Homary.com

Morgan was great- easy and quick…

Morgan was great- easy and quick resolution. Hopefully everything is picked up without issue.

Iris was great

Josh MillerUnited States · 1 review · Experienced 2026-08-01 · Posted 2026-08-01

I bought a chair that I later than…

I bought a chair that I later than decided to cancel and get a refund. Normally companies will say it’s too late even if I ordered it five minutes ago, but a customer service agent Morgan was super helpful and trying to find other chairs that I would like better so that we wouldn’t have to cancel. He was super friendly, had great customer service, and didn’t hassle me for anything and was OK when I just wanted my money back a lot of companies don’t do that. They have great product products though, so I will be buying from them in the future and I suggest you do as well!

Kalan AfoaAustralia · 4 reviews · Experienced 2026-08-02 · Posted 2026-08-01

Morgan was great

Morgan was great. Resolved pretty quick

psveteranhotmail.co.ukUnited Kingdom · 2 reviews · Experienced 2026-07-31 · Posted 2026-07-31

Warning

Warning Do not buy the The Hynova AX1 Automatic Smart Bidet toilets Big savings on quality furniture, faucets, lights and more home improvement & decor goods. Free & fast shipping on any order. It will not work in the UK because of your water pressure you need to buy extra bits to make it work it will not work out the box And they will not give you a refund I wanted to get a full refund on both my toilets I'm out to pocket now £1000 They sent me this email Dear Esteemed Customer, Thank you for providing the additional information regarding the two toilets. For the uninstalled toilet, we can assist with arranging a return. However, the carrier requires the item to be placed securely on a pallet before collection. Could you please confirm whether you have access to a suitable pallet and can prepare the packaged toilet accordingly? Please also note that, strictly in accordance with our return policy, the applicable return shipping charge for the uninstalled toilet would be deducted from the final refund. Regarding the installed toilet, we are generally unable to accept a return once a sanitary product has been installed and used, due to hygiene considerations. Based on the information currently available, the flushing issue appears to be related to the incoming water pressure rather than a defect in the toilet. The model you purchased is a tankless toilet, and the water supply from the angle valve must be capable of delivering at least 5 litres within 15 seconds for the flushing system to operate correctly. Please test the flow directly from the angle valve to confirm whether it meets this requirement. If the available flow rate is insufficient, we recommend either: Installing a suitable water-pressure booster pump; or Selecting a toilet with a built-in water tank, which is less dependent on the property’s direct water pressure. For the installed toilet, although we cannot accept a return, we can offer a 20% partial refund as a goodwill gesture, allowing you to keep the product. Please confirm: Whether you have access to a pallet for the return of the uninstalled toilet; and Whether you would like to accept the 20% goodwill refund for the installed toilet. We look forward to hearing from you. Best regards, Homary Customer Care +7 UK refund law gives you clear rights to a refund based on the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013: you are entitled to a full refund within 30 days if goods are faulty, a 14-day cooling-off period for online change-of-mind purchases, and sellers must pay refunds within 14 days of the return. [1, 2, 3] Faulty Goods (In-Store and Online) 30-Day Right to Reject: Full refund if goods are broken, not as described, or not fit for purpose. Up to 6 Months: Retailers get one chance to repair or replace the item before you can demand a full refund. After 6 Months: You can still seek a repair, replacement, or partial refund, but you must prove the fault was already present when you bought it. [1, 2, 3, 4] Online and Distance Shopping (Change of Mind) 14-Day Cooling-Off Period: You have 14 days from the day after you receive your goods to cancel an online order for any reason. 14-Day Return Window: You have an extra 14 days to send the item back after telling the seller you want to cancel. Delivery Costs: Sellers must refund standard delivery costs, though they can make you pay for return postage if stated in their terms. [1, 2, 3, 4, 5] High Street Stores (Change of Mind) No Automatic Right: Shops do not legally have to give refunds if you just change your mind, buy the wrong size, or don't like a color in a physical store. Store Policies: If a shop has a published returns policy, they must legally follow it (such as offering an exchange or credit note). [1, 2, 3] If you have a specific problem, tell me: Did you buy the item online or in a physical shop? Is the item faulty or did you change your mind? How long ago did you buy it? I can give you the exact steps to get your money back. Accepting returns and giving refunds: the law - GOV.UK You must refund the customer within 14 days of receiving the item back. They do not have to provide a reason. You cannot deduct any fees from their refund, unle... GOV.UK I will be taking this further

Morgan was polite and helpful

First class service

Iris sorted my question in under 2 minutes and resolved everything. First class service.

