IKEA

Delivery slot missed with no notice

Took the day off work for the delivery window and no one showed up or called. Rebooked slot was another two weeks away.

IKEA in Halifax delivered a faulty…

IKEA in Halifax delivered a faulty dishwasher. They sent out a technician after a long wait and he said they would order a new motherboard. It’s been weeks and no reply, I called their support and held on for 45 minutes o my to be told they can’t tell me when or if that motherboard replacement is coming and they refuse to exchange the unit which is still under warranty. This is worst customer support I’ve ever had, won’t ever buy appliances from IKEA again and I will share this poor experience with everyone I know

I bought a sofa sectional

I bought a sofa sectional. 3 days after receiving it the springs started popping out. Contacted Ikea, they said just pop them back in. Im not strong enough to do that so I paid someone to put the spring back in. 2 hours later it popped out again. Zero customer support. I just want them to take this piece of crap out of my apartment. Horrible experience. I want my money back. Supposed to have a 10 year warranty. It's been 3 days.

Good product!

they could answer their phone

they could answer their phone. no ones there at an endless loop of thank you for holding and we'll be right with you. their check balance on a gift card is a nightmare. they did answer phone after 20 minutes and then transferred me to elevator music and some foreigner was totally unable to provide info, nothing like a gift card that has a balance that cant be checked. got transferred again. What an out of body experience.

Frustrating Delivery Experience

IKEA has always been a favorite of mine for affordable furniture, but my latest experience left me disappointed. While I found a couch I loved and the store staff were helpful, the delivery was a letdown. The delivery window was promised to be between 1-3 PM, but the truck didn’t arrive until nearly 5 PM. It felt like a waste of my entire afternoon. I understand things can happen, but it would have been nice to get an update. I still appreciate the furniture, but the hassle was frustrating.

They've not improved at all in 30+ years

I haven't been to the Lakeside store for a few years and won't be returning any time soon. Shopping experience itself wasn't too bad, other than the price of the bed we wanted jumping up £30 overnight (and it's ME being treated like a criminal! - see below), and for some inexplicable reason had to be ordered via a member of staff and picked up from the collection area, which took ten minutes due to their antiquated, clunky IT systems. After paying, we were subjected to a spot check by a Jobsworth, rummaging through our shopping and treating us like criminals - yes we did bring our own blue bags are you're always reminding us to! We then bought some frozen meatballs from the food shop (where there are no baskets, just huge, filthy plastic trollies) and AGAIN had a 'random' spot check. I don't think I look dodgy BTW, just an honest 67 year old pensioner, no doubt the real criminals don't get caught as that would mean doing some work. I've been shopping at IKEA on & off for around 30 years and have seen no improvement in that time. Disgusting company.

Terrible customer service

The fact the 80% of the reviews to IKea are only 1 to 2 stars are really truthful I want to express my total disappointment about to terrible customer support at Ikea Brooklyn NY I went to the store store to by a sleeper bed on July 18th 5PM I was told the item was not available for pickup but if I come back the next day it will be available, I came back today July 19th and after paying for the item and arrived to the pickup area I was told it was not available for pickup today. I asked to speak with one of the managers, spoke with one named Angel who offered me a free delivery for the next day and after making me wait for about 30 minutes came back to say they couldn't schedule the delivery I'm an Ikea member for more than 15 year I will never shop at your stores again. I'm very disappointed 😞

Cancelled my order without telling me!!

Cancelled my order without telling me!! Bought and paid for my kitchen, only to have them cancel parts of my order and not tell me, multiple items were cancelled and re-ordered after changing a delivery date - which was unnecessary in the first place, they cancelled an order for sold out items, did not tell me i had to repurchase them, my installation is coming up and now i don't have the kitchen i paid for! Extremely disappointed and frustrated with this experience!

My experience with this shop fell well…A disappointing purchase

My experience with this shop fell well short of what I was hoping for. I was left waiting without any explanation for the delay. Customer support was slow to respond and didn't really resolve my issue. Sizing was off compared to the chart listed on the product page. Can't really recommend this based on my experience.

Truly awful experience

Truly awful experience. Ordered a kitchen which was going to take 3 days back at the beginning of July - still waiting for issues to be fixed! Customer services are shocking they have no clue what is going on. Shoddy workmanship and no ownership or accountability and a severe lack of customer service and apology. Ordered bedroom furniture which apperently you can amend the delivery date on line - you cant so after waiting 40 mins got put through to someone and amended the date - guess what!? It wasnt changed! Absolute joke of company clearly employing cheap labour as no one does their job right! Sick of calling and waiting and then nothing being done!

Worst customer service ever

I bought furniture from Ikea on June 24th. Package was delivered July 4th. Never received the call to mount it as I requested. I had to call to schedule the mounting. I paid and mounting was scheduled for today between 8-5 window. Called three times and they never arrived. I requested the refund and started to mount it myself which was pure hell. The instructions were only images. No words. No nothing. Individual has to guess which part is each one as most parts looks the same. The item is extremely difficult to mount and I don’t want it. Service and waiting has been awful. I want the item picked up and refunded. Never buying on Ikea again. Not even paying customer can get good services

its just shit

its just shit i mean come there are far better options them IKEA be smarter!

