Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!
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Is KnifeCenter legit?
KnifeCenter (www.knifecenter.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Buyers consistently praise the extensive selection of quality tools, competitive prices, and exceptionally helpful support staff who readily assist with all inquiries. People also appreciate the engaging product videos and find that placing an order online is always smooth and efficient. Shoppers frequently mention that shipping is remarkably fast when items are readily available in stock.
Though some reviewers were dissatisfied with delivery delays, customers noted that certain shipments took much longer than expected to arrive. A few individuals also shared their frustration regarding unexpected stock shortages, prolonged backorders, and restrictive return policies.
Auto-generated from all reviews of this business. For reference only.
I want to thank you for all your help. I have been doing some playing around with the order emails. I think when I am getting it, instead of an invoice I am getting a small orange “?” In the middle of the screen. So I tried to get into my profile on KnifeCenter.com and access the order this way. I am able to get a lot more information about my orders. Thanks again for all your help.
Reply from KnifeCenter2024-12-11
Hello John. Thank you for taking the time to share your feedback. Your order, which was placed on Dec 5, was for an item that was temporarily out of stock and expected to ship within 1-2 weeks, as communicated on our website. Your order is scheduled to ship by the end of this week and we'll email tracking once it ships. Feel free to reach out with any questions.
**Edit** For order 2442968, your order was received afterhours on Dec 5 and the order shipped the next business day on Dec 6. We emailed tracking the evening of Dec 6 and it shows it was delivered on Dec 11.
Please contact our Customer Service Team at 1.800.338.6799 or [email protected] so we can start an investigation of your shipment.
I was notified of the knife I purchased by email ad. I’ve ordered the knife from your company before at a low rate and I waited until the knife was available again at a bargain price as a gift.
Your website allowed me to buy the knife easily.
I appreciate DCA’s YouTube videos. They are informative and I appreciate David’s candid observations which allow me to discern which knives to buy.
All good. Even though I was logged on I had to completely fill out name, address and etc. as if I wasn’t recognized. Ordering would have been quicker and smoother if my data were automatically inputted from my account and all I had to do was verify the details.
I worked with Rachel (Raych?). She was very helpful, which is expected, BUT she was calm, personable, inciteful, and made my first customer service experience with Knife Center a great one. Please order her chicken alfredo with additional parmesan on the side.
Knife center is the largest online knife retail store,they carry most top brand knives. I just made my third purchase. I am pleased with my choice, for less than twenty five dollars including shipping, I got an eight inch chefs knife from Kershaw. Right out of the package it was razor sharp and ready to go to work. I cut veggies for a salad, it slices tomatoes with ease. The belly of the blade is curved for a perfect rocking motion cutting technique. The handle is polypropylene which means it can't harbor bacteria like a wooden handle. It feels good in my hand, I have small hands, I just wish they would have added more texture for a more assuring grip especially if the handle gets wet. The blade is made of stainless steel and the spine is 1,2 mil a rather thin blade allowing it to cut with little resistance. So working long sessions in the kitchen won't tire your hands. It comes with a custom fit ribbed knife sheath to protect the blade while being stored. It is a great value, and welcome addition to my kitchen tools. I highly recommend the Kershaw brand, they make many of their knives in America, but they also outsource production to China, China is becoming a trusted knife making country that produces top quality knives.
The company Knife Center was established in 1995 and is very good with customer satisfaction.
I would like to take a moment to express my appreciation to Knife Center and the exceptional service you provide. The wide selection of high-quality knives stands out.
I would like to especially thank Heather, the customer service representative, for her professionalism and continued support in helping customers resolve their issues.
In addition, the attractive offers available at Knife Center are compelling and encourage customers to make even more purchases.
I encourage the large and wonderful team at Knife Center to continue your excellent work and wish you continued success in your endeavors. Your dedication to quality and customer satisfaction does not go unnoticed, and it is this commitment that keeps customers returning time and again. I look forward to my next purchase and will happily recommend Knife Center to friends and family.
Best wishes, Your grateful customer, Tengiz.
I just received my first order and i was delighted.The delivery didn’t take too long as i had expected.The items arrived in good condition and i really hope that KnifeCentre will replenish all the out of stock items.So i can make new orders.
UPDATED REVIEW: (8/21/24) I am leaving the original review as the second part of this message for context, but I am changing the title and star rating from 1 to 4 stars. One of the very nice and understanding Customer Service Managers (J) reached out to me in an email a few hours after my call on 8/20/24 and resolved the issue. They stopped the package from being shipped at the standard rate and overnighted my replacement to me. I received it in the mail today as promised and this time it arrived undamaged. That's all I wanted, just some understanding that I ordered this knife under the assumption that I would have it within a few days, and after more than a week, I was getting a little impatient... My faith in the company and its ability to resolve order issues is restored, and will once again feel comfortable shopping with them in the future. In fact I'm going to buy some Benchmade BlueLube for my new knife right now. This is how you create positive experiences and lifelong customers, not by getting stingy and denying someone expedited shipping.
ISSUE RESOLVED, READ THE FOLLOWING FOR CONTEXT:
I bought a knife on Monday, 8/12/24 and paid for faster shipping, 1-3 business days. It came damaged (8/15/24). I called customer support, who asked for pictures of the damaged item so they could process the return. When I emailed them the pictures, they emailed me back a return label and said that, "as soon as you drop off the item at USPS, we will ship out your replacement." Well that didn't happen.
I called again the next day to see why my replacement hadn't yet shipped, they said it would either ship that day, Friday 8/16/24, or the following Monday, the 19th. It didn't.
I call again today (8/20/24) to see again why my replacement is not already in my hands, and the woman who answered me said that they only send out replacements once they receive the original item, so SOMEONE lied to me to get me off the phone. She also told me that she would not overnight my replacement, even though at this point I've already waited 8 days for this knife that I paid to ship quickly, and also that they would be sending it via standard shipping. These people didn't even have the decency to use the same shipping speed that I originally paid for, let alone overnighting the replacement to me AS THEY SHOULD HAVE.
I will never buy from Knife Center again. As soon as my knife actually does get to me, whenever that is...I'll be deleting my account and recommending anyone I know against purchasing from them in the future. Absolutely disgraceful "customer service."
I have been purchasing knives for my husband and myself for decades. Excellent pricing, quick turnaround ( when Knifecenter is in control 😉) and tremendous customer service people when I have had questions. Thank you very much!
Protection against possible fraudulent charge - THANK YOU!
I placed an order that was billed to me, but shipped to another address as a birthday present. I was contacted to confirm that this was a legitimate order. This is very much appreciated as fraud is everywhere these days. I spoke with wonderful customer service reps that walked me through the confirmation process. If more companies did this kind of thing, fraudulent charges would certainly decrease. Thanks for your diligence on keeping your customers protected and informed.
I love the look of the knife. Can’t wait to receive it. The elementum is one of my favorite knives and I’m sure this one will be as well
Reply from KnifeCenter2024-07-01
Thank you for taking the time to review. I checked the sales for the item in question and it looks like another customer ordered the last piece less than one minute before your order was submitted. Our inventory levels on our site are essentially in real-time but because of the back-to-back orders, it incorrectly showed "In Stock" when you placed your order.
With that being said, we did have one become available and your order did ship within one business day. It's currently in transit and is expected to be delivered today or tomorrow. Please feel free reach out with any questions.
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