iMyFone

Ali_GinoItaly · 1 review · Experienced 2026-08-06 · Posted 2026-08-10

"iMyFone ChatsBack for LINE"

I bought the iMyFone service "ChatsBack for Line" and tried it, the service worked like a charm! When i had some doubts about it, i contacted the customer support and could be helped nicely by one of the employess called "Rene" which was fantastic all the way through! Made the whole experience much more pleasant! :D

Beware

They offer a 100% refund if there are any issues they cannot resolve. The location changing software did not work. They could not resolve it. I requested a refund a couple of hours after purchase. They refused and told me to get a refund from my bank! WTF?!

Gyyoung KimSouth Korea · 1 review · Experienced 2026-08-08 · Posted 2026-08-09

Great customer support

Sara was very helpful and responsive in resolving my subscription issue. She understood my concerns and worked to find a reasonable solution. I appreciate her support and quick response.

Sara is good

John CurtisUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-06

Great Customer Service!!

Great Customer Service!! Rene, my Technical Support Specialist, was of great help to me when I ran into a roadblock with this software from iMyFone Technology Co., Ltd. .

Thanks to Sara for her great support

Thanks to Sara for her great support. I appreciate your help

Rene was very understanding of my…

Rene was very understanding of my issues and very helpful. Thank you Rene!

Hi there

Hi there, I have really got a quick and satisfying experience from your team person RENE regarding my request.

pranav bIndia · 1 review · Experienced 2026-08-02 · Posted 2026-08-02

prompt customer care experience

Customer care team is very prompt in resolving any technical issues. I have purchased the wrong set of features & they have even graciously adjusted that purchase and swapped it for the right product! Rene did a great job in resolving my complaint.

really helpful

Excellent customer service from Sakara

Excellent customer service from Sakara. My monthly subscription for iMyFone AnyTo SVI, was canceled promptly, and the team clearly confirmed that I would not be charged again while keeping my lifetime access active. The representative was professional, helpful, and responsive throughout the process. I’m very satisfied with the support I received and would gladly recommend iMyFone’s customer service.

Rene quickly and satisfactorily solved…

Rene quickly and satisfactorily solved my problem!!

Rene best support for customer

Excellent company with truly…

Excellent company with truly outstanding customer service. I had the pleasure of being assisted by Rene, and I couldn't have asked for a better support experience. From the very beginning, he handled everything professionally, quickly, and with genuine personal care. Instead of feeling like I was talking to an automated system, I felt that a real person was listening, understanding my concerns, and taking responsibility for finding the best possible solution. Rene's communication was prompt, friendly, and highly professional throughout the entire process. He made me feel valued as a customer and gave me complete confidence that my request was in good hands. Customer service like this has become rare these days. If every company had people like Rene, dealing with support would actually be a pleasure. Highly recommended! ⭐⭐⭐⭐⭐

Customer service

Customer service, Vera, went above and beyond with a problem I had. iMyFone Umate Pro

Serious WhatsApp Business data loss and inadequate invoicing

My experience was extremely disappointing. After several attempts to carry out the transfer with the software, I lost my entire WhatsApp Business history of more than 14 GB. This was a serious and very stressful problem for me, especially because it concerned business communication. The invoicing process was also unacceptable. No invoice was sent automatically after the purchase, and I could not find any invoice for download in the customer portal. I only received an invoice after contacting support. The first invoice I received was not suitable for proper accounting. It was not issued with the actual purchase date of June 21, 2026, did not include my full name or billing address, and did not properly state how the payment had been made. After I requested a correction, they sent another invoice. However, they only added the payment date and payment method. The document still did not include my full name or billing address, only my email address. It also still mixed currencies by showing “Tax 0 USD” while the total amount was stated in EUR. For an international software company located in Shenzhen, China, this raises serious compliance and transparency concerns. In my view, a company selling software internationally should be able to issue a proper invoice or receipt for a purchase without the customer having to chase support, and the document should contain the basic billing and payment details. In their final email, support informed me that further emails regarding the same request would be automatically filtered by their system and not replied to anymore. Overall, this was a very negative experience: serious data loss during the attempted WhatsApp Business transfer, no automatically available invoice, an inadequate accounting document even after correction, and support communication that did not resolve the issue professionally.

Could not collect my data back and went…

Could not collect my data back and went back on their 30 day back money guarantee, even the advanced version didn’t work and I had to purchase other data collection software to do the job.

Kiki

Kiki, your supports was highly appreciated for me! Thank you very much for your kind support!

Refund

Vera is helpful

Excellent service

Excellent service. Thank you Sara for your attention and support.