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KeyMe Locksmiths

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200 reviews

3.7200 reviews
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About KeyMe Locksmiths

Data updated
Website
www.key.me
Category
Home Services
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
95% (57/60)
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About this business

KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.

Written by the business, not verified by us.

Is KeyMe Locksmiths legit?

KeyMe Locksmiths (www.key.me) has a 3.7 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 28% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Price, Product, Customer service. Last updated 2026-09-06.

What reviewers say

AI generated

Most reviewers were somewhat happy with their experience overall. Customers frequently appreciate the prompt arrival of skilled technicians who handle vehicle lockouts efficiently and provide clear explanations. Many people note that the service providers are consistently friendly, knowledgeable, and ready to answer any questions. Some reviewers were not happy with the expensive pricing and high fees associated with getting locked out. Others experienced frustrating delays, extended wait times, and difficulties getting a response when contacting support lines. Additionally, a few consumers mentioned persistent problems with the quality or functionality of replacement keys.

Auto-generated from all reviews of this business. For reference only.

What people say

I was locked out of my vehicle and the…

I was locked out of my vehicle and the local person refused to come and help. I waited over 30 minutes to find out he had refused to come. So dispatch had to contact another person and he drove 1:30 one way to come and help me instead. I had to wait for almost 3 hours for a service that should have taken less than 30 minutes if the local person would have just shown up. However, the person that did come was so nice and helpful and it was amazing he was willing to drive 3 hours to come and open my door for me!!

Reply from KeyMe Locksmiths2026-06-26

We are sorry to hear about the issue with your service. We stand by our satisfaction guarantee. Contact us at [email protected]

sometimes there is no available…

sometimes there is no available locksmith services how ever that time keyme lock smith will be available. that's great but it is way more expensive than local services commonly we find. Anyway you guys can build system.

Reply from KeyMe Locksmiths2026-06-25

james walker, We appreciate you sharing your experience and feedback. We understand your concerns regarding pricing compared to local services. We are always working to improve our system and offer competitive options. Contact us at [email protected] KeyMe Locksmiths

Needlessly expensive

Needlessly expensive. The locksmith that I thought I was calling looked to be less than 1/4 mile away. I didn't realize i was calling a third party!!!

Reply from KeyMe Locksmiths2026-06-25

David Bond, We appreciate you sharing your experience. We understand your frustration regarding the cost and the third-party involvement. We are reviewing our processes to ensure transparency. Contact us at [email protected] KeyMe Locksmiths

KeyMe kiosk has one job and failed

6/24/2026 update: The customer service was available to initiate the refund. I appreciate the ease of the whole process for that part. Given the whole purpose is to have a workable key, I can only rate up to 3 stars. original 1 star: I went to a KeyMe kiosk. The user interface was well done and easy to use. The quality of the one simple house key was poor quality. The kiosk had one job- make a copy of a plain key. It did not work. Currently in the process to see if I can get a refund. Try your local hardware store instead.

Reply from KeyMe Locksmiths2026-06-24

We appreciate you sharing your experience with us. We are sorry to hear the key copy did not meet your expectations, especially after finding our user interface easy to use. We stand by our money back guarantee. Please reach out to us at www.key.me/comtact.

Went to the machine room get my mail…

Went to the machine room get my mail key copied didn’t work at all, scam wouldn’t recommend at all.

Reply from KeyMe Locksmiths2026-06-24

We appreciate you sharing your experience. We are concerned to hear about the issue with your mail key copy. We have a 100% money back guarantee. Please reach out to us at www.key.me/contact.

Even after showing him the EXACT lock…

Even after showing him the EXACT lock (including brand) I wanted, he installed the wrong lock and refused to make it right. When I protested, he became rude. Finally, he said for an additional $50 he'd get the correct lock from his vehicle and install it. He went to his car and drove away, never to return. A terrible experience.

Reply from KeyMe Locksmiths2026-06-25

Unhappyin Lebanon, We are very concerned to hear about this experience. We take all feedback seriously and are actively looking into this matter to understand what happened and prevent similar situations in the future. We appreciate you bringing this to our attention. Contact us at [email protected] KeyMe Locksmiths

Terrible business operating out of…

Terrible business operating out of Sam’s wholesale Club. I can’t believe the even allow them to put a kiosk in their stores for the members to get ripped off from. They charged me $243 and never provided me the service or key. When you attempt to call them , you just get a run around saying they will call you back.

