Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at [email protected].
Written by the business, not verified by us.
Is Kiikio legit?
Kiikio (www.kiikio.com) has a 3.7 out of 5 rating on OK.one, based on 326 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 68% rate it 4 stars or higher while 26% give 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company, often sharing how much they adore the unique styles and overall feel of their purchases. Customers frequently praise the exceptional quality of the clothing and the wonderful customer support team, explaining that representatives are always ready to assist quickly with sizing or order adjustments.
However, some customers also noted occasional issues with long delivery times and delays in receiving their packages, which caused frustration for a few buyers. A few people also mentioned that certain items looked completely different from the promotional pictures or failed to meet their expectations regarding general manufacturing standards.
Auto-generated from all reviews of this business. For reference only.
Absolute scam company, got the wrong item and the return process is outrageous. They would take days to respond and ask if you want a $5 credit.
I have exchanged over 20 emails with them and they have still yet to give me the address to ship back.
Reply from Kiikio2025-08-27
Dear Customer,
Thank you for your message. We will work on improving our response time. Due to the recent increase in order volume, our customer inquiries have also risen sharply, and we are currently training more staff to handle this.
Regarding the return process, we would like to clarify that you only need to submit the required information to begin. Please check your previous email records and provide the necessary details so we can start the process immediately.
As a legally operating store with over 150,000 followers across platforms, our reputation is built on quality, design, and service. If you have received a product you are not satisfied with, please contact us via Instagram or email with the relevant information, and we will handle the return for you. Additionally, if you received a damaged item, we will provide $15 to cover return shipping costs.
Thank you for your understanding and support.
KIIKIO
Ordered 2 items, my order got stuck on a terminal after writing an email it then finally moved, when received those items I got the wrong colour of the jacket and completely wrong pants... Wrong colour, 3 sizes too small and not even kiiikio branding on them
Reply from Kiikio2025-08-22
Dear Customer,
Thank you for your feedback, and please accept our sincere apologies.
We would also like to provide some clarification: for heavy-wash craftsmanship, slight color variations between different production batches are unavoidable. This has also been noted in the product details on our website.
However, if you are unable to accept the color variation, please contact us via email or Instagram, and we will provide you with the best possible solution.
Once again, we sincerely apologize.
KIIKIO
Still waiting on a refund of £150 over a month ago. Dont buy from here, the response time is awful and they lie about processing refunds.
Edit from their reply: its been a week, no response from their Instagram. Dont order from these guys, they will take your money whenever they can.
Reply from Kiikio2025-08-22
Dear Customer,
We sincerely apologize — your message may have been overlooked due to the high volume of inquiries. Could you please contact us again via email or Instagram? We will handle your request immediately once we receive your message.
We are truly sorry for the unpleasant experience.
KIIKIO
It’s okay and nothing more. The items are not the best quality and imo not worth the amount that i paid and the sizing is just a little bit off with some items but nonetheless it does go really hard even though it’s a dropshipping website. I gotta say it’s one of the better ones out there but if you’re over 6ft it’s gonna be hard finding the right size. I’d describe Kiikio as a budget Personsoul, the style is the same but it isn’t the same quality. It’s… okay and thats all there is to it.
Reply from Kiikio2025-08-22
Dear Customer,
Thank you for your kind words. Regarding sizing, we are gradually introducing larger sizes to provide more options for our customers. As for the comment about being an “economical Personsoul,” we would like to share a different perspective.
Our mission has always been to make stylish and individual clothing accessible to everyone. That’s why our prices are not set with high profit margins in mind, but rather to ensure the steady development of our team while offering products at the most affordable prices possible. At the same time, we guarantee that our quality is far above that of similar websites.
Therefore, we are not a copy of anyone — we are KIIKIO. A brand dedicated to ensuring that everyone can wear clothing that is both fashionable and unique.
Still, we’ll take your words as another form of recognition. Thank you, dear customer.
KIIKIO
Absolute crap quality and the size was way too small. A waste of money, dont do it!
Reply from Kiikio2025-08-15
Dear Customer,
Each of our products comes with a detailed size chart. You can simply choose according to the size you usually wear. If none of the available sizes fit you, please let our support team know, and we will consider offering larger sizes in future product development.
