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Image Magic Printing Sdn Bhd

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345 reviews

4.3345 reviews
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About Image Magic Printing Sdn Bhd

Data updated
Website
www.imagemagic.com.my
Category
Business Services
Location
Malaysia
Status
Unclaimed
Last 12 months
127 reviews
Replies to negative
100% (41/41)
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About this business

Our online printing services consists of product such as digital business card and offset business card. Digital Printing will consists of product such as short run flyers, booklets, letterhead, postcards, event ticket and sticker. Litho Offset Printing contain product like bulk brochure, long brochure, bulk flyers, bulk booklet, bulk posters, receipt book, envelopes, money packet and notepad. Signage will have product like poster, poster with foam board, image wrap wooden frame, short run banner, large format sticker, fabric banner, bunting, roll up bunting and pop up system.Rubber Stamp consists of AE Gel Stamp, Ready Made PreInk Stamp, Embossing Seal, Normal Pre Ink Stamp and Pre Ink Stamp refill. CD DVD will have CD/DVD Cover Print and Round CD/DVD Print.Promotion & Events will have fridge magnet, button badges, Easel Stand and Carton Boxes. Lastly For Business Essentials, the product will consists of training manual printing, proposal printing, color document print, black & white document print and membership card.

Written by the business, not verified by us.

Is Image Magic Printing Sdn Bhd legit?

Image Magic Printing Sdn Bhd (www.imagemagic.com.my) has a 4.3 out of 5 rating on OK.one, based on 345 user reviews collected here. It is listed under Business Services and its reputation is good. 82% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Quality, Product. Last updated 2026-10-25.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional print quality, noting that the final items are well-made, feature accurate colors, and arrive safely with solid packaging. People also appreciate the remarkable speed, mentioning that inquiries are answered promptly and orders are completed efficiently without any unexpected delays. A few other people also felt that the friendly staff is exceptionally accommodating when handling tight deadlines, sampling, and special custom requests. Consumers are genuinely satisfied with the attentive communication, sharing that the team ensures every project runs smoothly from initial design verification to final delivery.

Auto-generated from all reviews of this business. For reference only.

What people say

Very Responsive & Professional

It's a pleasure dealing with Image Magic. Jeffrey and team are very responsive and professional - They've helped us with some last minute jobs and some complex orders. Will use them again, and again.

Reply from Image Magic Printing Sdn Bhd2025-08-16

We appreciate your reviews and look forward to serving you again. This review will motivate us to provide even better services to all out customer. Thanks again

Brochures printed were fantastic

Brochures printed were fantastic! Colours vivid and very high end. Could not be happier. Very good price compared to others as well

Reply from Image Magic Printing Sdn Bhd2025-08-16

We appreciate your reviews and look forward to serving you again. This review will motivate us to provide even better services to all out customer. Thanks again

The service team are reliable and customer service centric

The service team are reliable and always meets our print requests and deadlines. We love working with them to fulfil our diverse print tasks since 2022

Reply from Image Magic Printing Sdn Bhd2025-08-12

We appreciate your reviews and look forward to serving you again. This review will motivate us to provide even better services to all out customer. Thanks again

Great customer service and response…

Great customer service and response time is fast! Quality of prints is excellent.

Reply from Image Magic Printing Sdn Bhd2025-08-12

We appreciate your reviews and look forward to serving you again. This review will motivate us to provide even better services to all out customer. Thanks again

Disappointing customer service

We checked the quantity per stack with your staff when placing the order, your staff told us it's 50 pcs per stack, so we didn't request separate packing. But when the brochures came to our warehouse, they were 150 pcs per stack! We needed to pay extra for the warehouse to unpack and repack for us before we distributed them to our retailers. So we checked back with your staff, your staff just said "after checking is 100/bundle" without an apology... And we asked for a solution again, your staff only said "Sorry about this, will take note for next order" — that's it. Didn't want to provide a solution for your mistake. It's quite disappointing.

Reply from Image Magic Printing Sdn Bhd2025-07-28

HI there, good morning. Thank you for your feedback. We truly value your business and the opportunity to clarify the recent issue regarding the packing of your brochures. Firstly, we sincerely regret the inconvenience caused when the brochures arrived in stacks of 100–150 pieces, and we understand this led to extra handling work at your warehouse. We would like to clarify that during our WhatsApp conversation prior to confirming the order, our team had communicated that separate packing would incur additional charges, and you confirmed that no separate packing was needed. Based on that, we proceeded with our standard bulk packing, which typically comes in larger stacks. However, we acknowledge that our staff mistakenly informed you that the packing would be in stacks of 50, which created a mismatch in expectations. That was an oversight on our part, and we sincerely apologize for the confusion it caused. While the packing method followed was in line with our standard bulk process, we understand that clearer communication about the actual stack quantity would have helped avoid the issue. We are reviewing our process to ensure more accurate details are provided moving forward. We appreciate your understanding and hope to continue supporting your business with better clarity and service in the future. If there’s anything we can do to assist with your next order or to make up for the experience, please let us know. Warm regards, Jeffrey Chan

Received in good conditions

Received in good conditions. Workmanship is up to expectation. Fast delivery. Highly recommended

Reply from Image Magic Printing Sdn Bhd2025-07-28

We appreciate your reviews and look forward to serving you again. This review will motivate us to provide even better services to all out customer. Thanks again

Excellent Customer Service

They went above and beyond for my printing needs. I will continue to use them when I need something printed in the area.

Reply from Image Magic Printing Sdn Bhd2025-07-22

We appreciate your reviews and look forward to serving you again. This review will motivate us to provide even better services to all out customer. Thanks again

A lot of miscommunication

I had quite a disappointing experience with this printing service. There were multiple miscommunications throughout the process, and unfortunately, my file was printed in the wrong size, which led to unnecessary costs on my side. I made sure to give clear instructions, but it seemed there was a language barrier, despite communicating in Malay, I still had to correct several misunderstandings in English. The only reason I'm giving 2 stars instead of 1 is because they did make the effort to post the printed file to my home, which I appreciate. However, overall, I expected better attention to detail and clearer communication from a professional printing service.

Reply from Image Magic Printing Sdn Bhd2025-07-18

Hi Athirah, Thank you for your honest feedback, and we're truly sorry for the miscommunication and the inconvenience caused, especially regarding the incorrect sizing of your print. We take full responsibility and understand how frustrating this must have been. Your comments highlight areas we must improve — especially in ensuring instructions are clearly understood and followed, regardless of the language used. Please rest assured that we are actively working on better training for our team and improving internal checks to prevent such errors from happening again. We're grateful you acknowledged our effort to deliver the printed file to your home, and we hope to regain your trust with better service in the future. If you're open to it, we'd appreciate the opportunity to make this right — please feel free to reach out to us directly. Best regards, The Image Magic Team

They were able to finish up my banner…

They were able to finish up my banner and have it delivered in within 2 days. They were really helpful as it was really urgent. Thank you for the great service!

Reply from Image Magic Printing Sdn Bhd2025-07-18

We appreciate your reviews and look forward to serving you again. This review will motivate us to provide even better services to all out customer. Thanks again

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