KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.
Written by the business, not verified by us.
Is KeyMe Locksmiths legit?
KeyMe Locksmiths (www.key.me) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 28% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-09-06.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the prompt arrival of skilled technicians who handle vehicle lockouts efficiently and provide clear explanations. Many people note that the service providers are consistently friendly, knowledgeable, and ready to answer any questions.
Some reviewers were not happy with the expensive pricing and high fees associated with getting locked out. Others experienced frustrating delays, extended wait times, and difficulties getting a response when contacting support lines. Additionally, a few consumers mentioned persistent problems with the quality or functionality of replacement keys.
Auto-generated from all reviews of this business. For reference only.
I am writing regarding a service request # XSPPYA we placed for a new key to be made for our truck, as our driver was unable to locate the original keys.
Unfortunately, the service that was dispatched did not fulfill the service we requested. The technician who arrived only unlocked the truck and then informed us that he was not a locksmith and could not make a new key.
There was also an issue with the technician assignment. Your company initially assigned a technician to this service, but the first technician did not show up. Your team then assigned another technician to the job without our approval. We received messages on the driver's cell phone stating that the first technician could not come and that another technician had been assigned to the job. We are attaching a picture of those messages for your reference.
The replacement technician who arrived also stated that he could not make a key. Therefore, the service we originally requested was not completed.
In addition, full payment of $174.06 was made for this service. Since the requested locksmith/key-making service was not provided and the technician dispatched was unable to perform the requested work, we request that you initiate a full refund of $174.06.
We request that this matter be resolved promptly and that the full $174.06 payment be refunded.
Reply from KeyMe Locksmiths2026-08-26
jas singh,
We appreciate you taking the time to share your experience regarding service request #XSPPYA. We sincerely regret that the service provided did not meet your expectations, particularly with the key-making aspect and the technician assignment process. We understand your frustration when the requested locksmith service was not completed, and we acknowledge the issues you encountered with the initial technician not showing up and the subsequent reassignment. We are committed to addressing your concerns thoroughly.
Please contact us at [email protected]. We stand by our service and our Money Back Guarantee.
KeyMe Locksmiths
Situation was desperate. Both keys locked inside car and on a Sunday I’m pretty handy but after 3 hours of trying to open a door I decided to seek help. I called a Key Me location near me and associate took my information gave me a quote and led me through the process. I minutes later received an E mail with status showing a responding associate was in route to my location. After a reasonable amount of time a very polite and knowledgable associate arrived resolved my problem.
Reply from KeyMe Locksmiths2026-08-26
Thomas Herron,
We are truly grateful for your positive feedback and are happy we could assist you during a stressful situation. It's great to hear that our associate was able to resolve your problem efficiently and professionally. We appreciate you choosing us for your key service needs.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Overpriced, over charging customers that are in distress, $178.00 to send someone a short distance to unlock the car door and insisted on full payment prior to dispatching the locksmith.
The technician that arrived said it should cost around $40.00 to $60.00
Reply from KeyMe Locksmiths2026-08-26
Kevin Joppie,
We appreciate you taking the time to share your experience. We are concerned to hear about the pricing discrepancy and the technician's comment.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Good communication, fast service . Helped so much in time of need ! And very fair price for them coming to you
Reply from KeyMe Locksmiths2026-08-26
Sasha F,
We're so happy to hear our communication and fast service were helpful during your time of need. We truly appreciate your kind words about our fair pricing!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
I thought the service was fine even though they showed up 3 hours late for an appointment I scheduled in the morning. It was expensive and if I knew about the 90 dollar service fee I would have reconsidered.
Reply from KeyMe Locksmiths2026-08-26
Ed,
We sincerely apologize for the significant delay in our arrival and the lack of transparency regarding our service fee. We understand how frustrating these issues must have been for you.
Please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
The guy and made my key in like 10 minutes. Highly recommend
Reply from KeyMe Locksmiths2026-08-26
Naelani,
We're so happy to hear that our team provided such quick and efficient service for your key! We truly appreciate your recommendation.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
They were quick and on time for my appointment and the price was very fair
Reply from KeyMe Locksmiths2026-08-26
JERRY McGhee,
We're so happy to hear that we were able to provide you with quick and timely service at a fair price. We appreciate your positive feedback!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
The service was fast and courteous. The price was a little obnoxious.
