Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Written by the business, not verified by us.JJ's House (www.jjshouse.co.uk) has a 3.0 out of 5 rating on OK.one, based on 474 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 68% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward. However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Auto-generated from all reviews of this business. For reference only.I would of considered ordering from this company until I had a terrible experience over a simple sample material order. Total nightmare, they wouldn’t take the samples back, nor offer a refund which is a disgrace, they only offered 40% in a voucher to use against a purchase. No way was I doing that, cannot imagine the hassle you would get if the dress was wrong. NEVER NEVER going to use again, poor and terrible customer service.
Stay away I made an order in october. I never receive it. After 20 reminders to inform Them that I want my money back - they first in November accept the order never was send or received. Now they dont want to send my money back. So stay away
My partner's mother ordered my day shoes from here. When they arrived, it was the wrong pair. We had quite a journey to return them and get a replacement sent out. Now the replacement has arrived - it's the exact same pair they sent out the first time. Now waiting to see how difficult this return journey will be & I'm cancelling the order to go somewhere else. Thankfully my wedding isn't anytime soon. Don't waste your time, from the looks of other reviews it seems like it's rare that an order does go right.
I am only writing in hope it will stop others making the same mistake. I ordered a pair of shoes in the sale and based on the original price thought they were good value. Wrong. They were not worth the sale price let alone the original £101. They arrived and were faulty so I contacted them for a refund. At first I was offered a 50% voucher to be used on their website and I could keep the shoes or a 40% refund. I replied stating the shoes were useless as they were faulty and I was entitled to a full refund. Their next offer was a refund but the original shipping would be deducted. Again I replied that I was entitled to a full refund and they were responsible for the original shipping and cost of return. This went on for many weeks and eventually they agreed to a full refund but I had to return at my expense. I was advised by consumer protection that I could take them to a small claims court but it would take a long time. To be honest I just wanted it over with so returned with signed for delivery. I did receive a refund but less the shipping. Their excuse was they have to pay the shipping company. As I explained to them it was not mine or the shipping company's responsibility if they had provided faulty goods. I did eventually get the balance. I also provided a review expressing my concerns. Guess what, it wasn't posted!
If I could rate minus or zero out of 10 I would. 6 bridesmaid dresses were ordered for ladies over 3 different continents and using JJshouse measurements we ordered dresses that were £100 each when they arrived (after 7day returns policy) we couldn’t exchange any because they wouldn’t fit. After emails back and forth offering me 20% off another dress of choice, they wouldn’t accept any returns at all because it was beyond their return policy date. Now when JJs send the dresses, they don’t even arrive a week after you order. When they do they’re cheap and poor quality. They’re 100% polyester and look like they’re made in Thailand by a child. They don’t look like the pictures and if you were to get dresses for an event I wouldn’t ever recommend JJshouse. No one should waste their money.
I ordered samples for bridesmaid dresses which never came. The company told me I should chase this up with the post office myself. No tracking details were provided. No refund was ever given. I would never trust them to deliver an important product when they cannot even send out colour swatches. I now click unsubscribe on every email I receive from them and yet continue to receive them.
Wish i had read these reviews first. Absolutely conned.
I’ve recieved my order in time. The fitting is almost ok. The two dresses could have been 1 cm longer in the upper half, but that’s manageble. But I am very dissapointed with the colour of one of the dresses and the two of the shawls. I chose the colour silver, but the colour does not at all look like silver nor does the it resembles the colour shown in the pictures. It occures more ordinary grey.
I order some dancing shoes they came but the size was written incorrectly online. I was offered a 50% voucher, I accepted it and order the shoes again paying for the post. The shoes never came because they wrote the address wrong on the package and they asked me to claim the money from Royal Mail. They were answering offering me 50% discount and i got the money back after long conversations. I would not recomended it. Service is unprofessional and bad.
Do not be tempted by this company, the good reviews are probably fake! Customer service is set up to avoid returns. Delivery costs are ridiculously high presumably to subsidise what looks like a great price initially. You will regret it!
I ordered 2 pairs of shoes to the value of £127. I read the returns policy before ordering and paid via PayPal for extra safety. I have contacted Jjshouse over 20 times if not more. I was offered vouchers and money off next order, but I would never order from here again the shoes looked nothing like the picture and mean a million miles different, cheap cardboard looking pink shoes not the rose gold strappy shoes I ordered. This was back in June. I have the returns receipt and they just keep sending me the same messages over and over again. I have a dispute open with PayPal and because this has gone over 60 days it’s now closed. PLEASE TAKE MY ADVICE FROM SOMEONE WHO DOES NOT LEAVE BAD REVIEWS AVOID THIS COMPANY. Sam. Yorkshire
Please dont waste your time or money ordering from this website, yes the website looks good and the pictures are nice, but the products are of cheap materials, poor build quality , and the sizes are way out , and if you need to send anything back its really difficult and they will do their best to keep your money . please save yourself the hassle/ time / money that i am going though ...... avoid this website
I bought 3 custom size bridesmaid outfits and all of them needed altering around the bust. Besides that sizes were good and dresses were beautiful. My not perfect rating is mainly for my wedding shoes. "Worry free returns" is their line but not necessarily something they live by. I ordered my shoes according to their size guide and when they turned up they were too small. I then ordered the next size up but to return the small shoes was a huge battle. They asked for photos, immediate responses and when EVENTUALLY they agreed to give me a full refund (after giving me some half-hearted offers and several days of going back and forth) they advised tracked delivery which cost me £8. I have now received a full refund but really don't think it should have been that difficult!
