We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.
Written by the business, not verified by us.
Is KESPIRE legit?
KESPIRE (www.kespire.com) has a 1.8 out of 5 rating on OK.one, based on 250 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 55% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-10-24.
I don’t recommend this company at all. I ordered a custom statue that was supposed to feature my husband’s face, but what I received looked like a completely different person! When I tried to return it, I had to pay £14 for shipping, and the company refused to take responsibility. Their excuse was that the products are “AI-generated.” I had to open a dispute through PayPal just to get my money back.
Save yourself the stress — stay away from this company if you don’t want a headache!
Reply from KESPIRE2025-10-29
Dear Customer,
We have always operated with integrity, responding to customer inquiries with a customer-oriented attitude and providing every customer with a satisfactory experience.
We welcome the supervision of our customers and consumers. If you are not satisfied with the product you received, or if there are any damages or issues, please contact us again via our customer service email: [email protected]
. We will handle the matter properly for you — please place your trust in us once more.
We look forward to your reply.
NEKUPOVAT. Je to prepojene s ISWAN dodávateľ ten istý . Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, China
Oberu Vas o peniaze a nic nedostanete . A maju este jednu podobnu stranku
Reply from KESPIRE2025-10-29
Dear Customer,
We have always operated with integrity, responding to customer inquiries with a customer-oriented attitude and providing every customer with a satisfactory experience.
We welcome the supervision of our customers and consumers. If you are not satisfied with the product you received, or if there are any damages or issues, please contact us again via our customer service email: [email protected]
. We will handle the matter properly for you — please place your trust in us once more.
We look forward to your reply.
Ordered an item for hubby for our wedding anniversary and 2 weeks down the line nothing has arrived no shipping notification . Requested a refund 🥹
Reply from KESPIRE2025-10-29
Dear Customer,
We always act with integrity, respond to customer inquiries with the utmost care, and strive to provide every customer with a satisfactory experience. We monitor logistics in real time and sincerely apologize for any inconvenience caused by delayed delivery due to unforeseen factors.
If you are not satisfied or have any questions, please contact our customer service again via email at [email protected]
. We will take care of your concern. Please place your trust in us once more — we look forward to hearing from you.
Not a honest company save yourself the money and time
Please do not order from this company. They are over seas and I paid in plenty of time to get my order here however it was not shipped, in fact they didn’t find it until I asked for a refund! Then they stated they could not refund my money because the item had already shipped and the shipping information came a day later. Save yourself some time and money and order from someone else!
Reply from KESPIRE2025-10-29
Dear Customer,
We always act with integrity, respond to customer inquiries with the utmost care, and strive to provide every customer with a satisfactory experience. We monitor logistics in real time and sincerely apologize for any inconvenience caused by delayed delivery due to unforeseen factors.
If you are not satisfied or have any questions, please contact our customer service again via email at [email protected]
. We will take care of your concern. Please place your trust in us once more — we look forward to hearing from you.
This website is a scam, they promote products with images and headings such as 3d figurines and then provide you a 2d ai image cut out of wood. They have no interest in doing the right thing, they are misrepresenting their products and falsely advertising to take your money. Do not waste your money or time.
Reply from KESPIRE2025-10-29
Dear Customer,
We have always operated with integrity, responding to customer inquiries with a customer-oriented attitude and providing every customer with a satisfactory experience.
We welcome the supervision of our customers and consumers. If you are not satisfied with the product you received, or if there are any damages or issues, please contact us again via our customer service email: [email protected]
. We will handle the matter properly for you — please place your trust in us once more.
We look forward to your reply.
We ordered a personalised record from Kispire. The product received for £40.00 is a sheet of 6mm plywood wood with paper /plastic adhered. Poir font typic, suspended by a cheaper string. We started a complaint and were unable to obtain a refund. Poor customer care and even worse product!
Reply from KESPIRE2025-06-30
Dear customer, we are sorry to hear that the quality did not meet your expectations.
Please kindly send us a photo of the issue at your earliest convenience—we’d love to make it right, whether that’s by offering a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.please feel free to contact us!
I am disappointed in the quality of the materials and workmanship. The lettering looks like it was stamped out by a machine, which of course it was, but it just doesn't look that good. And I don't know what material they use to make it but I question whether it will withstand rain and sun without splitting and cracking.
