Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Written by the business, not verified by us.iHerb (www.iherb.com) has a 4.0 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
Reviewers had a great experience with this company. People frequently mention that the product selection is extensive, making it easy to find hard-to-locate items at very affordable and competitive prices. Consumers also appreciate the exceptionally fast shipping times, and many point out that their purchases arrive securely and well-packaged. Though some reviewers were not happy with the delivery service, noting that packages were significantly delayed or that tracking information was completely inaccurate. A few customers additionally experienced frustrating issues with damaged items or leaking bottles during transit that required extra effort to resolve. Others mentioned difficulties when dealing with regional courier networks or trying to arrange proper redeliveries.
Auto-generated from all reviews of this business. For reference only.I read about the herb that I was looking for and found it on the iHerb Website. Ordered a couple of bottles and in no time flat they were here. I am now taking it and so far am pleased.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Product assortment is always good, pricing is quite reasonable and delivery is always fast. I also appreciate the sales they have periodically.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Always a great experience shopping at iHerb. They have a great selection of products and there are always sales going on. They usually ship pretty fast too.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
I've experienced wellnes in the purchase of a single product
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Luv iHerb! Been buying for a few years. They show all ingredients on products, I need to know as I have allergies. More hard to find products available too. LUV iHerb! Anne
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Placed an order over a week ago and have no idea when I’ll receive my order. I haven’t been able to contact Iherb. Contacting them by phone is not possible. Very disappointed… I’ve ordered from Iherb several times in the past and never had a problem. Something must’ve changed with the business.
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon.
I ordered the Bragg’s coconut aminos sauce and it leaked all over the box. The seal on the bottle was no longer sealed and it was a mess. Everything else shipped fine and fortunately was not stained. •••UPDATE••• the wonderful crew at IHerb.com reached out and rectified the situation immediately and I am very pleased with the outcome. This company cares about delivering the best customer service and I will continue to purchase my products from them.
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon.
Great experience ordering my requirements from iHerb. Best prices I could find and surprisingly cheap and fast shipping from USA. Placed order on Friday and even with a weekend and customs clearance included, I received my order on the Monday morning. Highly recommend.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Order is lost. There is no access to a real human agent. I am filing a chargeback with my bank.Your system is built in a way that allows requesting a refund, but there is literally NO option for "Lost Package". It only forces the user through irrelevant predefined choices and leaves no way to explain that the order was lost by the carrier. I am forced to dispute this charge directly through my bank.I have been talking to an AI chatbot for three full days. The system allows requesting a refund, but there is NO option for "Lost Package". The bot keeps recycling fake ticket numbers (#17283290) and promising emails that never arrive. It is impossible to reach a human. I am filing a chargeback through UniCredit Bulbank today.
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon.
Very good Thanks Yael
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
The pricing and quickness of shipping were great but your delivery company leaves much to be desired. We have a covered, screened in front porch with a sign saying please leave packages on the porch inside the screen door. Its bad enough your people leave our expensive vitamins on the sidewalk but this time they delivered in the middle of a summer thunderstorm deluge and left the box on the walkway !!! Your delivery service is terrible just as vitacosts was....
Dear Valued Customer, We are sorry for any issues you encountered while shopping with us and promise that we are focused on constant enhancements across every area of our operations. We hope you decide to give us another chance in the near future and wish you the best of health.
Great website, products and prices. Delivery incredibly fast. Love iherbs.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Ordering on-line was easy. The product I ordered came as advertised and much sooner than I anticipated.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
I Herb is a great company! Good products and prompt delivery. Great prices too!
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
It took forever to receive your product. You’ve got a good product and you have a good price, but your shipping department needs to improve.
Dear Valued Customer, We are sorry for any issues you encountered while shopping with us and promise that we are focused on constant enhancements across every area of our operations. We hope you decide to give us another chance in the near future and wish you the best of health.
I appreciate the pricing that comes along with a subscription. I do want to comment that since this bag is pretty impervious and certainly not breakable. The packaging was way too big if you could bring it down a couple sizes.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Reference Case #17271007, Order #94632729, Order Shipped #46744655 08.11.26 This company may work smoothly if everthing goes 100%. But if there is ANY issue with an order, it is quite frustrating and and requires patienc to resolve it with iHerb because EVERYTHING IS RUN BY AI! But, eventuall they will resolve the issue, set up a shopping cart for you, as needed, and provide an incentive to complye the purchase. True, I did have a postal code problem that I thought was iHerbs fault, but layer found out Google Chrome defauled in the wrong postal code. I notice today when the same thing happen on another site. It was not iHerbs fault. They made it right anyway. They offer good prices on some items, and have hard to find items. And, since I am on a supplement regimen, as oppose to prescription drugs, I'm sure that the AI will remember what I regularly order. Regards, Kevin 08.07.26I contacted iHerb Customer Support multiple times and was assigned an incident number. The incident had an escalated status. 08.10.26 - I could no longer be stressed about this matter. It took me a frew days to get over my frustration. During a period of contemplating iHerb Customer Support contacted me by email. They set up my shopping cart and provided a generous discount. I forgive iHerb. I upgraded their rating. Kevy
Dear Valued Customer, We are sorry for any frustrating experience and want to help. This matter is best addressed with our Customer Support team and not through the TrustPilot channel. Please contact our Customer Support team who will gladly assist you further.
I have been ordering from iherb since 2 years or more. The past 6 months have been the worst deliveries. I always opt for temperature controlled delivery, where you pay extra for the delivery, all the deliveries received ever since the delivery company was change to SMSA have been hot, zero temperature control, items melted and damaged. Unfortunately the last delivery was hot as hell, and they refused to do a proper return, they asked me to return and bear the charges!! Which is ridiculous. Why would I pay extra for temp controlled and get hot melted items then I have to bear the return charges! They even ignored my messages for 5 days. Horrible service, I dont trust them anymore. Order number 978629389
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon. **Updated Response** Dear Valued Customer, We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment. We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
Love this company. Always has what I want to order in stock at best price I’ve found anywhere. Shipping is prompt and communication is always sent to me confirming the order, notifying me that it was sent and telling me it was delivered.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
After my 4th experience, IHerb is always the best products, good quality, fast delivery and effective customer service team. I am very satisfied and I recommend it!
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
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