Reply from KeyMe Locksmiths2026-06-24

We are truly sorry to learn about your frustrating experience and the issues with the service and key. We understand your concern. We stand by our money back guarantee. Please visit us at www.key.me/contact to submit a support ticket.

Nearly $300 to get my keys out of my…

Nearly $300 to get my keys out of my locked car. Took 45 minutes to come which is not terrible, but my "quote" over the phone was $80. I also did not like how the person who came had an unmarked vehicle. Just ridiculous.

Reply from KeyMe Locksmiths2026-07-01

Audrey Harmon, We appreciate you taking the time to share your feedback regarding your recent service experience. We understand your frustration with the final cost significantly exceeding the initial phone estimate and the unmarked vehicle. Please contact us at [email protected]. We are happy to help! KeyMe Locksmiths

We used a kiosk and order a key.

We used a kiosk and order a key for our 2002 Ford F150. We paid at the kiosk and were given an email confirmation. We recieved an updated email the next day. The key came in about three business days. It works perfectly on the doors and ignition. Thank you.

Reply from KeyMe Locksmiths2026-06-25

Pamela Kreutz, We are so glad to hear that your new key for your Ford F150 is working perfectly. We appreciate you sharing your positive experience with us. KeyMe Locksmiths

I was charged $675 when I was locked…

I was charged $675 when I was locked out on my 2nd story deck of townhouse I had lived in for just a few days. I was not given a quote or anything, only told after the fact. He removed the deadbolt lock above the lock, left a mess, didn't clean anything up and THEN gave me his personal cell number so he could help me "off the books" and come back the next day to install a fresh lock. He wanted payment to go to Zelle and (I realized after the fact that) my bank did NOT flag it as a business account. This has been a nightmare. I'm writing BBB. Do not use this company! Update 6/13/2026 -- after speaking with their customer service, and invoking their money back guarantee, I received a refund of $575. The "partner" they had assigned this to is "ASAP Locksmith" -- they are the company that handled my locksmith request. Avoid ASAP Locksmith for their questionable & unethical business practices. KeyMe Locksmiths stood beside their guarantee, but you must ask for it.

made 3 not 1 works this is terrible…

made 3 not 1 works this is terrible cant get a refund just voicemails do use them total fraud

Reply from KeyMe Locksmiths2026-06-23

We are truly sorry to hear about your frustrating experience and the difficulties you've faced. Please visit us at www.key.me/contact. We are happy to help!

Do not use.

I called because I just wanted information on pricing to copy a key I already had for my car. I don’t need a fob, as I have a really old car so I was hoping it would Be a pretty basic standard call. Instead I could hardly understand the people on the other line, and when I explained my situation they said they couldn’t help because they didn’t understand what I was asking. My car does not use a fob, it’s a standard key, as simple and plain as my house key is. I just need a copy. When I asked the man I was talking to to repeat himself because he had a heavy accent he accused me of not knowing what I was talking about, and said he couldn’t help someone who didn’t even know what they wanted. Finally he just asked if I wanted the service or not, and when I responded with “can I have some more information about this” he hung up. And I don’t know if this is a coincidence or not, but since that call I have been-bombarded with spam calls. Prior, I had almost none, and while I don’t want to assume the worst… it’s pretty funny how I never got spam calls, and now suddenly my information is leaked. Were they the worst? Probably not. But I do not reccomend if you’re looking for someone who can give you clear and honest help.

Yousef was the technician that reached…

Yousef was the technician that reached out to me. We set up a time for 6/1 at 10am, I told him that I did not have a lock and that they would need to bring a lock with them for installation. He arrived on time empty handed, was not in a company vehicle, was in a private car. Came in and was shown the door in which I wanted a lock pad (code entry) placed on the door. He left to go and get the lock from the "office" (Not sure if this occurred). Came back, installed lock in place of original lock and took the the door knob. I have to now pull the door open using the pad of the lock to get out of my house. I believe I was grossly overcharged, no invoice provided no receipt provided. And I think my call was intercepted by a scammer and I just got scammed. Will never use Key me locksmiths again and you shouldn't either.

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