Reply from KESPIRE2025-06-06
Dear customers,
We always operate with integrity, respond to customer inquiries with a customer-first attitude, and provide every customer with a satisfactory experience. Regarding the slow logistics problem, we track the logistics in real time, and apologize for the inconvenience caused to you by the slow delivery due to some uncertain factors. If you are not satisfied with the product you received, there is any damage or problem, please contact us again through our customer service email: [email protected]. We will handle it properly for you, please trust us again. We are waiting for your reply
I am happy with my hanging letterbox sign. It was so affordable compared to everywhere else and it’s made well. I will seal it just to make sure, but for the price this is great. It looks like it was made with a CNC machine from several layers of wood. I would recommend Kespire for this product.
Reply from KESPIRE2025-06-04
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future.
Took very long to be delivered even though I spent $34 on priority shipping so I basically payed them an extra $34 for absolutely no reason. When the product came I was sad to see that it did not look anything like what was advertised. The quality is very bad considering the price and overall just expected better considering I spent extra on shipping and they said they needed more time to make the product for me, obviously the time they took didn’t go into the quality of the product. Don’t buy from this website you can get better quality and better prices somewhere else, somewhere you won’t have to wait a month for below average products.
Reply from KESPIRE2025-03-14
Dear customers,
We always operate with integrity, respond to customer inquiries with a customer-first attitude, and provide every customer with a satisfactory experience. Regarding the slow logistics problem, we track the logistics in real time, and apologize for the inconvenience caused to you by the slow delivery due to some uncertain factors. If you are not satisfied with the product you received, there is any damage or problem, please contact us again through our customer service email: [email protected]. We will handle it properly for you, please trust us again. We are waiting for your reply
Do not use Tespire! It is either a scam or a joke of a company! I ordered a special image of a downloaded photo for my wife for Valentine’s Day. They never sent a proof of my picture to approve and did not respond to my emails. Their customer service is non-existent. Not only did the gift not arrive on time (I ordered it well in advance), but my wife and I both appeared unmistakably Asian. I am of Russian descent and my wife is from New Orleans. I strongly recommend avoiding Tespire!
Reply from KESPIRE2025-02-25
Dear customers,
We always work with integrity, respond to customer inquiries with a customer-oriented attitude, and provide every customer with a satisfactory experience. Due to the time difference, the response is slow and we will take care of it as soon as possible. We accept supervision from clients and consumers. If you are not satisfied with the products you received, there is any damage or problem, please contact us again via our customer service email: [email protected]. We will take care of it properly for you, please trust us again. We await your response
The wooded Pixar photo was a Christmas gift for my wife. The gift was delivered but didn't look like the photo I sent uploaded. I've asked for a new one and explained in an email why it didn't look like my family. The email was sent during the Chinese New Year holiday and I gave them some time to respond after the holiday, but still nothing. Unhappy results and unhappy customer service.
Reply from KESPIRE2025-02-20
Dear customers,
We always work with integrity, respond to customer inquiries with a customer-oriented attitude, and provide every customer with a satisfactory experience. Due to the time difference, the response is slow and we will take care of it as soon as possible. We accept supervision from clients and consumers. If you are not satisfied with the products you received, there is any damage or problem, please contact us again via our customer service email: [email protected]. We will take care of it properly for you, please trust us again. We await your response
Total scam retailer. Should have realized they weren't legit when they had so many misspellings on the website. Ordered gifts for our team at work for Christmas. It is now January 21 and still don't have them. Every week I would email and ask for an update and all I would get is a "thanks for your patience". Don't buy from this website. I'm now at the point where I'll be opening up a fraud case with my credit card company.
Reply from KESPIRE2025-01-22
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=1ZY470R50305280999
If you have any needs, please let us know. Please contact us again through our customer service email: [email protected]. We will handle it properly for you. Please trust us again and look forward to your reply.
THIS IS THE WORSE COMPANY EVER! I just bought a product (the wooden one) from them and after I PAID they did not ask for the address/email or any other information! I just lost my money, let’s see if at least they can reply to my email.