If you have chosen based on our size chart but still received an item that doesn’t fit, please contact our support team — they will provide you with a suitable solution.
Thank you for your feedback and understanding.
KIIKIO
The Kiikio website was so sweet and clear to navigate, like low key the product pages were detailed with hella clear photos. Checkout was straightforward, and I appreciated the quick responses from customer service when I had questions. Overall, the website gave me confidence in the brand and made shopping enjoyable.
Would give it one star if possible. An item I ordered did not fit so I followed the return policy and shipped it back over a month ago and still have not received a refund and customer service will not respond to my multiple emails I have sent. I now have to go through my bank and file a dispute because they have my returned product but will not issue a refund or respond to my emails.
Reply from Kiikio2025-07-28
Dear Customer,
We sincerely apologize for the unpleasant shopping experience and for not responding to your email in a timely manner.
Please allow us to explain — weekends (Saturday and Sunday) are our days off, which caused a delay in our response.
Regarding the return, we are truly sorry. Due to a recent surge in orders, our warehouse has been understaffed, which led to delays in processing return packages and, consequently, your refund.
Please rest assured that we have now prioritized the handling of your package and refund, and we are deeply sorry for keeping you waiting this long.
At the same time, we will be improving our staffing and processes to speed up package handling and shipping times.
Thank you for your understanding and patience.
Sincerely,
KIIKIO
I've been waiting for 2 weeks after my order, I've never got an email from them and my order is still not even shipped!
They also still not answering emails/messages.
Reply from Kiikio2025-07-28
Dear Customer,
We sincerely apologize for keeping you waiting. Normally, we ship your order within 3–5 days after purchase.
If it takes longer, it may be because some items are being restocked.
If you haven’t received a shipping notification for an extended period, please feel free to contact us via email at [email protected] or send us a direct message on Instagram.
We typically respond within 24 hours.
Sincerely,
KIIKIO
They said they will cancel my order in 7 business days but its almost finish of 2 week of waiting and I still didn't get any refund and respond of canceling my order
Reply from Kiikio2025-07-28
Dear Customer,
We sincerely apologize for the inconvenience. Normally, we process return and exchange requests within 3–5 business days.
If your request hasn’t been handled within this time frame, please reach out to our support team. Once we receive your message, we will expedite the process and typically complete the entire return or exchange within 12 hours.
You can contact us via email at [email protected] or send us a direct message on Instagram, and we will take care of it right away.
Sincerely,
KIIKIO
I'm quite disappointed with kiikio. I waited 3-5 days for an email on the status of my order and got nothing, and decided to wait and 2 days to receive an update and still nothing. I understand that there was a recent surge in orders but I would like some reassurance so I know I haven't been scammed. I 100% want my money back
Reply from Kiikio2025-07-23
Dear Customer,
I hope this message finds you well. We sincerely apologize for the delay. Due to our anniversary sale, the volume of orders increased significantly, and it caused some disruption to our usual workflow. However, we have now streamlined our processes and are accelerating the handling of all delayed orders.
We truly apologize for the wait. Could you please contact us via email or Instagram, and we will prioritize and expedite the processing of your order?
Once again, we deeply apologize for any inconvenience caused.
KIIKIO
Follow-up: still misleading, still overpriced, still not a brand
Since I can’t reply directly to Kiikio’s response on my first review, here’s a follow-up with the full picture.
Kiikio claims they “clearly indicate” their collaboration with STARTEXCEEDEND. No — they don’t. There’s no mention on the homepage or About page. The only hint is a tiny vendor label hidden low on the product page. That’s not clear branding — that’s hoping no one notices.
They also defend their 3–5× price markup by saying they offer “free shipping and no tax.” But that’s misleading. You don’t pay one fair shipping fee — you’re charged inflated prices per item, like €90 for something that costs €23 on Taobao. That’s not covering shipping — that’s cashing in. I paid over €300 for items that would've cost ~€100 with shipping if I ordered directly from China.
When I reached out to ask about this, I didn’t get a discussion. I got blocked on Instagram.
