Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 2,000 different types of dresses in regular, petite, and plus sizes, we’ve got you wrapped up in silhouettes and styles to make you feel beautiful and make your big moments lasting memories. We offer various services to make your dress search easy: Color & Fabric Swatch for a small fee, Try-Before-You-Buy service, Custom Size option and Global Shipping services. In addition, JJ's House has been selected as the winner of 2021, 2024 and 2025 The Knot Best of Weddings, 2022, 2023, 2024 and 2025 Wedding Wire Couples' Choice Awards !
Written by the business, not verified by us.JJ's House (www.jjshouse.co.uk) has a 3.0 out of 5 rating on OK.one, based on 474 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 68% of negative reviews; 67 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers had a great experience with this company. Customers frequently share that the ordered products feature stunning quality, beautiful details, and gorgeous materials that make special events truly memorable. People also widely appreciate the reliable delivery service, noting that packages arrive safely on time and the overall online ordering process remains completely straightforward. However, some people mentioned that items occasionally arrived heavily wrinkled because they were tightly packed into very small boxes for shipping. A few other consumers also felt that certain garments suffered from unexpected quality flaws, unwanted material snags, or noticeable sizing inconsistencies upon final arrival.
Auto-generated from all reviews of this business. For reference only.Superb service provided by JJ's House. Dress was custom fit purchase and it is spot on. Delivery tracking again was very accurate and all in all a great service. I will happily use them again
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Ordered a dress for my wife. Quality was good but not her taste so we returned item. I understand a charge for 'trying on' expensive items like wedding dress is fair but this was a £44 dress. So initial charge for dress and delivery was £51 and I received a refund of £34. DISGUSTING rip off of new customer. Obviously we won't be shopping with you again.
Dear customer, In alignment with our return policy, we'd like to clarify that shipping fees are non-refundable as they are remitted to a third-party shipping company. Our commitment to reducing environmental waste drives us to create made-to-order products. To maintain affordable prices, restocking fees are applied. For a comprehensive understanding of our return policy, kindly refer to the details provided here: https://www.jjshouse.com/help/returns-refund?country=GB¤cy=GBP For customers who are seeking assurance in sizing and colour, our Try-Before-Buy service offers a convenient solution. https://www.jjshouse.com/all/try-on-dress?country=GB¤cy=GBP We genuinely appreciate your time and understanding.
i mean it when i say fab quality the dress came early and it was absolutely stunning
We're thrilled you loved the dress's fabulous quality and early arrival. Thank you for your kind words!
My dress was absolutely gorgeous, perfect fit and such good quality
We're delighted you found the dress gorgeous, perfectly fitting, and of excellent quality. Thank you for your positive feedback!
Shocking and disgraceful JJ's House I purchased a dress size 14 which actually fitted a friend who is a size 10. I returned this and was refunded. I had a wedding dress seamstress measure me and gave the size on their chat, they told me to order a size 20 which I questioned at the time and was told I was between sizes, by JJ's house as the measurements I gave suited that size, , I was told they had a solution as I purchased 4 dresses. which are waiting for me to return, I did read the policy and was not told the normal rules apply as he said he found a solution for me. at no time did he say I couldn't return them, these dresses swamped me. I emailed again and was told they were non returnable. I am absolutely disgusted as I cannot get past them saying to me "read the terms and conditions" so them saying they would help me was rubbish, come on JJ's you need to do the decent thing and refund my money. Kind regards. Sheila
Update: Thanks for your review here. Unfortunately, we failed to identify your order information. Contacting our customer service team timely is highly appreciated if our customers have any problems regarding their orders or services. Please kindly contact us here: https://www.jjshouse.com/help-center#contactUs Never hesitate to reach out. -------- Dear customer In hopes we can get further in touch, we've reached out to you via Trustpilot's system to request your order information. Thanks for your time.
Ordered 2 bridesmaid dresses, same dresses, just different sizes. Was so excited when they arrived only to be disappointed as the top part of the dresses lace material are different shades. The actual skirt colours are 100% matching. I completed a "ticket " straight away, hopefully I hear back soon and am able to get this resolved ASAP
Dear Lucy, We appreciate your feedback. We're pleased our customer service resolved your issues and will keep addressing the color difference matter. If you have further inquiries, please feel free to communicate with them. Thank you for your understanding.
These clips are awesome, can't wait to wear them to a wedding soon.
We're thrilled you love the clips! They'll be perfect for the wedding. Enjoy wearing them!
The delivery service was excellent and the actual outfit is gorgeous! Fabulous quality fabric, and so well finished. I highly recommend JJs House and I wouldn't hesitate to use them again.
Thank you for your glowing review! We're thrilled to hear about your positive experience with our delivery service and gorgeous outfit. Our commitment to quality and craftsmanship is unwavering. We appreciate your recommendation and look forward to serving you again!
