iMyFone offers easy-to-use tools for iPhone/iPad/iPod touch users to recover lost data, free up space, permanently erase data, selectively restore iTunes or iCloud backups, and transfer media files between your iOS devices and computer/iTunes.
Written by the business, not verified by us.iMyFone (www.imyfone.com) has a 4.6 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally fast, polite, and genuinely helpful when solving technical problems. People often mention that representatives respond quickly, showing remarkable professionalism and providing clear, reassuring guidance throughout the entire process. However, some people mentioned occasional issues regarding refunds, billing details, and delayed communication during off-hours. Some consumers experienced resistance when requesting full refunds or encountered automated responses when trying to reach support on weekends. These users felt that getting satisfactory resolutions for billing inquiries required more persistence than expected.
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I received excellent service and was able to resolve my problem quickly and efficiently... Thank you Sara and the Imyfone team.
Dear Customer, Thanks for leaving us such a wonderful review. We are thrilled that you love your experience with us. iMyFone Support Team
Dear Customer, Thanks for leaving us such a wonderful review. We are thrilled that you love your experience with us. iMyFone Support Team
Your customer service(Technical Support Specialist Mr/Ms Rene) was very good, quick and kind.
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
The Software dont worked! Support said its a device problem (Galaxy Tab 8) and offered me 30% refund, 2-3 mails later 70% refund - til i got my money back with paypal to 100%. And than the support clown offered me 100% refund - already know that i got my refund. LOL Very bad support. I explained all technically with text what i did and read the FAQ and their response. They didnt believed me and i should made a stupid video. I made it. And than they say just my device is damaged. FUNFACT: A other software i bought now from a DIFFERENT company, worked like a charme! So they couldnt fix it just. I DONT GOT AN APOLOGIZE OR SOMETHING LIKE THAT. NOTHING! FUNFACT 2: The supporter asked for a 5 star review! its customer review he said, and send me this link, which is clearly software review! But he get what he asked for but with right experience its only 1 star worth!
Dear Customer, We are sorry to hear that the program didn’t work for you. I apologize sincerely for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. We will try our best to provide you with a satisfactory solution. iMyFone Support Team
I've been a customer since 2024 and I've occasionally had some small issues with the iMyFone MirrorTo application which necessitated opening a support ticket. I am delighted to share - that not only was I assisted promptly, but the customer support team provided helpful answers and quick resolution. Today I was helped by Ivy and I am very happy with the outcome! Thank you for great service
Dear Customer, Thank you so much for your feedback! We will try our best to offer better support to our customers. We are always here to help if you have any issues. iMyFone Support Team
Maisie was very kind an understanding of my situation and helped me out with exactly what I needed.
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
I had a billing issue regarding an unexpected subscription charge, but I’m really impressed with how quickly and professionally it was handled. A special thanks to Aurora (Technical Support Specialist), who resolved my issue promptly and ensured that I received a full refund without any hassle. The communication was clear, polite, and very efficient throughout the process. Great customer support experience — much appreciated!
Dear Customer, Thank you so much for your feedback! We will try our best to offer better support to our customers. We are always here to help if you have any issues. iMyFone Support Team
Great commercial department, attentive and responsive ! Kiki made every effort to accommodate my request 1st relational class ! ^^
Dear Customer, Thanks for leaving us such a wonderful review. We are thrilled that you love your experience with us. iMyFone Support Team
Thank you to the technical support. Maisie helped me to solve my problem. I received a solution that satisfies me. The company has very nice and competent service technicians. I recommend
Dear Customer, Thank you so much for your feedback! We will try our best to offer better support to our customers. We are always here to help if you have any issues. iMyFone Support Team
I tried iMyFone MirrorTo (Lifetime Plan) during the 3-day free trial on Windows 11 with an iPhone 16 Pro Max. The software promised full control via PC mouse and keyboard in USB-Pro mode, but it failed completely for my use case, and support’s responses were evasive and unhelpful. The official user guide explicitly states under “Control iOS Device from PC via USB (Supports USB-Pro Mode)”: “After mirroring your iOS screen (USB-Pro mode), you can use your PC’s mouse and keyboard for touch control and text input on your iOS device.” It includes steps to enable “Mouse Control” and “Keyboard Input” in the sidebar after mirroring. However, support admitted that “the virtual keyboard only supports Android devices” and “It only supports Android devices,” contradicting their own guide. Keyboard inputs didn’t work at all on iOS, mouse clicks were extremely offset (clicks registered far from cursor position in both modes), and USB-Pro kept giving sign-in errors. The software was unusable for controlling my iPhone as advertised. This is clear false/misleading advertising—the guide doesn’t mention any iOS limitations for keyboard input (unlike Android, which has separate virtual keyboard setup steps). Their marketing and site emphasize “Seamless keyboard input” and control for both iOS and Android without disclaimers here. Customer service was abysmal: Initial replies were auto “non-working time” messages even on weekdays, weekend delays, and generic redirects to FAQs/robot chat. When I pointed out the guide contradiction, they dismissed it as “not a technical issue” (despite the mismatch), refused full refund per their policy (claiming it’s not “terminal technical problems”), and only offered partial refunds (first 30%, then 50%) while saying I could keep using it or contact my payment platform. This ignores that I’m still in the free trial period and the product doesn’t match advertised capabilities. Their refund policy allows full refunds for terminal issues with no solution, but they narrowly interpret it to exclude this case—even though the core advertised feature doesn’t work due to undisclosed iOS limits. Avoid iMyFone MirrorTo if you need reliable iOS control. The misleading guide led to a wasted purchase attempt, support is slow and unaccommodating, and they resist fair refunds. I’ll pursue a chargeback through my payment method since they won’t honor a full refund for non-functional advertised features during trial. Edit: 24/Mar/26 Still have not been contacted by the company like they said they would in there response to the review….
Dear Customer, We are sorry to hear that the program didn’t work for you. I apologize sincerely for this inconvenience. My colleague will contact you to check if we can provide you with a solution to fix this. We will try our best to provide you with a satisfactory solution. iMyFone Support Team
The agent, Rene, her reply was rapid and helpful. The problem has been solved thanks to her advice.
Dear Customer, Thank you so much for your feedback! We will try our best to offer better support to our customers. We are always here to help if you have any issues. iMyFone Support Team
Anjela انجلا
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. iMyFone Support Team
Dear Customer, Thanks for leaving us such a wonderful review. We are thrilled that you love your experience with us. iMyFone Support Team
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