Reply from KeyMe Locksmiths2026-08-26
just a customer,
We're glad to hear our service was fast and courteous. We appreciate your feedback regarding our pricing and will certainly consider it.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Key me is the place to go for all your lock needs. I got off my 12 hour long overnight healthcare job and realized my car keys were no where to be found . The technician michael was awesome, He got to me on time , was very respectful, professional and reassuring, he explained everything so clearly and made sure to do the best he could to get me off the street as soon as possible. Keys were replaced perfectly, much better than the original ones I had . Works great , go get your keys !
Reply from KeyMe Locksmiths2026-08-26
halima bojang,
We are incredibly grateful for your wonderful feedback! It is truly rewarding to hear that we could assist you so effectively after a long shift, especially when facing the unexpected challenge of lost car keys. We are very pleased that our technician was able to provide such prompt, respectful, and professional service, clearly explaining everything and ensuring you were back on your way quickly. We are also delighted to know that the replacement keys are working perfectly and even exceed your original ones. Thank you for recommending us; we truly appreciate your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Stupid expensive and you can get your own much cheaper.
Reply from KeyMe Locksmiths2026-08-20
Christine Miner,
We appreciate your feedback regarding our pricing. We are always evaluating our offerings to ensure they provide value.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Cheryl Watson,
We're happy to hear about your positive experience with our team's prompt and courteous service.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Matt N,
We are so pleased to hear that our technician provided professional and quick service. We truly appreciate your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Worst company. Raping people in their time of need. Screw y’all. DO NOT USE. You can find quicker and cheaper services than these useless losers.
Reply from KeyMe Locksmiths2026-08-19
Elizabeth Allee,
We are truly sorry to hear about your frustrating experience. We understand your concerns regarding our services and appreciate you bringing this to our attention.
Please contact us at [email protected]. We stand by our service and are happy to help!
KeyMe Locksmiths
Took a while to find a locksmith but once everything got engaged it was perfect and fast!
Reply from KeyMe Locksmiths2026-08-19
thomas,
We're so glad to hear that once our services were engaged, everything was perfect and fast for you! We appreciate your patience and kind words.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
angie,
We're happy to hear we provided very quick service on a Sunday. We appreciate your positive feedback!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
Milla Bruno,
We're so happy to hear our team was fast and efficient when you needed assistance. Thank you for your kind words!
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
My locksmith was the best! He was extremely patient, knowledgeable and understanding of my situation. He was prompt, professional and very helpful. I lost the key to a rental truck and he quickly took care of it for me. The price and service was amazing.
Reply from KeyMe Locksmiths2026-08-19
Rene Jordan,
We are so happy to hear about your positive experience with our locksmith! It's wonderful to know that our team was able to assist you quickly and professionally when you lost your rental truck key. We truly appreciate your kind words about our prompt service and amazing price. Thank you for sharing your feedback.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
⭐ **1 STAR — GET THE TOTAL PRICE BEFORE THEY START THE JOB
I had a very disappointing experience with Key Me Locksmiths in San Antonio**.
I called because I was locked out of my vehicle. I was not quoted a price over the phone, and the technician did not give me a price before beginning the work. **
The technician simply unlocked my car door. **Only AFTER the job was completed was, I told the charge was $205.
Had I been told beforehand that opening my car door would cost $205, I would not have agreed to the service and would have called another company.
My biggest issue isn't simply the amount—it is that I believe the **total price should have been clearly disclosed before the work was performed**, giving me the opportunity to accept or decline it.
Based on my experience, I would not use this service again.
⚠️ CONSUMER TIP: If you're locked out of your vehicle, don't let the urgency of the situation stop you from asking:
**“What is the TOTAL price, including service call, labor and any other fees, BEFORE you start?”**
Get that amount in writing if possible.
I paid $205 just to have my locked car door opened. I hope sharing my experience helps another San Antonio resident ask the right questions before agreeing to service.
Reply from KeyMe Locksmiths2026-08-19
Lisa Ann,
We appreciate you taking the time to share your experience with us. We sincerely regret that the pricing was not clearly communicated to you before the service began. We understand how frustrating it is to receive an unexpected charge, and we agree that transparency in pricing is crucial.
Please contact us at [email protected]. We stand by our service and Money Back Guarantee
KeyMe Locksmiths
Locksmith great customer service I lost my my key and had key made in no time excellent customer service and professional
Reply from KeyMe Locksmiths2026-08-19
Manny Sanchez,
We're so glad to hear we could help you quickly get a new key made after losing yours. Providing professional and excellent customer service is very important to us, and we appreciate your kind words.
If further assistance is needed, please contact us at [email protected]. We are happy to help!
KeyMe Locksmiths
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