Kiikio doesn’t design or photograph anything. They reuse the same Taobao images with their watermark, pretend it’s an exclusive product, and mark it up. This isn’t a brand. It’s dropshipping with a fake boutique mask.
Don’t fall for the aesthetic. Use Google Lens. Check the source. You’ll save your money — and your dignity.
Reply from Kiikio2025-06-25
Dear Customer,
Thank you for your feedback. We appreciate your patience in sharing your thoughts with us.
Regarding our collaboration with STARTEXCEEDEND, we have already provided relevant explanations, so we will not repeat those details here. If you have concerns about the product price, we encourage you to compare the quality of our products with those of the €23 items on Taobao. It’s much like comparing a steak from a regular restaurant with one from a fine dining establishment — the difference lies in the quality of ingredients and craftsmanship.
You must taste it yourself to know the difference, just as you must compare KIIKIO’s products with those from Taobao to truly understand the quality we offer, rather than just judging by images. Everyone is entitled to their own subjective experience, but we believe it’s important to make comparisons based on facts and personal experience.
We wish you a wonderful day!
KIIKIO
Received 2 out my 3 items right at first, but they offered to send my last item with no extra cost after a quick email. I received it not too long after.
Every item is really great quality and looks just as advertised.
Storage is in China so if you are buying make sure everything is perfect because you are not getting a return. I sent an item to return it was in transit for half a year and it got rejected. An accessory I bought fell apart within 2 weeks.
The quality of the clothes and shipping times are fine.
Edit:
You replied that you have tried reaching out to me, but I have not received a SINGLE email from your end, so I don't know how you expected me to clarify anything. Also I forgot to mention a few things. The sizing chart is completely useless, I used it and the size was way off, I could fit my whole body in one of the legs. I have sucesfully wasted 20+ euros on shipping for a return, that I did not even get and I am stuck with this oversized garbage. Amazing.
Reply from Kiikio2025-05-20
Dear Customer,
We’re very sorry for this issue. It’s possible that due to a mistake on the part of the shipping company, we haven’t received your return package.
Please feel free to send us a direct message on Instagram — we’ll make sure to provide you with a perfect solution as soon as possible.
Best regards,
KIIKIO
There just a bad drop shipping I ordered about 15 days wasn’t get any updates from them them I requested for the refund have waited until it pass half of the month lol that really scam and also don’t really reply the email like there use an ai to reply all messages
Reply from Kiikio2025-05-02
Dear valued customer,
Regarding orders with an incorrect shipping address provided at the time of purchase, we are unfortunately unable to process a direct refund. We will need to communicate with the shipping carrier and arrange for a redelivery.
We sincerely apologize for the inconvenience this has caused. Please rest assured that we are actively working on resolving this issue and improving our system to prevent similar situations in the future.
This brand is a straight-up scam — dropshipping Taobao clothes and lying about it.
I actually bought from Kiikio. Two shirts and a pair of pants. I liked them — until I found out I paid triple the price for something that’s mass-produced in China and sold on Taobao for a fraction of the cost. You can look up “STARTEXCEEDEND” on Taobao and see for yourself.
What pissed me off isn’t even the markup — it’s the lies.
They claim these are their own designs. But when I confronted them about it, they blocked me on Instagram. On their site, they list Kiikio as the brand name. In reviews, they suddenly say they “support niche Chinese designers.” Which is it? You can’t have it both ways. Either you're a brand or you're a reseller.
The fact is: they don’t design anything. They don’t photograph anything. They take the original Taobao product photos, upload them to their store, slap on fake branding, and charge 3–5x the price. And when you call them out? They get defensive, gaslight reviewers, insult people, and hide behind vague copy-paste replies.
Look through the reviews. They’ve called people annoying, troublemakers, even used slurs.
This is not a designer brand.
This is a glorified middleman with attitude.
Use Google Lens. Use your brain.
Don’t support scammers.
Reply from Kiikio2025-05-02
Dear valued customer,
We sincerely apologize for any confusion or inconvenience caused. We have clearly indicated the brand source on our website, and our homepage also states our collaboration with STARTEXCEEDEND.