Best shopping experience ever

Best shopping experience, best support! The design, functionality, and quality are impressive—especially if you like the design—and all at affordable prices. Truly unique. Support requests were answered quickly and with great expertise by the support manager, “Fiona.” She was friendly, attentive, understood the situation, and focused on finding solutions. That’s what we call premium customer service. Keep up the great work, Fiona and the entire Homary support team, and thank you so much for everything. We look forward to the next time german: Bestes Einkaufserlebnis, bester Support! Design, Funktionalität und Qualität überzeugen, wem das Design dann gefällt und das zu bezahlbaren Preisen. Wirklich einzigartig. Supportanfragen wurden von der Supportmanagerin "Fiona" bestens kompetent und schnell beantwortet. Alles freundlich, zuhörend , Lage verstehen und lösungsorientiert. Das nennen wir Premium Kundenservice. Weiter so Fiona und das ganze Homary-Support-Team und herzlichen Dank für alles. Wir freuen uns auf das nächste Mal.

Had a great customer experience with Morgan

Had a great customer experience with Morgan at Homary. Still waiting to see if Homary can fix my issue, but I felt heard and Morgan took good care of me.

Alexander KomyaginUnited States · 1 review · Experienced 2026-07-30 · Posted 2026-07-30

"Damaged beyond repair"

We ordered a kitchen island through Homary.com on March. Originally they said it'd be delivered in June but the delivery date got pushed to August. I emailed them to confirm that everything is ok and they said yes and promised "Priority Handling". End of July I get a call from the shipping company saying they got the item "damaged beyond repair" and "undeliverable". I don't know how or why, but it's ridiculous to wait for so long only to get nothing but frustration.

Nilou SafinyaUnited States · 1 review · Experienced 2026-07-29 · Posted 2026-07-29

Yana was very helpful and kind in…

Yana was very helpful and kind in assisting me with my delivery.

Nice products, but the shipping experience has been frustrating

I genuinely hope the product is worth the wait, but the overall purchasing experience has been disappointing. I placed my order in May with an estimated delivery date in mid-July. Since then, the expected delivery date has been pushed back week after week. As of today, the latest estimate isn’t until August 18—roughly a month later than originally promised. I understand that shipping by sea can be unpredictable, and delays happen. However, even after the shipment arrived on land, the delivery estimate has continued to slip with little communication and no meaningful way to track where the order actually is or when it will arrive. What added to the frustration was my interaction with customer support. When I first reached out, I was told my order had been “reshipped” because the original shipment did not meet Homary’s quality standards. Since this was communicated more than a month after my order had already been placed and shipped, I assumed an entirely new shipment was being sent. I was then told the replacement would ship once the product became available again. However, the tracking information never changed, leaving me uncertain whether anything had actually been reshipped or if my original order was still in transit. The messaging was confusing and ultimately created more questions than answers. Three months after placing my order, I’m still waiting. My kitchen renovation has been finished for over a month, and these items are the final missing pieces preventing the project from being complete. If you’re considering ordering from Homary, I’d recommend planning well in advance and being prepared for a delivery timeline that may be significantly longer than the estimate provided at checkout. I truly hope the product quality justifies the wait, but based on my experience so far, the purchasing and communication process has fallen well short of expectations.

Hana was very helpful with exchanging…

Hana was very helpful with exchanging my order due a mistake on my side. Very fast and efficient.

Unprecedented ineptitude, contemptable care factor.

