our team was able to offer scheduling that worked around your night schedule — we know that flexibility can make all the difference when it comes to accessing care. At Klarity, connecting patients with providers who make healthcare accessible and convenient is at the heart of what we do, and your kind words remind us why that mission matters. We're grateful you found us! If you ever need anything, please don't hesitate to reach out through your patient portal or email us at [email protected]. We're rooting for your continued well-being!
My visit exceeded my expectations, Matt listened, educated me on my condition and pros and cons of various treatment options . I feel like I have a good plan and a resource for additional questions or issues that may arise. He made sure to schedule a follow up to check my progress
Reply from Klarity Health2026-04-06
Thank you for sharing your experience, Tammy! We're so glad to hear that Matt took the time to truly listen, educate you on your condition, and help you build a clear, confident plan. That kind of attentive, thorough care is exactly what we hope every patient experiences through Klarity. We're rooting for your continued progress — and if you ever have questions or need support along the way, please don't hesitate to reach out through your patient portal or email us at [email protected]. We're always here for you!
Easy and great professionals committed to helping you improve. Love it
Reply from Klarity Health2026-04-07
Thank you so much for sharing your experience, Angela! We're delighted to hear that you've found our platform easy to use and that your care team has been so committed to supporting your progress. At Klarity, connecting patients with dedicated, compassionate providers is at the heart of everything we do. If you ever need anything along the way, don't hesitate to reach out through your patient portal or at [email protected]. We're rooting for your continued success!
Thank you for sharing your experience, Abdil! We're so glad to hear that your time with Klarity has been a great one. Connecting patients with quality care is at the heart of what we do, and feedback like yours truly means the world to us. If you ever need anything, please don't hesitate to reach out through your patient portal or email us at [email protected] — we're always here for you!
This has been the best online service that I have found for mental health. Dr. Patton has been extremely helpful, she’s got a great upbeat personality and is very responsive. If there’s ever an issue, she gets back to me very quickly.
Reply from Klarity Health2026-04-02
Thank you so much for sharing your experience, George! We're delighted to hear that Dr. Patton has been so helpful, upbeat, and responsive throughout your care. At Klarity, we're passionate about connecting patients with providers who truly listen and show up — and it sounds like that's exactly what you've found. If you ever need anything, don't hesitate to reach out through your patient portal or email us at [email protected]. We're rooting for your continued well-being!
Do not trust them!!! The stole my money and broke my trust!!!
This review is specifically for Doctor Gina Metellus! However she was not the only one. DO NOT TRUST THEM!! They are basically just prescription Sellers and she even messed up the medication and I couldn't get it and she wouldn't fix it! They even try to take money off my card on several different occasions without my knowledge so be careful! So the story is I needed to find a new doctor and fast because I am on medicine for my PTSD and I can have seizures without it. So I found her it says she has five stars so I gave it a shot and she knew exactly what I needed and agreed to be my doctor and help me with my prescriptions. After an hour of talking she was very nice she seemed very comforting she suggests something I should try because I still had about a week before I needed my PTSD medicine and begins to tell me that she needs to see me a week later and she will refill the medication that I really need. So I'm out of my medicine I do not feel good and she promised me she would fill it the day of even though I was like why wouldn't you just give me the prescription the same day you gave me the other stuff? So I was like you know what I'm going to give her a chance and sure enough the day of now I'm out of my medicine I trusted her I have no other doctor now she would not write my prescription knowing I can have seizures and seriously I could die from not having my medicine she would not write my prescription until I gave her extra money and then she still wrote the wrong prescription and didn't answer me! When I was talking to her you can see that she's like sitting down she's moving around she's not behind a desk it's very unprofessional but other than that I just checked my bank account cuz I just wanted to make sure and sure enough they've been trying to pull money off my account for over a week different transactions so be careful they will try to take money off your cards without your knowledge!!! I only gave her two stars because she was so comforting and nice in the beginning and listen to me otherwise I would have gave it one star!
Reply from Klarity Health2026-04-02
We're truly sorry to hear about your experience, and please know that your safety and well-being are our absolute highest priority. The concerns you've raised — especially around medication access during such a critical time and unexpected charges — are deeply serious and do not reflect the standards Klarity holds itself to. While providers on our platform make independent clinical decisions, we take feedback like yours very seriously and want to help make this right. Please reach out to us immediately through your patient portal or email [email protected] — our patient support team is ready to assist you right away. You deserve to feel safe, supported, and cared for.
I had a very good experience with Dr. Fletcher. She did a great job asking questions, really listening, and explaining everything in a way that was easy to understand. I felt comfortable throughout the visit and appreciated how thorough and professional she was. Based on my experience so far, I believe this will be a great long-term doctor-patient relationship.
Reply from Klarity Health2026-03-31
Thank you so much for sharing your experience, Jay! We're delighted to hear that Dr. Fletcher made such a wonderful impression — her attentiveness, thoughtful questions, and clear explanations are exactly the kind of care we hope every patient experiences at Klarity. We're passionate about connecting patients with providers who truly listen and care, and we're honored this looks like the beginning of a great long-term relationship! If you ever need anything along the way, don't hesitate to reach out through your patient portal or email us at [email protected]. We're rooting for your continued health and well-being!
Total waste of money and a terrible patient experience. My provider charged $400 for a medication that costs $30 at any local pharmacy. To make matters worse, she was condescending about my budget while bragging about her own lifestyle. Avoid this place if you want transparent pricing and a doctor who actually respects patients. I tried to leave this in their site and nothing I said about Barbara Abigide was allowed. It was said to be inappropriate. So here we are. Posting on here to tell you not to use her
Reply from Klarity Health2026-03-29
Melissa, we're truly sorry to hear about your experience. What you've described — feeling that medication costs were not transparent and that your concerns weren't met with the respect you deserve — is not the standard of care we expect at Klarity. While providers on our platform make independent clinical decisions, professionalism and transparent communication are non-negotiable for us, and your feedback is something we take seriously.
We'd like the opportunity to look into this and make it right. Please reach out to us directly at [email protected] or through your patient portal — our support team will prioritize your case and follow up with you privately. You deserve better, and we appreciate you sharing this with us.
I absolutely love Brittanie and am so very happy to have her as my Dr. she is so sweet and caring! She knows exactly what to do with me and I’m so excited for this new journey she has me on! She stated, “We are in this together!”
Reply from Klarity Health2026-03-26
Thank you so much, Jennie! Hearing that Brittanie's warmth and care have meant so much to you genuinely made our day. That sense of partnership — 'We are in this together!' — is exactly the kind of relationship we hope every Klarity patient experiences. We're so excited for you and this new chapter. If you ever need anything along the way, don't hesitate to reach out through your patient portal or at [email protected]. Cheering you on!
Thank you so much, Daniel! We're really glad your experience with our provider team has been a positive one — kind, considerate, and knowledgeable is exactly the standard we hold ourselves to at Klarity. We appreciate you taking the time to share this. If you ever need anything, don't hesitate to reach out through your patient portal or at [email protected]. 😊
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