Reply from KESPIRE2025-01-16
Dear customers,
We have always been honest and sincere, answering customer questions with a customer-first attitude, and providing a satisfactory experience for every customer. Due to the time difference, the response is slow, and we will deal with it as soon as possible. We accept the supervision of customers and consumers. If you need to change the address, please send us the order number, the correct address and the contact number through our customer service email: [email protected]. We will handle it properly for you, please trust us again. Looking forward to your reply
Horrible online retailer. They sell defective products and offer Pennie’s on the dollar refunds, despite printing this: We Promise:
If you receive this item defective or damaged, we will give
you a refund or reproduce the item for free, and will give
the gift as compensation. DO NOT DO BUSINESS WITH THIS ONLINE RETAILER!!
Reply from KESPIRE2025-01-14
Dear customers,
we have always worked with integrity, answered customer questions with a customer-oriented attitude, and provided each customer with a satisfactory experience. Due to the time difference, the response is slow and we will deal with it as soon as possible. We accept the supervision of customers and consumers. If you are not satisfied with the goods received, there are any damages or problems, please contact us again via our customer service email: [email protected]. We will handle it properly for you, please trust us again. We look forward to your reply
order saying we would receive 12/27/24 . well today is the 3rd of January .. cant even track the package .. look like it coming from China . Not happy!
Reply from KESPIRE2025-01-04
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :
https://track.4px.com/?#/result/0/4PX3001557665442CN
our customer service email: [email protected]. We will handle it properly for you, please trust us again. We look forward to your reply
Purchased a personalized snow globe with lights as a Christmas gift. It arrived defective, with one string of lights not working. After contacting the seller, they asked for a video, which I sent, clearing showing the product was defective. Since they claim they cannot identify the defect, a 50% refund is their best offer, despite advertising “ We Promise:
If you receive this item defective or damaged, we will give you a refund or reproduce the item for free, and will give the gift as compensation.”. That is not true. They admitted the product was of poor quality, but will not issue a full refund. DO NOT BUY FROM THEM. Dishonest and shameful.
Reply from KESPIRE2025-01-03
Dear customers,
we have always worked with integrity, answered customer questions with a customer-oriented attitude, and provided each customer with a satisfactory experience. Due to the time difference, the response is slow and we will deal with it as soon as possible. We accept the supervision of customers and consumers. If you are not satisfied with the goods received, there are any damages or problems, please contact us again via our customer service email: [email protected]. We will handle it properly for you, please trust us again. We look forward to your reply
The plastic iron on image of my 'dog' is beyond poor quality, just a black scrunched up blob, no detail of my dog, also there are no paw logos on the sleeves. also the colours are not what I ordered. This does not represent the images on their website.
I have sent Kespire's customer services details and photos of my sweatshirt and asked for a full and immediate refund.
Reply from KESPIRE2024-12-31
Dear customers, we have always worked with integrity, answered customer questions with a customer-oriented attitude, and provided each customer with a satisfactory experience. Due to the time difference, the response is slow and we will deal with it as soon as possible. We accept the supervision of customers and consumers. If you are not satisfied with the goods received, there are any damages or problems, please contact us again via our customer service email: [email protected]. We will handle it properly for you, please trust us again. We look forward to your reply
Thank you for taking the time to give us your positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Ordered a personalized snow globe that had two strings of lights, at a cost of $49.99, which included shipping. One string of lights did not work. After sending a video of the defective products, multiple emails trying to get a refund, I was offered a 30% refund and this admission: “We are deeply sorry for the poor quality. This product you bought is too popular.
Maybe there is a problem in the production process. We have contacted the manufacturer and told them to improve it as soon as possible. As an honest seller, we are unwilling to let our valued customers suffer any losses.” Do not buy from this place, as they sell defective products and do not value their customers.
Reply from KESPIRE2024-12-27
Dear Customers
We have always operated with integrity, answered customer questions with a customer-first attitude, and provided every customer with a satisfactory experience. Due to the time difference, the response is slow, and we will deal with it as soon as possible. We accept supervision from customers and consumers. If you are not satisfied with the goods you received, there are damages or problems, please contact us again through our customer service email: [email protected].
We will handle it properly for you, please trust us again.
Looking forward to your reply
Scam big time. You pay and they don’t send you the items. Never answer the email when I tried to contact them so I had to dispute it with my bank. I emailed them twice. No one contacted me.
Reply from KESPIRE2024-12-27
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
[email protected].
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