Mis-leading site information about 24hr cancellation yet for them to respond to your cancellation email takes about 48hr. Then they respond with “sorry your order has been processed and sent out and we can’t cancel”. If you are ridiculous like that don’t have mis-leading info on your site, better yet hire enough people so that you can handle queries in time. Not only that, they also have a dodgy number on site which states the office is closed, which seems to be closed 24hr a day! Would recommend people to stay clear of this site!
I’m a UK size 5 shoe and went to JJsHouse to buy my wedding shoes, their size guide prompted me to buy a size 36 as this apparently correlated with their size 5’s. I was dubious as I know size 5s are usually a 38, but went ahead. The shoes arrived and were absolutely beautiful, BUT TINY!!! Postage cost around £20 (not exact) which I though was ridiculous but didn’t mind for my wedding shoes. I reached out to them for a refund which they accepted, but strangely wanted a picture proving that the shoes were too small. So I had to send them a picture of my foot not fitting in the shoe! Anyway, they’re not free returns so paid 1st class to send back as you only get 7 days. This was around £3. They then said they’ll send me a coupon code to rebuy my shoes (not used this yet), so I’m now awaiting for my code. However this only covers the cost of the shoe, so I have to pay another £20 for my new shoes to be delivered! As well as now needing to measure my foot as their size guide is farrrr off!! All in all, the shoes were £51, but in the end I’ll of had to pay around £43 in postage! Beautiful products but just not worth it for the hassle! Can’t fault customer service at all, they were extremely helpful, lovely and polite! Just found the photo situation odd! Again, their products are beautiful and the shoes are great quality, but I don’t think I’d order from here again!
I have to say I was pleasantly surprised after reading many negative reviews. Bought several dresses for my bridesmaids, ended up having to return 3 due to sizing issues. Completed the online form within 7 days of receipt and was offered the following: Exchange Keep original dress and get 40% refund Return dress to them for a full refund Was very worried they wouldn’t send the refund, but had it back within a week. Had to pay return postage and didn’t get the original postage refunded, hence 4 stars, but got the vast majority of my money back. Service was very professional and they responded to my return request within 24 hours. Definitely worth bearing in mind the risks before ordering, but genuinely not bad service! Good to remember most people only write reviews when they have had a very good or very bad experience, so here’s a review from someone in the middle...
The dress we ordered arrived and we are happy with it. It is beautiful. Thank you jjhouse! Very nice customer service.
I ordered a dress and the description said it would take "12 to 15 days to tailor as ALL dresses were made to order" and shipped from China . BUT the dress was shipped in just 24 HOURS after the order date!...AND the dress was dispatched from the UK ( not China!) and delivered in just 4 days by the UK Post Office!. I have since discovered that JJ's House sell cheaper sample dresses from the UK which are advertised as such. However I did NOT order a sample dress but even though JJ's House deny it I honestly believe I have received a ready made sample dress from the UK which usually sell for a lot cheaper than I paid for a "made to order" dress. Even though this dress was sent from the UK I still had to pay the full £21 postage which is ridiculous! .Trying to get a straight answer from JJ' House customer sevice is impossible!
I ordered a Tulle Kentucky Derby large Tea Party hat 89176 which arrived within the timeline at a cost of 19 euros. I was delighted and so looking forward to seeing my purchase. I picked up my hat at work to find it packaged in what I could only call a shoe box. The hat is completely out of shape. What were they thinking you cannot fold a large brim hat and expect it to pop out without being totally out of shape. I am absolutely disgusted. I put it on my head and it looked hideous completely out of shape.I would suggest instead of giving half price on your hats that you put some money into your packaging. I am not looking for a refund as I have already seen how you treat people in regard to this. I am going to complain to the FTC and trading standards service. This company should be investigated fully as they are definitely not complying to retail and on-line obligations to their customers. I did read a number of the reviews and should have taken them as truth. How can a company like this get away with what they are doing.
Ordered my daughters prom dress from here, not realising they're based in China. Then I began reading reviews online and started to worry. Her dress arrived today, just under 2 weeks after I ordered it which is pretty good. The dress itself is stunning, just like the picture. Good quality too. My only complaint would be communication. The first and only email I received was the confirmation email which stated I would receive an email when my purchase was dispatched. Other than that, very pleased with the dress and service.
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