Since 1996, iHerb has strived to enhance your online shopping experience. Initially, our company promoted the benefits of St. John's Wort. Hence the name: iHerb. It is now a world-class online store, supplying a vast selection of brand name natural products. We believe iHerb offers the best overall value, period! Our success and very existence are dependent on the repeat orders and word-of-mouth recommendations of loyal, satisfied customers.
Written by the business, not verified by us.iHerb (www.iherb.com) has a 4.0 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 70% of negative reviews; Reviews mostly discuss Product, Price, Quality. Last updated 2026-08-12.
Reviewers had a great experience with this company. People frequently mention that the product selection is extensive, making it easy to find hard-to-locate items at very affordable and competitive prices. Consumers also appreciate the exceptionally fast shipping times, and many point out that their purchases arrive securely and well-packaged. Though some reviewers were not happy with the delivery service, noting that packages were significantly delayed or that tracking information was completely inaccurate. A few customers additionally experienced frustrating issues with damaged items or leaking bottles during transit that required extra effort to resolve. Others mentioned difficulties when dealing with regional courier networks or trying to arrange proper redeliveries.
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Excellent service and communication.I loved the amount of options in ordering Tin fish products. Very prompt delivery.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Been a customer for years, great products, prices, and customer service, thanks!
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
The production is very good with a high level of quality Delivery service is excellent
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
They mailed 6 cans of soup to me severly dented and damaged from sender address of CA. The box was poorly insulated, packed shoddy. It is is so bad that I cannot tell if they were supposed to be thrown out by a supermarket already head of time because the cans are not usable because the cans are so damaged. Question I am wondering is if iherb company took free ones that were discarded by another food store(s), found it in a dumpster or something, they got them for free? maybe then they themselves were charged shipping cost only, all it cost them and want me to be fine paying full price for it while also doing it to others, same thing, scam? Kind of seems to me that it may be true. I want none of the cans they sent me and do not trust them. You cannot conveniently for them talk to them over the phone. I want to send all the cans back to them asap. Is the principle. I paid them $27 and feel conned. Beware of this company. This company does not want to accept responsibility. Flat out imo, my guess, deliberately lies, betrays people saying as they did with me and is not true that they cannot refund my money because for one reason they claimed they insulated packing it well. Does not matter what the expiration date is on them if the can is damaged. Common knowledge about that. Anyone can ask AI and or google and they will confirm it. The cans dented are deep enough to be a problem. If I known how crooked this company is, was I would never bought anything from them in the first place. If IHerb customer service reads this shame on you for being unprofessional, shady and scuzzy!!!!!!
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon.
It's an easy, quick and simple process, and the shipment is on time and we'll packed. The delivery service provided an image which made it easy to find the package.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
IHerb makes buying vitamins and supplements easy and convenient. Their product selection is vast, prices are good and shipping is fast. Can't ask for much more than that.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Ease of locating desired products with a wide range of high quality choices. Access to reviews helps to make an informed choice with very competitive prices. A great shopping experience
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Order #551973314 Tracking #34912157836 I placed an order on June 6 and used the address and number of a shipping company that receives 100 orders a day from aramex. It's a very simple address that even a 10 year old would understand. Aramex, being the unprofessional company they are, pretended the address/number is incorrect and refused to deliver my order. Even after i emailed them and told them this is literally the same exact address/number of a company that receives 100 orders from you from different places like amazon, shein etc... How can you deliver 100 orders a day to the same EXACT address and number but fail to deliver an order having the SAME exact address/number? If they have lazy or illiterate drivers, maybe it's time to hire more competent ones. iHerb opened a support ticket 10 days ago, twice, but they've been ignoring me since. This was my first iHerb order, they basically scammed me and stole my money. They also cancelled my second and third orders for no reason. (Thank God they did, or else i would have got scammed 2 additional times). No refund, no replacement, no response. I literally got scammed.
