Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Written by the business, not verified by us.
Is iHerb legit?
iHerb (www.iherb.com) has a 4.0 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the product selection is extensive, making it easy to find hard-to-locate items at very affordable and competitive prices. Consumers also appreciate the exceptionally fast shipping times, and many point out that their purchases arrive securely and well-packaged.
Though some reviewers were not happy with the delivery service, noting that packages were significantly delayed or that tracking information was completely inaccurate. A few customers additionally experienced frustrating issues with damaged items or leaking bottles during transit that required extra effort to resolve. Others mentioned difficulties when dealing with regional courier networks or trying to arrange proper redeliveries.
Auto-generated from all reviews of this business. For reference only.
What people say
c
customerUnited States · 5 reviews · Experienced 2026-07-31 ·
★★★★★
I am thrilled to find the Stevia brand…
I am thrilled to find the Stevia brand I've been using for 10-15 years and no longer available from previous website! I tried so many brands before this one that I did not care for, especially those with fillers. The ordering process was fast and simple and shipping was super fast. Great communication, too! Highly recommend IHerb and I'll be ordering again!
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
I had a terrible experience with iHerb. I placed an order, and the payment was successfully processed and withdrawn from my card. Shortly after, iHerb cancelled my order, claiming there was a "process error" during payment—even though the money had already left my account.While the funds were eventually returned, the most frustrating part happened when I tried to reorder. I was shocked to find that the price of the exact same item had increased by 20% immediately after my order was cancelled. Every time I tried to place the order again, the price seemed to keep climbing.Customer service has been absolutely horrible and offered no real help with this issue. It feels like a bait-and-switch tactic where they cancel your order just to force you to pay a higher price. iHerb used to be reliable, but their current business practices and customer support are now bottom-tier. I will not be shopping here again.
Reply from iHerb2026-08-04
Dear Valued Customer,
Payments may be rejected or fail for a variety of reasons, none of which are disclosed to us due to financial privacy laws. For this reason, the most we can do is suggest using a different payment method to place your order. You may also contact the card issuer or your bank to learn more about what may be occurring.
We apologize for this frustrating experience and wish you the best of health.
Adri du ToitSouth Africa · 1 review · Experienced 2026-07-31 ·
★★★★★
Didnt receive my order after 51 days...Airport confiscated my tablets and expect to pay R400 to enquire why do I want the tablets.
I ordered on 15 June 2026. The order was supposed to be delivered latest 13 July 2026. On iHerb website it says the courier doesn't have my correct address. I contacted the courier and they say that is not the problem, but it is still at doane and not released. This week I received an email from Aramex stating that I need to pay R400 to put in a request to state why do they need to release my tablets as it is apparently against the medical act of SA.
My question is why does iHerb send stuff that is against SA's law? How do you expect of me as the client to know that it is not legit in SA? Or is the fault with Aramex? I paid over R700 for nothing...cause I can't get my order, and now they expect of me as the client to pay another R400???
PLEASE CAN SOMEONE HELP ME OR REFUND ME
Reply from iHerb2026-08-04
Dear Valued Customer,
We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.
We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
Actually really appalling and I strongly advise anyone to search elsewhere.
1) iHerb use EVRI which is one of the most unreliable and disrespectful and dishonest courier companies operating
2) iHerb set up monthly subscriptions without customer authorisation
Always use PayPal. Then any transactions are covered for dishonest courier companies, and unauthorised monthly company subscriptions.
It would seem that more and more so called health supplement providers, are using this underhand scam.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.
We are standing by to help and hope to hear from you soon.
Bryan HoffmanUnited States · 1 review · Experienced 2026-08-04 ·
★★★★★
Poor Customer Service
Ridiculous people! I've placed several orders over the years with no problem. Then suddenly my account is deactivated. I provided a plethora of information to resolve the unspecified problem to no avail. I finally told them to delete my account and I'd take my business elsewhere. They responded by requesting the same information I had already provided...
Reply from iHerb2026-08-05
Dear Valued Customer,
We are sorry for any issues you encountered while shopping with us and promise that we are focused on constant enhancements across every area of our operations.
We hope you decide to give us another chance in the near future and wish you the best of health.
Great choice of quality products.
Exceptionally well-designed website.
Valuable promotions. Quality and efficient delivery.
I'm a very satisfied customer of iHerb.
Reply from iHerb2026-08-05
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
What I like the most is the prices, which are more affordable than those in my country. I like the promotions and discounts. I find the reviews of people like me, who have already used a supplement, very useful. Whether or not I buy a supplement, people's reviews influence me the most.
