A+ for ordering, selection, price
Ordering was easy, selection was amazing, and delivery was fast! Prices on sale were the same as Amazon, which I try to avoid when it makes sense. I will return.
About iHerb
Data updated- Website
- www.iherb.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 207 reviews
- Replies to negative
- 70% (32/46)
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About this business
Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Written by the business, not verified by us.Is iHerb legit?
iHerb (www.iherb.com) has a 4.0 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently mention that the product selection is extensive, making it easy to find hard-to-locate items at very affordable and competitive prices. Consumers also appreciate the exceptionally fast shipping times, and many point out that their purchases arrive securely and well-packaged. Though some reviewers were not happy with the delivery service, noting that packages were significantly delayed or that tracking information was completely inaccurate. A few customers additionally experienced frustrating issues with damaged items or leaking bottles during transit that required extra effort to resolve. Others mentioned difficulties when dealing with regional courier networks or trying to arrange proper redeliveries.
Auto-generated from all reviews of this business. For reference only.What people say
Excellent products
Excellent products, extensive catalogue, very competitive pricing and exceptional customer service! Highly recommended!!!
Thank you for your response
Thank you for your response, but your reply completely avoids the actual issue. I initially requested expedited shipping. When the shipment was delayed, I contacted your customer service and requested cancellation before the order was shipped. Your representative said the request would be forwarded to the support team, but I received no response. Instead, my cancellation request was ignored until the order was shipped. After that, I contacted iHerb multiple times through different channels, but my messages were repeatedly ignored. Eventually, I had no choice but to wait for the order. When the package finally arrived, it was completely damaged. Despite providing evidence, iHerb still refused to take responsibility or offer a fair resolution. Your response here mentions "concerning activity" without explaining what that means or providing any evidence. This vague statement does not answer my complaint and does not justify ignoring my cancellation request before shipment or refusing to resolve a damaged order. I expected transparency, fairness, and accountability from a global company. Unfortunately, my experience has been the opposite. I will continue pursuing this matter through the appropriate consumer protection authorities and my payment provider until it is resolved fairly.
Fast service
Fast service, lot of selection and swift shipping.
There payment system is HORRIBLE...
There payment system is HORRIBLE. We have tried to use THREE different payment methods that we have NO problem with ANYWHERE else yet IHerb always says "The transaction cannot be completed". They used to be a GREAT website but now they are terrible. I think they must have some fraud or something because all three of our payment providers are FLAGGING their website for some reason. I even called my bank and they said that there is NO problem with our card, it is IHerb's payment system.
The package was delivered to the wrong house.
The delivery service never dropped off the package at my house. Instead, a neighbor on an adjoining street had the package left next to their garage door. It was found only when they were leaving their house. They were good enough to locate me (we didn't know one another) and subsequently delivered the package to us. I do not know when the package was left at their house.
Great experience
Had everything I wanted. Service is wonderful.
I ordered and received the shipment…
I ordered and received the shipment very fast and box was in perfect shape. Delivered with care.
Extremely disappointed with my recent…
Extremely disappointed with my recent IHerb experience. I received a large order that was not packed securely and the majority of items were moderately to severely damaged with some even leaking. I was denied a request to receive a refund or have damaged items replaced, although I submitted all information that was requested including multiple detailed photos. I had no option to speak with a real human with ability to reason, only an AI chat, and all attempts were futile. I will not be ordering from IHerb again and certainly will not be recommending them, as I did for years to friends and family when I was ordering through Vitacost.
Great experience
Great experience! Super responsive, efficient, and fast! The products match the originals perfectly. I definitely recommend this site.
I had a rocky start with iHerb
I had a rocky start with iHerb. The problem started when i received an emailed my order was delivered but no package showed up on my door step. There is no phone number to call anyone only Chat. Trying to navigate to find chat wasn’t easy. I wrote out my complaint and was told to wait 48 hrs. They said the carrier who delivers will notify you they delivered when they didn’t. It wasn’t quite 48 hrs when I tried contacting Chat again to no avail. It wouldn’t let me type my complaint. I take it they didn’t want to hear from me. After 48 hours I looked outside and I got my delivery. The product is good and reasonably priced. I was frustrated that AI has taken over and the customer is not important.
Reply from iHerb2026-08-07
Dear Valued Customer, We are sorry for any issues you encountered while shopping with us and promise that we are focused on constant enhancements across every area of our operations. We hope you decide to give us another chance in the near future and wish you the best of health.
The only customer service available is via a chatbox that is VERY unreliable.
I liked iHerb and used this company to order many herbal products. But they started to send me items I had not ordered, and then they would NOT cancel my autoship orders. The only contact is via AI, a chatbox named Joy, which is terrible and can't answer the simplest questions. It absolutely canNOT be trusted to perform the actions I dictated. I no longer want to be their customer, BUT THEY CONTINUE TO SEND ME STUFF THAT I ALREADY CANCELED!
Reply from iHerb2026-08-07
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon.
Great company to deal with
Great company with prompt action as requested, have been purchasing from this site for more than 10 years, alwasy found the right products at the right price.
Reply from iHerb2026-08-07
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
I was Not bad I will returnworried when I looked at the…
I was worried when I looked at the review on here. But wow very fast from the USA to the UK. So I odered two Solid Colognes on the 4th Aug and its arriving on my door step in about 3 hours on the 6th. I'm giving 4 stars as the tracking updates on there web page are screwed up. They send a e-mail saying it has been shipped but goto the web page and it will say package is ready for shipping and waiting to hand over to the courier in the next five days...very confusing for the customer...anyway next day it hit Heathrow Airport in the UK and that's when good tracking kicks in...so do not expect tracking within the USA
Reply from iHerb2026-08-07
Dear Valued Customer, We are sorry for any issues you encountered while shopping with us and promise that we are focused on constant enhancements across every area of our operations. We hope you decide to give us another chance in the near future and wish you the best of health.
Website is so easy to navigate
Website is so easy to navigate, so many great products to choose from and shipping is quick
Reply from iHerb2026-08-07
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Shame on iHerb
Shame on iHerb for working with a local delivery company with a 2/5 rating on Google
Reply from iHerb2026-08-07
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon.
Great range of supplements
Great range of supplements, in a range of prices. I feel the products are good quality. Dispatch is quick and communication is excellent.
Reply from iHerb2026-08-07
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
We are very good kompani
Reply from iHerb2026-08-07
Dear Valued Customer, Thanks for taking the time to write a review of your experience and we wish you the best of health.
All good
Brilliant service good price will use. Again
Reply from iHerb2026-08-07
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Packging needs to be more secure
Packging needs to be more secure. My item arrived damaged, twice now. Only refunds are available after providing a picture, no replacement.
Reply from iHerb2026-08-07
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon.
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