Kiikio

Dear Valued Customer, We’re truly sorry for the unpleasant shopping experience you’ve had, and we sincerely apologize for the inconvenience caused. It seems there might have been an issue with how your support ticket was handled. Could you please contact us again via email ([email protected] ) or Instagram direct message? Our team will recreate your support ticket and provide you with a perfect solution as soon as possible. Thank you for your understanding and patience. We truly appreciate your support! Best regards, KIIKIO

Dear Valued Customer, We’re sorry for any frustration! Our team replies to every message daily. If you haven’t received a response within 24 hours during our working hours, please double-check your email address. Sometimes our replies may take a little longer, but we never miss a message. ❤️ KIIKIO

Hi there! 😊 Not sure what you need help with — but we’re here for you! Feel free to message us anytime via email or Instagram, and we’ll take care of it right away. 💬 – KIIKIO

Dear Valued Customer, We’re truly sorry to hear about your disappointing shopping experience. We completely understand your concern and want to let you know that we’ve already taken note of the issue. Our team is currently working on improving our shipping process to make deliveries faster and more reliable. We sincerely hope that your next shopping experience with us will be a pleasant one. Thank you for your valuable feedback — we’re committed to improving both our product quality and delivery efficiency. Best regards, KIIKIO

Thank you for your feedback. We sincerely apologize for the confusion regarding your recent order. One of the items you purchased is still in production, and we did not want to delay the entire shipment because of this. For that reason, we decided to send your order in two separate packages. We are truly sorry for not including a clear notice about this in your first package. We are currently improving this process, and our shipping policy has been updated to reflect such situations. At the same time, we are testing new solutions to better inform our customers when multiple shipments are required. Please rest assured that we are working hard to resolve inventory issues and minimize the need for split shipments. Thank you again for bringing this to our attention, and we sincerely apologize for the inconvenience caused. If you would like to check more details about your order, please feel free to contact us via email at [email protected] or send us a direct message on Instagram. Wishing you a wonderful day KIIKIO

Dear Customer, We sincerely apologize for sending your order in multiple shipments and for any inconvenience this may have caused. We would like to explain the reason for the separate shipments. Some of the items you ordered are currently being restocked in our production. Due to differences in production processes, the time required for each item varies. To ensure you receive available items as soon as possible, we decided to ship those that are in stock first. We understand this may have caused some misunderstanding, and we apologize for that. Please rest assured that we are a legitimate manufacturer with our own factory, producing and selling our products directly. You do not need to worry about product quality. While there may be minor shipping delays, we are actively working to resolve this issue. Thank you for your understanding. Best regards, KIIKIO

Dear Customer, Our refunds are processed through your original payment method. You can check your card or payment account transaction history to see the refund from us. Best regards, KIIKIO

Dear Customer, We sincerely apologize for this situation. Recently, there have been staffing changes within our support department, which unfortunately led to some information being overlooked. Could you please contact us via email or Instagram so that we can promptly review and resolve the matter for you? We deeply regret any inconvenience this has caused. Sincerely, KIIKIO

Dear Valued Customer, We sincerely apologize for this situation! It appears our warehouse may have accidentally assigned another order’s tracking information to your package. We believe this was an isolated oversight. Please contact us again via Instagram or email, and we will ensure a satisfactory resolution for you. Additionally, we will provide further training to our support team to prevent such issues in the future. Thank you for your understanding, and we deeply regret any inconvenience caused. Best regards, KIIKIO

Dear Customer, Thank you for your message. We welcome objective comparisons between KIIKIO products and items on platforms like Alibaba, but we hope such comparisons are based on facts and rational analysis rather than unsubstantiated criticism. We firmly believe that strong brands are built through genuine consumer experience and long-term trust. While low prices may attract short-term attention, only quality, design, and integrity can sustain lasting loyalty. KIIKIO is committed to investing in materials, craftsmanship, and service—never compromising quality for quick profits. The market will inevitably eliminate inferior products, while brands that are truly trustworthy will stand the test of time. We appreciate your attention and support, and we hope you experience KIIKIO’s dedication through our products. Sincerely, KIIKIO

Dear Customer, We sincerely apologize for the delay in processing your order. Recent internal personnel changes may have caused temporary miscommunication within our support team, impacting order handling. We deeply regret any inconvenience this may have caused. If your order remains unprocessed, please contact us again via Instagram or email. We will prioritize your case and resolve it promptly. Thank you for your patience and understanding as we work to improve our service reliability. Sincerely, KIIKIO

Dear Customer, We sincerely apologize for the delayed shipment! Could you please confirm if you have received your order? Our standard processing time is 5-7 business days. If you haven’t received shipping confirmation beyond this period, please contact us via Instagram or email, and we will promptly investigate and prioritize your case. Thank you for your patience and understanding. KIIKIO is committed to improving our service for you. Sincerely, KIIKIO

Dear Customer, Thank you for your feedback. We would like to explain the delay in responding to your messages. Due to adjustments within our support department, our response time was affected, and we sincerely apologize for this. We will fully restore our response efficiency within this week. Thank you for your patience and understanding. Regarding your mention of a package not being processed for over 7 days, we will promptly check with our warehouse to ensure that no packages are overlooked. We will make the necessary adjustments as quickly as possible. Thank you again for bringing this to our attention. Wishing you a wonderful day, KIIKIO

Dear Customer, Thank you for your feedback. We provide return and exchange services for every customer. To initiate the process, you only need to provide our support team with the reason for return/exchange and photos of the product. There is no situation in which we refuse a return or exchange. For more details, please refer to our Return & Exchange Policy: https://kiikio.com/pages/return-exchange . If you have any questions, please feel free to contact our support team. Wishing you a wonderful day, KIIKIO