Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Written by the business, not verified by us.
Is iHerb legit?
iHerb (www.iherb.com) has a 4.0 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently mention that the product selection is extensive, making it easy to find hard-to-locate items at very affordable and competitive prices. Consumers also appreciate the exceptionally fast shipping times, and many point out that their purchases arrive securely and well-packaged.
Though some reviewers were not happy with the delivery service, noting that packages were significantly delayed or that tracking information was completely inaccurate. A few customers additionally experienced frustrating issues with damaged items or leaking bottles during transit that required extra effort to resolve. Others mentioned difficulties when dealing with regional courier networks or trying to arrange proper redeliveries.
Auto-generated from all reviews of this business. For reference only.
What people say
Juhani KorhonenFinland · 2 reviews · Experienced 2026-08-03 ·
★★★★★
5-star supplements, 2-star shipping(was 5-star)
I'm a heavy-user iherb customer since very many years.
Location Finland.
iherb was a 5 star service when I was still able to choose DHL as shipping company. Now I can't choose at all and the last time iherb shipped a parcel to Finland you chose poorly, your chose Budbee.
Budbee doesn't let me choose that I want the parcel delivered to a parcel locker.
iherb now sometimes uses Matkahuolto which is even worse, as Matkahuolto often chooses delivery method which strictly requires a smart phone. Not everyone uses a smartphone, e.g. to avoid internet addiction or because old people never bought one.
So please avoid these 2 shipping companies when delivering to Finland, please don't force me use Matkahuolto or Budbee.
Reply from iHerb2026-08-03
Dear Valued Customer,
We appreciate your feedback and are sorry for any inconvenience. We are always working to optimize the shopping experience for all of our customers and will continue to do so.
Don't hesitate to contact our Customer Support team and we wish you the best of health.
J
JWUnited States · 1 review · Experienced 2026-08-03 ·
★★★★★
I love iherb
I love iherb! It is my most trusted source for all things health. The service is fast, thorough and things are very rarely out of stock that I want. And thank you for even giving me a better price than my grocery store on some items. I am a lifelong customer.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
c
customerUnited States · 4 reviews · Experienced 2026-08-01 ·
★★★★★
My recent experience with my iHerb order was very positive…
My recent experience with my iHerb order was great. The items were neatly packaged, and they arrived in record time. The expiration dates were exactly as described. I am pleased with my purchase because I prefer organic and healthy choices. Discounts were properly applied so that my deals were good.
The only unusual thing about my purchase was the delivery time… My package arrived at 12:24 AM. Had I not continued to check my iPhone for updates and my front porch, the box would have been sitting on my front porch for hours and eventually getting wet.
iHerb is a reliable company that sells lots of items that are difficult to find and at reasonable costs. I will continue to shop with iHerb.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
D
David - San FranciscoUnited States · 11 reviews · Experienced 2026-08-03 ·
★★★★★
Another company relying on AI Customer Service
While I had autoship, I accidentally skipped the wrong shipment (cancelled October vs. August). No way for me to fix it online, so I tried to reach out to customer service and could only use a Virtual Assistant (robot) who instead of answering my question decided it wanted to cancel the order for June. Decided to just use a different company, one that uses humans for customer service. So I finally figured how to cancel the recurring order and it wouldn't let me do so unless I chose one of their "pre-defined" reasons - not of which applied. Appears iHerb has put AI over quality customer service. Must save them lots of money - especially when customers cancel recurring orders.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are sorry for any issues you encountered while shopping with us and promise that we are focused on constant enhancements across every area of our operations.
We hope you decide to give us another chance in the near future and wish you the best of health.
D
DAVID M.United States · 4 reviews · Experienced 2026-07-31 ·
★★★★★
Quality product
Quality product, Price, fast shipping !
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
L
L DUnited Kingdom · 12 reviews · Experienced 2026-08-03 ·
★★★★★
Great choice and great prices
Great choice and great prices. My first order with them and I will be ordering again. Kept up to date on delivery and the items I’d purchased came really well packaged!! I’m always a little risk averse ordering supplements from suppliers I don’t know but the product pages are clear and make it easy to find what you are looking for.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a great shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
S
ScottUnited States · 1 review · Experienced 2026-08-03 ·
★★★★★
There is no way to contact this company by phone or email.
Two days past the date shipment was supposed to be delivered to me and according to tracking, carrier hasn't even received it yet.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.