Homary has asked me to provide a review of my experience as a customer of theirs. So Here it is. You can also find this on TrustPilot. Every few years one has an experience with a provider that is in some way a ‘milestone’ - an experience made memorable usually by the care factor of the people involved. This is one of those - one of the worst retail experiences of my long life. There’s no way to describe the experience I had with Homary frontline support trying to: 1. Confirm the dimensions of the bed frame I wanted, and then 2. buy through their sales platform without writing reams of text. I can tell you the thread was 18 emails long and took 3 weeks to write. By bypassing the contact centre and hunting down an executive, I was finally (18’emails and 3 weeks) confident the bed frame in question would fit my mattress. So I bought and did the 3 Month wait. I’ll Invite you to decide based on the images below whether what i got after all that time and stress. was or was not what they advertised. Consider this before you attempt to do business with these people: One of their employees said to me: “Our customer service sucks”. I’ll go a giant leap further: Their ethics suck. I say this because the person I worked at persuading to confirm the dimensions of what they advertised (2 different sets of dimensions in 2 different places on their website) has ignored my most recent email, documenting either another occurrence of utter incompetence, or low level fraud. The resentment I feel at what these people Have put me through leans me strongly towards the latter. I get that you like what you’ve got your eye on. I did too. But go somewhere else. Doing business with these people is not worth what is too likely to happen. If I could give Homary minus 5 stars, I would. Disgraceful and immoral.

Sashwat AnagolumUnited States · 1 review · Experienced 2026-07-28 · Posted 2026-07-29

Great product and customer support

Both the product and the customer support are great. The bed was delivered on time, and was easy enough to assemble that I was able to set everything up in less than hour despite never having assembled furniture before. The bed is surprisingly sturdy as well for the price, so I'm very happy with my order. Tracy from customer support is super easy to work with and very helpful as well - highly recommended!

Tv stand

I buy only 1 item until now. But sure when I'll need more stuff HOMARY will be the FIRST website that I'll watch.I read good reviews about this shop, so I was expecting a nice product, but I have to say that the one I received far exceeds my expectations!!! Truly fantastic. Material: ⭐️⭐️⭐️⭐️⭐️ Surface finish:⭐️⭐️⭐️⭐️⭐️ precision in the details:⭐️⭐️⭐️⭐️⭐️ Assembly instructions:⭐️⭐️⭐️⭐️⭐️ Costumer service App/email:⭐️⭐️⭐️⭐️⭐️ Delivery time:⭐️⭐️⭐️⭐️⭐️ value for money:⭐️⭐️⭐️⭐️⭐️+ Best regards. Filippo

This is my second review of this…

This is my second review of this company. The saga goes on with no resolution. After more than 25 apologetic and inaccurate email exchanges and waiting a month for our refund, nothing has happened. We bought four faucets from them for ~$500. When we received the faucets they were single-hole and our faucets were three-hole. The return process has been a nightmare with no end in sight. It is apparent that the company is doing everything it can to not return our money. 1. They required us to pay for shipping. 2. They required pictures of me handing the faucets to FedEx. 3. They twice required copy of the shipping receipt (done) 4. I chose to combine the four packages into one to reduce shipping costs by more than half. This apparently confused them into thinking that I returned just one faucet. They insisted I measure the original shipping packages and send the pictures. 5. It has been a month since the faucets were returned and they have delayed over and over again accepting the faucets. They are apparently confused by the shipping now claiming that I returned only one faucet. 6. They continue to delay by asking for copies of the shipping receipt again and now offering to return only 80% of our cost on just ONE faucet. This is a severely handicapped company that is designed to make a return as excruciating as possible and to delay or refuse to accept a product that was not appropriate. The return process is fragmented and excruciating. Compare this to Amazon where returns are simple and fast. At best this is a very disorganized company that does not understand consumer expectations. At worst, it is a dishonest company. We are going to small claims court to get some relief from this nightmare. Never ever do business with this company.

Rapid response

Jakob HarperUnited Kingdom · 1 review · Experienced 2026-07-28 · Posted 2026-07-28

Iris was great

The item I bought arrived damaged which is a shame, but Iris on live chat gave me exceptional service and really made it a painless experience to get the issue sorted so truly can’t fault Homary

Customer Servuce

Berry is great and helped to resolve my issue