Reply from iHerb2026-08-05
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Super easy to order
Delivered a day before stated date
Love the product; have ordered it many times
Reply from iHerb2026-08-05
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
The excellent experience of the way my order was handled. Good communications, and notifications from the delivery party FedEx. The product were well boxed and in good condition. Thank you
K
KimUnited States · 2 reviews · Experienced 2026-05-25 ·
★★★★★
Broken Item
Had been ordering for years. Ordered 2 bottles of Flora Iron. One came broke. Chatted with customer service, Sent all required pictures & info asked for. Mind you that it was a box leaking all over. I received a notice that my RESHIP request was received processed so the box was tossed. Two days later they want a copy of the shipping label-Well it was gone with trash. They know they shipped it to me. DUH! and now I'm supposed to eat that $31. Because it didn't have a picture of the shipping label. Joy is who I spoke to & sent all 6 pictures of the broken bottle and box. We were told what we sent was sufficient.
Reply from iHerb2026-08-05
Dear Valued Customer,
We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.
We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
R
RayUnited States · 11 reviews · Experienced 2026-07-31 ·
I have been a loyal iHerb customer since 2016 because of their available selection of homeopathic supplements. Unfortunately, this year their delivery standards have completely collapsed. I have brought this issue to their attention more than once, but my feedback is ignored. They recently shifted to cheap, low-cost regional networks like UniUni and OnTrac (TRAC), and the experience is awful.The tracking dates are completely out of sync. The iHerb website shows one delivery date, but the carrier's tracking page shows a later date. iHerb is not giving honest and clear tracking information.Constant summer delays from these cheap carriers directly ruin delicate supplements left sitting in the heat. iHerb is prioritizing cost-cutting deals over product safety, and I am done ordering from them until they bring back reliable shipping.
Reply from iHerb2026-08-03
Dear Valued Customer,
We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.
We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
joel marco bernabePhilippines · 1 review · Experienced 2026-08-03 ·
★★★★★
genuine products…
that i have no doubt that all products i've ordered are genuine
Reply from iHerb2026-08-03
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
C
Charles JenningsUnited States · 1 review · Experienced 2026-07-29 ·
★★★★★
Damaged order
My order was damaged in transit by FedEx and never delivered. I contacted iherb for a reship and communicated with "Joy", their AI program. At the conclusion of that "discussion", Joy indicated I would be contacted by someone from iherb since I was unable to provide a photo of the damaged package because FedEx didn't deliver the package. I have been totally dissatisfied with this experience and expect someone to contact me SOON!
Reply from iHerb2026-08-04
Dear Valued Customer,
We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.
We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
Kevin James WalshFrance · 73 reviews · Experienced 2026-08-01 ·
★★★★★
Good prices on high-quality foods that…
Good prices on high-quality foods that cannot easily be found in France. Also, delivery is quick.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Leilani MorelUnited States · 1 review · Experienced 2026-07-29 ·
★★★★★
IHerb had the products that I needed at…
IHerb had the products that I needed at a better price. The shipping is great! After I ordered the items it took little time for shipping and delivery. The packaging and quality is excellent!
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Mike PerssonUnited States · 1 review · Experienced 2026-08-03 ·
★★★★★
iHerb is an awesome seller
iHerb is an awesome seller. Great prices, good selection, and super fast delivery. Can't ask for much more.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Jay PowerCanada · 1 review · Experienced 2026-08-02 ·
★★★★★
IHerb is a great online store
IHerb has a wide variety of quality products, some of which are difficult to find in local stores. I find iHerb prices to be very competitive and fair. The iHerb website is user-friendly and checkout is simple and straightforward. They often ship my order on the same day I placed the order. I highly recommend I Herb, and often do!
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
D
Danny DuckUnited States · 2 reviews · Experienced 2026-07-31 ·
★★★★★
Excellent I-HERB Selection
I-HERB provides customers with lower doses of vitamins that are not available elsewhere. When you need 100mg not 1,000, not 5,000, and not 10,000mg, I-HERB offers much lower mg doses that fit our needs.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Nay MagUnited States · 6 reviews · Experienced 2026-08-03 ·
★★★★★
New place for supplements
My items were received in a timely manner appropriately packaged. The prices were surprisingly good with a nice selection of supplements.
The beauty products were unique and also well priced.
I appreciated getting emails to ensure I was pleased with my purchase.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Easy quickly reliable shopping. A little faster courier services it will be nice. The rest journey of the parcels is very quickly only after the entrance in my country the transfer becoming a little slower. Im leaving in a island of Greece, the parcels was in my town about 5-6 days before it was delivered to me. The average time in my town is from half to 2 days max.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
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