We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
I have nothing but good things to say about iHerb. I now have a monthly subscription with them with really competitive prices. The variety of products is really good. The subscription always arrives just before I run out. Delivery is always good too.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
Great online company with a wonderful variety of good products. Delivery service is perfect. Never had any problem with any of my orders.
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
L
Linda BarajasUnited States · 4 reviews · Experienced 2026-08-01 ·
★★★★★
I am happy with my orders from Iherb
I am happy with my orders from Iherb, they ship promptly and arrive quickly as well
Reply from iHerb2026-08-04
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
I’m feeling mixed about these guys. Great selection of products but shipping takes ages and then one of my items was missing and no communication from them at all. Nothing. Just weird in my opinion. I ended up using their chat on the app and getting a refund but it’s disappointing they don’t even tell you before the parcel arrived and then no communication after either. All by AI Bot. That puts me right off to start with.
Reply from iHerb2026-08-03
General Negative Complaint Without Any Need to Refund
Dear Valued Customer,
We are sorry for any issues you encountered while shopping with us and promise that we are focused on constant enhancements across every area of our operations.
We hope you decide to give us another chance in the near future and wish you the best of health.
Excellent, efficient and worthwhile prices, thank you
Reply from iHerb2026-08-03
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
D
David ClarkUnited States · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Great selection of products with good…
Great selection of products with good pricing. Super fast shipping.
Reply from iHerb2026-08-03
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
V
VAUnited States · 1 review · Experienced 2026-08-01 ·
★★★★★
The speed of shipping
The speed of shipping. Also the variety of products.
Reply from iHerb2026-08-03
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
S
Scott PercivalUnited States · 2 reviews · Experienced 2026-08-02 ·
★★★★★
No delivery
I ordered Wednesday and got an email that it had shipped with a delivery date of Saturday. It is now Sunday and no delivery. Tracking says that it has not been picked up from iHerb yet. No communication from iHerb
Reply from iHerb2026-08-03
Dear Valued Customer,
We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment.
We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
It helps my health a lot. I used to get sick coughing every winter time, bad reflux but for almost two years now since taking this clear lungs vitamins, I’ve not been to my doctor.
Great stuff 100% I recommend this to every one.
Reply from iHerb2026-08-03
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
S
SUSAN ALLOCCOUnited States · 2 reviews · Experienced 2026-08-02 ·
★★★★★
I was supposed to receive my order 2…
I was supposed to receive my order 2 days ago and still have not received it.
Reply from iHerb2026-08-03
Dear Valued Customer,
We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.
We are standing by to help and hope to hear from you soon.
K
KathleenUnited States · 2 reviews · Experienced 2026-07-31 ·
★★★★★
I’ve been a VitaCost customer for over…
I’ve been a VitaCost customer for over 20 years with great service. Not the case with Iherb. The web site is poor. When I tried to place my order there was no place to enter the coupon code that they sent me. So the 30% was useless. Their AI bot was no help and I just wasted my time so I decided to not use this iHerb company. So disappointing as VitaCost was excellent. I’ll shop elsewhere.
Reply from iHerb2026-08-03
Dear Valued Customer,
We are sorry for any frustrating experience you have had and want to learn more so that we may help.
Please contact our Customer Support team who is standing by to assist you further.
I've ordered from the uk, my parcel was stuck in evri's hub since thursday for some reason, i herb sends me a message last night at 9.30 saying the corrier has tried to deliver but there was nobody home(never happened, i was home all day yesterday, and the tracking on evri's page never got the parcel out for delivery, it was delayed at the depot since thursday), asking me to contact the corrier. I wake up this morning, i herb has already requested a return to sender, so now i'm locked out of any form of contacting evri, no by phone nor by chat, because their customer service is entirely automated, and the bot locks you out automatically if you're not the receiver any longer, and iherb botchat, sends me to evri customer service because i should speak to them. Is a never ending loop in which you can't speak to anyone for either company, and you're just bound to lose money. AVOID AT ALL COSTS IF YOU CAN!
Update: i somehow managed to contact iherb, which has reshipped the whole content for me free of charge as i think Evri may have broken the content of my previous one, the service was fairly good once you manage to get through. I will update when i receive the package
Reply from iHerb2026-08-03
Dear Valued Customer,
We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you.
We are standing by to help and hope to hear from you soon.
Really happy to find products I used whilst in the US. Thank you
Reply from iHerb2026-08-03
Dear Valued Customer,
We are glad to see that you had a 5-star shopping experience with us!
Thank you for taking the time to write a review and we are already looking forward to your next visit!
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