KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
Written by the business, not verified by us.
Is KeyMe Locksmiths legit?
KeyMe Locksmiths (www.key.me) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 28% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the prompt arrival of skilled technicians who handle vehicle lockouts efficiently and provide clear explanations. Many people note that the service providers are consistently friendly, knowledgeable, and ready to answer any questions.
Some reviewers were not happy with the expensive pricing and high fees associated with getting locked out. Others experienced frustrating delays, extended wait times, and difficulties getting a response when contacting support lines. Additionally, a few consumers mentioned persistent problems with the quality or functionality of replacement keys.
Auto-generated from all reviews of this business. For reference only.
To cut to the chase I would absolutely recommend going somewhere else for an automotive key replacement. Based on my experience, I would not use this service again.
I contacted KeyMe through their kiosk at Smith’s because I was having issues with the key fob for my 2011 VW Jetta. The buttons weren’t working and the car was having trouble detecting the key, so I assumed the key itself was the problem.
A locksmith was sent out and quoted me $420 for an aftermarket replacement key. He made and programmed the new key, but afterward determined that there was also an issue with the car itself. I ended up paying $400, and the new key did not resolve the problem I originally called about.
My biggest issue is that I wish the possibility of a vehicle-side problem had been diagnosed or clearly explained before making a $420 replacement key. Had I known beforehand that a new key might not solve the issue, I would not have agreed to spend that much without having the car checked first.
I contacted the locksmith and KeyMe afterward to try to resolve the situation. After quite a bit of back and forth, I ultimately accepted an $80 refund and signed a release to settle the matter.
I appreciate that I received something back, but I’m still extremely disappointed with the overall experience. I ended up paying $320 for an aftermarket key while still having the exact issue that led me to contact them in the first place. I strongly recommend getting quotes from other local locksmiths and having the actual problem properly diagnosed before using this service.
Reply from KeyMe Locksmiths2026-09-04
Jakob Augat,
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our key replacement service. We sincerely regret that the outcome did not meet your expectations and that you are still facing the original issue with your vehicle.
We understand your frustration about the diagnostic process and the fact that a vehicle-side problem was not identified before the key replacement. We recognize how important it is for our customers to have a clear understanding of potential issues and costs upfront, and we are reviewing our procedures to ensure more thorough initial assessments are conducted. We are committed to improving our service to prevent similar situations for other customers. Your input is invaluable as we continuously work to enhance our customer experience.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Here fast and the locksmith was fast in making a new key for the car. It was super expensive given the service provided though.
Reply from KeyMe Locksmiths2026-09-04
James Dickson,
We appreciate your feedback regarding the speed of our service. We understand your concern about the cost, and we continually evaluate our pricing to ensure fairness.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Quick effective service desoite difficulty finding me in remote area
Reply from KeyMe Locksmiths2026-09-04
Cindy Berlovitz,
We're so glad our service was effective, even with the challenge of your remote location. We appreciate your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
I call this place give them the address of my location and they at some point give the wrong address to the person who they send to Open my Truck,Making it to a 1hr be a 4hr of waiting Time.
Reply from KeyMe Locksmiths2026-09-04
ricardo vargas,
We truly regret the significant delay you experienced due to the incorrect address being provided. We are reviewing our process to prevent such errors.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Had them come out to make duplicate keys for 2 cars. The new keys work but the original keys were deactivated. I called customer service and called again after they hung up on me. And was told that old keys are deactivated when they make a new key. Spoke to a manager, Auturo, he said someone would get back to me in 2 days. I paid almost $500 and still only have one set of keys.
Reply from KeyMe Locksmiths2026-09-04
Butch Weathers,
We are concerned to learn about the issues you encountered with your car keys and the subsequent deactivation of your original keys. We understand your frustration with only having one working set after your service. We are actively looking into this matter and appreciate you bringing it to our attention.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Mechanic showed up promptly. Was knowledgeable. I would recommend this company.
Reply from KeyMe Locksmiths2026-09-02
Buck Eckholm,
We're so glad to hear our mechanic was prompt and knowledgeable! Your recommendation means a lot to us. Thank you for your kind words.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
I appreciate the updates I was given and he was very friendly and helpful. Thank you for the silver lining in a dark cloud.
Reply from KeyMe Locksmiths2026-09-04
christopher clark,
We're so glad to hear our team provided helpful updates and a friendly experience, offering a silver lining during a challenging time. Thank you for your kind words.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Customer service was good, regarding service with the locksmith seems he lacks customer service skills.
