At Jeulia, jewelry is more than an accessory - it represents something much more profound. Through jewelry, we're endowed with the ability to not only personalize a look, but also evoke emotion and create memories. This is the very mentality of Jeulia; we create premium, artisanal jewelry that embodies both who you are and what you stand for.Custom Jewelry, Engagement Rings, Silver Rings.
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Is Jeulia Jewelry legit?
Jeulia Jewelry (www.jeulia.com) has a 4.5 out of 5 rating on OK.one, based on 172 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. 88% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Quality. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally user-friendly website, noting that browsing smoothly through the thousands of attractive options is an absolute pleasure. Consumers truly love the gorgeous designs, superb craftsmanship of the jewelry, and the fast, convenient checkout process that makes purchasing completely effortless.
Some reviewers were not happy with delivery delays, mentioning that their orders took excessively long to process and arrive in time for important occasions and special dates. A few other people also felt that certain items suffered from poor quality, reporting frustrating issues such as fading metal colors or incorrect sizing.
Auto-generated from all reviews of this business. For reference only.
Customer support only contacts me after I leave a negative review, even asks me to remove it before actually resolving the issue. They continue to promise to ship “as soon as possible” but can’t even provide a real shipping date.
At this point, I can no longer rely on this order for an important occasion. If my order cannot be shipped immediately, I would like to negotiate a cancellation with a full refund to my original payment method. 226€ is quite a lot of money for the service I’m getting.
Reply from Jeulia Jewelry2026-07-30
Dear Customer, we sincerely apologize for the shipping delay and the frustration it has caused, especially for such an important occasion. We completely understand your disappointment and have already processed a full refund of €226 to your original payment method. Please allow a few business days for the funds to appear in your account. We deeply regret that we could not meet your expectations this time.
Dear Customer Support,
I am very disappointed that I still have not received any response regarding my order. I specifically chose this order because it was advertised as being ready for shipment within 1–3 days, yet my order is still marked as “processing.”
In addition, I have only been receiving emails about customs charges. Whenever I reply to those emails, I receive no response at all. When placing my order, I also clearly indicated that I wanted to pay after receiving the necessary information.
I have contacted your customer service multiple times as well, but once again, I have received no reply. For an order worth nearly €300, I find this level of service completely unacceptable.
I expect a prompt and meaningful response, along with a clear solution to this issue.
If I do not receive a response within the next few days, I will have no choice but to initiate a chargeback through my credit card provider.
I look forward to your immediate response.
Reply from Jeulia Jewelry2026-07-30
Dear Customer, we sincerely apologize for the confusion and the delay in our communication. We completely understand your frustration regarding the processing time and the lack of response to your emails.
Please note that because you upgraded your stone to Moissanite, the custom production time required is 7–14 business days, which is why the order is still in the processing stage. Regarding the customs charges, since you opted not to purchase customs insurance, we can ship your order via standard shipping to avoid any additional fees or issues. We have already reached out to you via email to discuss this solution and ensure your order is handled smoothly. Please check your inbox so we can finalize the shipping arrangements for you as quickly as possible.
The websites format and layout is well made. The selection is good. The prices are good.
Only issue I have so far is during my check out I had to wait 24 hours for the site to let me type in my card info. It was very frustrating
The prices are affordable and shipping is reliable. They almost always throw promotion deals which is always a plus from a consumer perspective I would honestly refer this site to anyone.
Never received my £191 ring and fighting for refund please see emails . They want me to CLOSE COMPLAINT FIRST BLACKMAIL NOW.
The full refund for your order has been applied as you requested. It will be issued within 1-3 working days.
If you paid via PayPal Express, the refund would be returned to your account immediately once the refund is processed. On the other hand, if you paid with a credit card, it may take up to 30 days to return to your original payment account, depending on the bank. Please kindly check later.
If you have any other questions, please contact us again. Looking forward to doing business with you again in the near future. Thank you,
Aurora
Hi wendyb6969,
Thanks for your message.
Sorry. This complaint is affecting the refund process. Would you consider closing the complaint as soon as possible? Thank you for your cooperation.
If you have any other questions, please feel free to contact us again.
Thank you,
Bubble
ONLY REFUNDED AS I WENT TO MY BANK FOR CHARGEBACK AVOID THIS COMPANY. NOE IVE READ REVIEWS IM GLAD I DIDNT RECIEVE IT!!!! THERE STILL ASKING ME TO REMOVE REVIEWS FROM HERE TOO.
Reply from Jeulia Jewelry2026-07-30
Dear Customer, we sincerely apologize for the frustration you experienced. We want to clarify that the full refund has already been fully processed and completed on our end. Our previous offer to reship the ring was simply an additional option to help, and was never a condition for your refund. We are sorry we couldn't provide a better experience this time.
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