iMyFone offers easy-to-use tools for iPhone/iPad/iPod touch users to recover lost data, free up space, permanently erase data, selectively restore iTunes or iCloud backups, and transfer media files between your iOS devices and computer/iTunes.
Written by the business, not verified by us.
Is iMyFone legit?
iMyFone (www.imyfone.com) has a 4.6 out of 5 rating on OK.one, based on 194 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for being exceptionally fast, polite, and genuinely helpful when solving technical problems. People often mention that representatives respond quickly, showing remarkable professionalism and providing clear, reassuring guidance throughout the entire process.
However, some people mentioned occasional issues regarding refunds, billing details, and delayed communication during off-hours. Some consumers experienced resistance when requesting full refunds or encountered automated responses when trying to reach support on weekends. These users felt that getting satisfactory resolutions for billing inquiries required more persistence than expected.
Auto-generated from all reviews of this business. For reference only.
I had an issue with the software not working for my specific use case. While we couldn't solve the technical problem, Kiki was always polite, professional, and responsive throughout the whole process. She listened to my concerns, followed up on my case, and eventually arranged a full refund, which I really appreciate. Thank you, Kiki, for your excellent customer service!
Reply from iMyFone2026-07-28
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
R
Robin Gudefin · 1 review · Experienced 2026-07-21 ·
★★★★★
Good support service
Good support service. Thanks Kiki.
Reply from iMyFone2026-07-23
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
Y
Yiannis LungHong Kong SAR China · 1 review · Experienced 2026-05-18 ·
★★★★★
I purchased the D-Back Data Recovery…
I purchased the D-Back Data Recovery Kit.
Although it wasn’t able to fully recover the data I needed,
the customer service team provided me with thoughtful advice, for which I am very grateful.
I’ve used a translation programme to write this, so some of the sentences may sound a little unnatural.
Reply from iMyFone2026-07-23
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
L
Lise Tang · 1 review · Experienced 2026-07-18 ·
★★★★★
Thanks for help me
Reply from iMyFone2026-07-22
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
If only I had paid more attention to regular back-ups in the cloud I wouldn't need to use iMyFone :) When my iphone bent and went into recovery mode the other software recommended by chatGPT was not able to get it back. iMyFone managed - although it was too late for my device. Customer Service is fast and Kiki was particularly helpful. I wish you don't have to use iMyFone, but once your phone is in trouble - look no further.
Reply from iMyFone2026-07-21
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
The great advice by the technical support specialist "Hermosa-san"
According to the advice by the technical support specialist "Hermosa-san", I could make the airplay image quality UHD and I could confirm the function and performance of the great application “iMyFone MirrorTo” in my trial process.
Reply from iMyFone2026-07-16
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
F
Forest · 1 review · Experienced 2026-07-13 ·
★★★★★
I try MagicMic pro and it does not…
I try MagicMic pro and it does not really work fully on my device for some reason. I refund then read the policy, from my condition thought it can't be refund, but thanks for Rene, for helping me refund although it not full. Good customer service. Even reply me in weekend 👍
Reply from iMyFone2026-07-15
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
N
Nassar Ahmed · 2 reviews · Experienced 2026-07-12 ·
★★★★★
Thanks for all team specially Sara.
Thanks for all team specially Sara.
Really they are support .
🌹🌹
Reply from iMyFone2026-07-13
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
c
customer · 3 reviews · Experienced 2026-07-10 ·
★★★★★
I had a great experience with customer…
I had a great experience with customer support, especially thanks to Rene. From the beginning, he was very kind, patient, and understanding of my situation. He took the time to listen and genuinely tried to help me find the best solution.
I truly appreciate his professionalism and the effort he made to resolve my case. Thanks to Rene, the process was smooth and stress-free. Excellent customer service!
Reply from iMyFone2026-07-13
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
현
현킥의 게임세상 · 1 review · Experienced 2026-07-11 ·
★★★★★
Rene is very kind and good service
Reply from iMyFone2026-07-13
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
楊
楊文琳 · 1 review · Experienced 2026-06-20 ·
★★★★★
Switched My Plan Without Telling Me
My plan was changed in June 2026 without any warning.
I logged in to find that my old "unlimited" plan had been replaced with a new one they call an "upgrade." The word says upgrade, but it's actually a downgrade. The new plan caps me at 6,000 "diamonds" a month — their own in-app points. My old plan was
469.99,thenewoneis 399.99, but cheaper just means less. The cap is roughly a fraction of what I was actually using on the old unlimited tier.
There was no announcement, no email. I found out because I logged in and saw the change.
What bothers me most is the word "upgrade." I'm fine with them lowering the price — what I'm not fine with is them naming a downgrade "upgrade" and hoping customers don't notice. That's not marketing, that's misleading.
Support made it worse. After I complained, they admitted "there were adjustments," but nobody on the team ever directly answered why they call a downgrade an upgrade. Every reply was a soft redirect: "please evaluate the new plan," "see our other options." Not once did anyone address "you removed my old plan without telling me."
I won't be using this service again. I've kept copies of my subscription history, the pricing pages from the change date, and the full support thread. If they don't fix this, I'm filing complaints and posting full records.
Reply from iMyFone2026-07-13
Dear Customer,
I apologize sincerely for this inconvenience.
We could not find your email. Would you please tell me how did you contact us?
Would you please tell us your order ID or the email address that you used to make the purchase? Then we will check and help you solve this problem.
Thank you for your cooperation.
iMyFone Support Team
L
Luis Tolosa · 1 review · Experienced 2026-07-10 ·
★★★★★
Excellent service
Hi! Sara handled my request regarding an error that occurred during the purchase process and resolved it incredibly quickly, even though it was the weekend. I'm very grateful!
Reply from iMyFone2026-07-13
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
M
Michael Z · 1 review · Experienced 2026-07-10 ·
★★★★★
Quick courteous responses to technical…
Quick courteous responses to technical questions!
Reply from iMyFone2026-07-13
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
N
NATTHAPON · 1 review · Experienced 2026-07-07 ·
★★★★★
Thanks for your sopport
I deeply appreciate your quick response and support.
supporter name : IVY
Reply from iMyFone2026-07-08
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
B
Brian Pai · 1 review · Experienced 2026-07-07 ·
★★★★★
The services were great with June
The services were great with June. Help me solve most of my problem and questions.
Reply from iMyFone2026-07-08
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
M
Mike G · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Sara helped me with my issue
Sara helped me with my issue. Thank you.
Reply from iMyFone2026-07-08
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
J
Jenny L · 1 review · Experienced 2026-07-03 ·
★★★★★
iMyFone AnyTo
Rene helped me with a plan discrepancy with iMyFone AnyTo i appreciate the fast response and solution that was provided.
Reply from iMyFone2026-07-06
Dear Customer,
Thank you for sharing your experience with us.
We are always happy to assist you if you have any other inquiries in the future.
iMyFone Support Team
A
Ayath Shaik · 1 review · Experienced 2026-07-02 ·
★★★★★
Responded quickly and did exactly what…
Responded quickly and did exactly what I asked! Sara was very helpful. Thank you!
Reply from iMyFone2026-07-06
Dear Customer,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
iMyFone Support Team
Dear Customer,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
iMyFone Support Team
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