Reply from KeyMe Locksmiths2026-09-01
Bm,
We appreciate you sharing your feedback. We are concerned to hear about your interaction with the locksmith and will address this internally.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Nothing wrong with the tech but these call center crooks take 90% of the fee. Absolute thieves
Reply from KeyMe Locksmiths2026-09-01
jeanine,
We appreciate you sharing your feedback regarding our fees. We are always reviewing our policies to ensure fairness.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
The job was assigned 2x with jobs being declined. I was charged full price even though I called the company to cancel since they could not find someone after 2 hours.
Reply from KeyMe Locksmiths2026-09-01
jill hoffman-chinn,
We genuinely regret the repeated assignment issues and the billing concern you experienced. We are reviewing our process to prevent this from happening again.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Customer Service from 1st phone call to after service was completed was excellent. Communication with texts on updates of technicians arrival, on point! The technician even called and gave me an estimated time. Quick and easy. Reasonably priced fit for late at night. Will use again if ever needed.
Reply from KeyMe Locksmiths2026-09-02
Tracy Harley,
We are so happy to hear that our customer service and communication met your expectations, from your initial call to the completion of the service. We are glad our technician's updates and timely arrival made the process quick and easy for you, even late at night. We appreciate your kind words about our reasonable pricing and look forward to assisting you again if the need arises.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
The service guy showed up a lot sooner than expected because he was around the corner from me. He was very sweet and polite and got the job done fairly quickly. I don't remember his name but I highly recommend him! The price was on the higher side but I didn't mind paying it because I was so desperate to get home, LOL!
Reply from KeyMe Locksmiths2026-09-01
Tara Thompson,
We are so happy to hear that our service team was able to assist you quickly and efficiently! We always aim to provide prompt and polite service, and we are glad that our team member met your expectations. We appreciate your understanding regarding the pricing and are pleased we could help you get home. Thank you for your wonderful feedback!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Showed up quick. On a Sunday too.
Got me a couple keys done in a timely manner.
It was exactly what I needed when I needed it. And that’s spot on service
Reply from KeyMe Locksmiths2026-09-01
Aaron James,
We're so happy to hear that our service was exactly what you needed, especially on a Sunday! We appreciate you acknowledging our timely assistance.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Terrible service! USE REAL LOCAL LOCKSMITHS! Not this Uber rent a side hustle locksmith.
A guy shows.up.without the correct equipment barely speaking English and states he cant do the job. Yet he marks.it complete and they charged me anyway. After multiple calls I was able to get a refund initiated.
Meanwhile a local REAL locksmith helped.and was LESS epensive!
Reply from KeyMe Locksmiths2026-09-01
Joe A.,
We are truly sorry to hear about your frustrating experience. We understand your disappointment regarding the service you received and the subsequent billing issue.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Blake was excellent responding quickly arriving when he said. He is exceptionally professional, very knowledgeable. Did a great job. I am going to recommend everybody. I know to him. He was a pleasure to deal with and a very nice young man. I couldn’t recommend this young gentleman with any higher praise. he is the best.
Reply from KeyMe Locksmiths2026-09-01
Edward Podbielski,
We are absolutely delighted to hear about your exceptional experience with our team member. It is wonderful to know that our prompt response times and professional service made such a positive impression. We truly appreciate you recognizing their knowledge and dedication to doing a great job. Your kind words and high praise mean a great deal to us, and we are so pleased that you found them to be a pleasure to deal with. We are grateful for your strong recommendation and look forward to continuing to provide excellent service.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
noe rodr’guez,
We are very sorry to hear that you did not receive the key you purchased.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
I called and they send one of the technical experts 10 min plus 10min
To solve my car problem keep up the good work guys you awesom
Reply from KeyMe Locksmiths2026-09-01
orlando ramirez,
We're so glad to hear our technical expert was able to resolve your car problem quickly and efficiently! We truly appreciate your kind words and positive feedback. We're always striving to provide excellent service.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Had to use debit card before they unlocked. Not professional. How are you supposed to use a card if your purse is locked in the car?????
Reply from KeyMe Locksmiths2026-09-01
Rhonda,
We appreciate you sharing your experience. We understand how frustrating it is when unexpected payment methods are required, especially when your belongings are inaccessible. We are reviewing our procedures to prevent similar situations.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
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