Do not buy on line

Word of advice! DO NOT BUY ANTHING ON LINE. Need to speak to customer service ref: Item bought on line. My 1st time to purchase on line. AI answer’s transfers you. I’m now 31 mins on hold and still waiting!!! Never again! Terrible customer service. It’s quite obvious they don’t care about their customers. Dublin

Cheap furniture

Cheap furniture - cheap price, but lasts just as long as what you've paid for it...

Exploring for kids!

IKEA is the best place to take an exploring toddler and a newly walking baby. We ordered the exact bed set that my kids wanted! Delivery service was on point & got here right on time. Customer service was also helpful with getting us the product we wanted from the floor but in a different color!

Theft during delivery !!

Theft during delivery We ordered a kitchen. The delivery team arrived in July 2026 in Berlin and delivered what was in the truck. We immediately noticed that the largest countertop was missing and pointed this out to them; they insisted that a different, smaller piece was the countertop, then told us a second truck would deliver the rest, claiming they had called their colleagues. We received nothing—except for a delivery receipt bearing a forged version of our signature. Such practices are clearly unacceptable for IKEA (furthermore, IKEA is refusing to issue a refund or arrange a quick redelivery; this has put us in a real bind, and we expected a much higher level of professionalism).

Delivery Delays and False Promises

I ordered a couch online for in home delivery. It was scheduled for Saturday delivery service. I got an email the day before telling me to expect it Saturday, 3-7pm. The day of the order delivery, I checked the app and around 1pm, the date changed to July 20th. I have not received any update on it through email or the app. I would not have known. So I called support. I spoke to a representative who informed me it was back ordered till then. But she could cancel and redo my order for it to be delivered tomorrow. But my original order the earliest it could be received was on July 20th despite ordering it prior and scheduled for delivery today. I then asked to cancel the order because I already removed my couch and didn’t want to give my credit card info to someone over the phone and redo my order. And was told she couldn’t and then she hung up on me. I would highly not recommend using their in home delivery service ever. What a scam.

Delivery problems and missing items

Ikea ordre No 16116946xx In the last 15 years, I have had no problem with deliveries from IKEA, but this time I experienced difficulties with IKEA’s new delivery company. As IKEA stated on their website that there would be few deliveries in Copenhagen area in June, we decided to wait to July to place our online order incl. a single bed, a shelf and some small things such as bed linen and a mattress cover. The delivery was scheduled to arrive at Friday July 3 in the pre-warned timeslot. I stayed at home from work to wait, and everything seemed to be fine and the driver was very close, until I suddenly got a message stating delivery failure (our address is not new and we have been living here the last 3 years without any other delivery problem). No one rang the door bell or called me. I called IKEA customer service (CS) and after waiting 35-40 min. on the phone to talk to someone in CS and then 10-15 min so they could talk to the delivery company/ the drive, I was told that the driver meant the address IKEA put in the logistics system was 1,5 km from where the driver was. That’s why they drove back and it was not possible to delivery. So we agreed that they would deliver again at July 7. On July 7 at the agreed timeslot, the driver from the delivery company called me because they could not finde my address. Based on my previous conversation with IKEA CS, I told them try to google my address, then they will find my correct position. They did, and then they easily found my address. When they arrived at my apartment, I discovered that the bed linen and mattress cover were missing. However, it was a stressful situation, so I did not have the opportunity to check everything against my order confirmation. I refused to sign the delivery receipt, but the delivery staff told me that if I did not sign, they would have to take all the furniture I had ordered back with them. Therefore, I had no choice but to sign. I then contacted IKEA Customer Service again, and I later discovered that some accessories for the shelf were also missing from the delivery. The IKEA Customer Service staffs were patient and helpful in arranging a partial refund and a new delivery of some of the missing accessories to the nearest parcel shop. The package I picked up today weighed 4 kg, and as a loyal customer, I feel that I have had to spend extra time and energy dealing with mistakes made by IKEA and their delivery company. This is not acceptable. The only positive feedback I can give in this case is that I spoke with three different Customer Service representatives over two different days, and all of them were professional, understanding of my situation, and did their best to help me. Thank you. That is why I have given this experience 2 stars

Absolutely shocking customer service…

Absolutely shocking customer service from @IKEAUK! We have been waiting OVER TWO MONTHS for our kitchen worktop (over 3m long). Our entire kitchen renovation has completely ground to a halt, and we are forced to live in a construction zone all because of your logistics failure! ​Every week we hear the same ridiculous excuses from your delivery partner: "the truck is broken" or "the van is too small for a 3m board". If you accept an order and take our money, it is YOUR responsibility to provide a vehicle that can actually deliver it! ​This is unacceptable. We want our worktop delivered immediately, a full refund on the delivery fee, and compensation for this ongoing nightmare. Sort this out!