Dear Valued Customer, We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment. We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
Descrription of ingredients was helpful. First time buyer discount is appreciated. Prices for different quantities helped me make a decision. Choice for next delivery is very good.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Good products, fair prices, fast delivery
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
I have just received this creatine container. After opening the lid of the product, I noticed that the safety seal has multiple holes in it and appears to have been intentionally tampered with. This is extremely concerning and completely unacceptable. The safety seal exists to protect consumers and ensure that the product has not been opened or altered before delivery. I am very disappointed that a product in this condition was shipped to me. I submitted a refund request, they initially accepted the refund request and then sent another email refusing to refund providing all sorts of useless reasons such as these holes regulate air, and moisture, freshness preservation, pressure regulations, etc. All I know is that the seal has been compromised and this should have not happened. It does not happen with other brands.
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon.
I have been using iHerb for years now! I love their variety, descriptions, buying quantity variety, discounts, shipping updates - EVERYTHING!
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Amazing healthy product range, quick shipping and some good deals too.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
I was glad to find a store that carried all the Amy’s Soups I was looking for. With the initial discount, I was able to buy them for less than at my usual grocery store.
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
I placed 2 orders for my son, however only one is on its way, while the other one was placed on hold. The one on the way will arrive till 10 of August so I did contact your Customer support team, explaining that we need the second order as well to be delivered by 12 of August. The next day we will take our son to a treatment în Mexico, so we will not be home for more than a month. He needs all his supplements. However the team response was that they can't do anything. I don't understand this holding time. I placed before 3 orders în the same time, they were sent one day after each other and the delivery guy was able to bring at our door all the 3 packages together. Why is this time different? Update, 4th of August: After putting a 1 star review, iHerb moved fast and my order was received today.
Dear Valued Customer, We are glad you help with this issue. Your order is due to be delivered anytime between 8/6/2026 - 8/10/2026. You should be able to view your order's trqcking information easily by going to your tracking page and selecting the order of concern. If you have any other questions, please don't hesitate to contact our Customer Support team.
I ordered a product, order number 554246651 I continuously followed the tracking which said it was "shipped" and then "in transit". Then suddenly the tracking said it was "cancelled"! I contacted iherb via their chat bot which was absolutely useless, going round and round in circles trying to get my point across. Eventually I got to the point where a ticket could be raised and I received an email from iherb to say my order was being investigated. The next day I received an email to say the product had been delivered! But guess what...nothing was delivered! I tried to respond to their email and I got an error message saying "no such email exists". The chat bot told me to check my porch, garage, around the house and with neighbours, all done and 100% not delivery!!! This is absolutely unacceptable and I want a refund including the shipping costs...otherwise it is quite literally Theft
Dear Valued Customer, We are sorry for this frustrating experience and have moved forward with a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment. We hope this refund shows how much we value your decision to shop with us. Please don’t hesitate to contact our Customer Support team if you have any further questions or concerns.
Easy to order, a great selection of products and quick delivery.
Dear Valued Customer, We are glad to see that you had a great shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
Since iherb took over Vitacost everything has become awful . Hello Amazon !
Dear Valued Customer, We are sorry for any issues you encountered while shopping with us and promise that we are focused on constant enhancements across every area of our operations. We hope you decide to give us another chance in the near future and wish you the best of health.
Easy to pick products. Easy to pay. Fast delivery
Dear Valued Customer, We are glad to see that you had a 5-star shopping experience with us! Thank you for taking the time to write a review and we are already looking forward to your next visit!
A short while go I purchased one product from iHerb. Now I get emails from no-reply addresses asking for a review There is no way to stop these emails on their website If I try to unsubscribe If I try to login In fact if I try anything I get caught by their prove I am a human and not a bot - this does not work!! So I have no way to contact iHerb It has wasted a whole lot of my time Here is the info requested, now you know what it is like not being able to communicate Order #: 554048834 Delivered on: Jul 20 The only help I want is for no more emails!!! Also I feel I need compensation for my wasted time Well we will see if I get anymore emails or not It would have been so much better if you had fixed the bugs on your website that would not let me past the I am not a bot process. Then I could have controlled my own preferences. All in all a bad experience from beginning to end one star is too good. Also no offer of compensation! fpr my wasted time
Dear Valued Customer, We are sorry for what you have reported and want to help. However, we need the order number in order to do so. May you please provide the order number in an updated version of this review? Once received, we will gladly expedite this matter in an effort to assist you. We are standing by to help and hope to hear from you soon. **Updated Response** Dear Valued Customer, Thank you for responding quickly! We have moved forward with disabling all communications to your account. We hope we have helped and wish you the best of health.
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