As for the pricing, you are welcome to purchase from other platforms. However, please note that many of them charge high shipping fees and import taxes, while we offer free shipping and do not charge any additional tax.
We hope this explanation helps clarify the situation. If you would prefer to request a refund and purchase elsewhere, please feel free to contact our customer service team to initiate the return process.
Thank you for your understanding and support.
first time buyer here! clothes took a bit of time to arrive and one of my orders seemed to have gotten mixed up, but the customer service response has been good so far! the stuff is quality, and it looks like they're taking care of their mixups quickly and respectfully. looking forward to buying again :)
Strange how five-koh has the exact same masked hoodie that you have, and they’ve had it for longer. Quite suspicious
Reply from Kiikio2025-04-03
Thank you for bringing this to our attention.
After conducting a professional audit of their website, we confirmed it was established in August 2024, whereas we've been operating since 2023. Therefore, their claim of having sold the product longer is completely unfounded.
Additionally, it's important to note that most images on their site were stolen from ours. Those who commit theft shouldn't be portrayed as victims.
It's like how people always say 'you look like your father,' but never 'your father looks like you.' We hope this analogy doesn't cause any offense.
DO NOT BUY FROM THIS COMPANY
I initially purchased a hoodie i saw on social media and it arrived as advertised. I was happy with it so i purchased 5 more items to the tune of over $300. Only 2/5 items arrived as advertised. The material and color was very different from the products listed on the website and the quality of the material itself was very low- the materials were extremely thin.
Ive been dealing with this return for 4 months now! They DO NOT respond to email in 1-3 days as listed on their website. They routinely ignore questions in their emails and their english is not great so overall communication is difficult.
At this point they have stopped responding to emails and i suspect plan to keep my money....
To make matters worse, shipping to china (from USA) can be anywhere from $50-$150 and so it might even cause you to lose money if you have to return an item.
Dont take the risk on this company, and if you do, use a credit card so you dont even have to return their scammy products.
Reply from Kiikio2025-03-15
Dear Valued Customer,
We sincerely apologize for the unsatisfactory shopping experience. If you have received a product that does not meet your expectations, please provide feedback via email or Instagram. We will actively address this matter. Kindly provide your order number on Instagram or via email, and we will handle it promptly.
For return and exchange details, please visit: https://kiikio.com/pages/return-exchange
Please note that credit card fraud may impact your credit score and result in a reduction of your account limit.
How can you dropship and still be THIS clueless? You can find their stuff on DHgate for half the price. The admin replying to these reviews clearly has no idea what they’re talking about, denying that this is just a dropshipping operation. I hope they pay you well, bro.
Honestly, it would’ve been fine if they at least offered good quality, but not even that! Not even ripping off designs—just straight-up sourcing from the cheapest DHgate stores, buying their low-quality clothes in bulk for a few bucks. Their “awesome” (and 100% synthetic PU leather) jacket? It’s a copy of a piece from Far Archive (which is actually made from real Italian lambskin, not cheap PU). And to top it off, they even stole the original product images instead of taking the time to do a simple photoshoot. Not even bothering to hire a model—or, since they’re clearly cheap like their clothes, at least generating AI images.
Even their website is poorly made and barely functions. Is this run by a teenager? I’ve seen better dropshipping setups than this.
The problem is: if you’re reselling designs, at least make them better quality (assuming you actually produce anything). If you’re going to dropship, at least source decent products. But instead, you label yourselves as a “brand with independent design.” Independent where? This is just misleading. Do better next time—because calling this “original” isn’t just questionable, it’s embarrassing.
Shame on you.
Reply from Kiikio2025-03-05
We are a manufacturing-based company with extensive experience in OEM production for various brands.
We deeply understand the importance of product quality and take full responsibility for after-sales service. Ensuring top-notch quality has always been our priority.
We strive to maximize cost-effectiveness rather than inflate prices. If you have any after-sales issues, please contact us via email, and we will address every customer's concerns accordingly.
NAMED COLLECTIVE
Psylos1
Aelfric Eden
Omirad
Stay Cold Apparel
Joom
Insomniavisuals
Minga London