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Beauty & Well-being

iHerb

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207 reviews

4.0207 reviews
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About iHerb

Data updated
Website
www.iherb.com
Category
Beauty & Well-being
Location
United States
Status
Unclaimed
Last 12 months
207 reviews
Replies to negative
70% (32/46)
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About this business

Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.

Written by the business, not verified by us.

Is iHerb legit?

iHerb (www.iherb.com) has a 4.0 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers had a great experience with this company. People frequently mention that the product selection is extensive, making it easy to find hard-to-locate items at very affordable and competitive prices. Consumers also appreciate the exceptionally fast shipping times, and many point out that their purchases arrive securely and well-packaged. Though some reviewers were not happy with the delivery service, noting that packages were significantly delayed or that tracking information was completely inaccurate. A few customers additionally experienced frustrating issues with damaged items or leaking bottles during transit that required extra effort to resolve. Others mentioned difficulties when dealing with regional courier networks or trying to arrange proper redeliveries.

Auto-generated from all reviews of this business. For reference only.

What people say

I've been ordering from iHerb for a few…

I've been ordering from iHerb for a few years and have had only positive experiences. My orders were always complete and shipped asap. I have recommended iHerb to friends if they were looking for quality and affordable Supplements. Thank you iHerb.

I love I herb prices and service are…

I love I herb prices and service are great My last order I had an item I didn’t like and decided to return it I did not realize that because of the return I went below the $25 minimum for free shipping So you added $5 onto my payment If I would of known that I wouldn’t have returned the item

Poor CS and logistics

I ordered some supplements with them but received absolutely no updates regarding my delivery whatsoever. Roughly one week after placing the order, I got an email telling me to reschedule the delivery directly with the courier. So I made the call and had to go through the hassle of rearranging the delivery myself. And I was made liable for late storage fees and redelivery charges, despite receiving zero delivery updates from iHerb the entire time. I reached out to customer service afterwards to sort this out, yet there wasnt any follow-up whatsoever. Both their logistics and customer service need to be improved.

You left my package in the mailbox that…

You left my package in the mailbox that I don't get to every day ... the package was the full of the mailbox and my mail couldn't be delivered. Pure laziness!!! I don't know when it was delivered!!! And I really don't like having to sign up for stupid junk just to leave a review!!!

Great products

Great products, good service and short delivery time to Norway. I use ChatGPT to check the quality of different suppliers of magnesium, ghee and cooking oils and other products. I am looking for natural ingredients, "best value for money" and iHerb usually delivers the products that ChatGPT recommends and ranks highest. It inspires confidence.

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