Everything I have purchased from jjs this past few months I have been delighted with from the wedding dress bridesmaid dress both mother of bride outfit and grandmother outfit all perfect. I recommend jjs to anyone who wants something special.
We're delighted to have provided you with perfect outfits for multiple special occasions. Thank you for your recommendation!
I am thrilled with my dress I bought from JJs . The fit is perfect ,excellent quality and delivered right on time . I will definitely shop here again.
Delighted to hear your positive experience! Thank you for sharing.
Quality is fantastic. My daughters dresses were beautiful
We're thrilled your daughters' dresses were beautiful and high-quality!
It was beautiful, my dress is amazing
We're thrilled you loved your dress! Thank you for sharing.
Excellent product, well made and good quality. The size was perfect. It is really useful to be able to order swatches as you can't really tell a true colour online, so if you want a piece to coordinate with something I'd really recommend doing that. I will definitely use them again and would not hesitate to recommend them.
We're delighted you found our product excellent and well-made. Ordering swatches for color accuracy is a great tip. Thank you for the recommendation!
Good website. Good delivery service. Beautiful dress. True to size and exactly as it looked on line.
We're thrilled you had a great experience with us! Thank you!
Thank you for your feedback! We appreciate your positive review.
I ordered 5 dresses for my bridesmaids on 24 January 2024. The dresses were estimated to arrive on 14 February 2024. I received 2 dresses in 05 March 2024 and the other 2 dresses have been stuck at Heathrow since 27 February 2024. I have had several email conversations back and forth with JJs House and still no resolution. I think it is unacceptable to have to wait over 5 weeks for ready made dresses. There is no details on how to make a formal complaint and the customer service team have failed to answer my questions via email. I paid £31 for delivery, including a £1.99 shipping protection charge. I am extremely unhappy and stressed as I am not sure my bridesmaid dresses will arrive in time for any necessary alterations and may have to buy alternative dresses without any refund from JJs House. I have asked customer services ro raise a formal complaint and I am extremely disappointed I have had to do so, as I had heard great things about the company. The quality of the 2 dresses I have received is great, it’s just such a shame about the delivery and service side. Update 07.03.24 I have now received an email from JJs House asking me (as the receiver) to contact my local post office as “they have been unable to deliver for unknown reasons”. I contacted both Royal Mail and my local post office. My local post office advised it has not been received in the Isle of Man and to refer back to the sender. Royal Mail - I waited over 40 minutes on the phone to speak with a lovely girl who was very helpful. Royal Mail explained that because JJs House used a non tracked service for the postage from Germany to the UK (no idea why the parcel went to Germany) they will not be able to confirm if the item is lost. The German Postal Servuces/ JJs House/ DHL used a postal service which is not available in the UK and therefore the item is not traceable through a tracked post. The item has been sent under a signed for service but no one knows where the item is. It was last seen on 27 Feb in London Heathrow LC. Royal Mail, advised that normally they would class something as lost 12 days after expected arrival. Well I am well over 12 days now (13th Feb was the expected arrival date). I am so distraught, I now have to purchase alternative dresses and this is caused me extreme amounts of stress at a time when I should be the happiest. This whole process is making me physically sick and I need this to be resolved. JJs House should be the ones contacting the couriers not me as the recipient and their customer. A refund needs to be issued as I need to purchase alternative dresses now.
Update: The second parcel was successfully delivered and we also have issued the refund. May I know if you have received them? -------- Thanks for your review. We are sorry for the inconvenience but there is no expedited shipping method from our warehouse to your destination in Isle of Man. Therefore, it may take some time for an international parcel to reach you. We really appreciate your understanding here. The parcel was split into two because of the weight limit and we are happy to see that one has been delivered. The other parcel has reached your local post office. The related information was sent to your email box. Hope you will get the parcel soon. Please feel free to contact our team if you need any further help.
I was a bit sceptical as the what I was purchasing as I have never bought from JJs house before but what I received exceeded expectations. The dresses are amazing quality and look fantastic on my little flower girls.
Thank you for your kind review. We are glad to hear your recognition of our store. Your affirmation is our greatest encouragement. We also appreciate your honest feedback about your experience. Hope to serve you again very soon. Have a nice day~
The dress was very high quality and the size was correct. Fast service would use again
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
The wait was long but dress actually arrived earlier than the original expected date. Dress is beautiful correct colour and fits perfectly
Thanks for your review. Yes, we made to orders so the tailoring time need to be considered. As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
Ordered my daughters prom dress from here as found the same dress in a local shop and looked lovely but was expensive, I saved a fortune ordering from JJ's House and it arrived early and fits perfect and have also recommended this company to daughters friends
As a professional online shop, we always spare no effort to satisfy our customers. Support from customers like you helps our business grow and evolve. Thanks so much for your order. We look forward to your continuous support.
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