excellent
excellent ! delivery is very fast
About Laredoute
Data updated- Website
- www.laredoute.fr
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 50 reviews
- Replies to negative
- 0% (0/83)
Do you own Laredoute? Claim this profile for free and start replying to reviews.
About this business
boutique en ligne de vêtement pour femme, lingerie et linge de maison, articles de micro informatique et électroménager
Is Laredoute legit?
Laredoute (www.laredoute.fr) has a 2.8 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
I have now sent two emails to your…
I have now sent two emails to your company in regards to me my sister my mothers orders that were supposed to come to my address as they are away and completely trusted me to collect their deliveries and keep them safe prior to their return I’ve heard nothing back and complete is it disgusted with the way the way I’ve been treated we are very hard-working people and we hardly get any time to shop elsewhere other than online so we completely rely on online shopping for most things we have ordered a lot from you in the total of £1200 each. I have now sent two emails to your company in regards to me my sister and my mothers orders that were supposed to come to my address as they are away and completely trusted me to collect their deliveries and keep them safe prior to their return I’ve heard nothing back and complete is it disgusted with the way that we have been treated we are very hard-working people and we hardly get any time to shop elsewhere other than online so we completely rely on online shopping for most things we have ordered a lot from you in the total of £1200 each On the buy now pay later accounts that we have and we were excepted on now you are saying that I details are incorrect which are not and that we may not get our deliveries at all never mind in time for our holiday which we completely trusted your company to deliver in time for despite all the bad reviews we still went ahead interested in your company to deliver now you are saying that we won’t get our deliveries as to why I will never know our credit rating is a good we’ve never had this problem with online shopping before we have never missed payments on the buy now pay later accounts that we have and we were excepted on now you are saying that our details are incorrect which are not and that we may not get our deliveries at all never mind in time for our holiday which we completely trusted your company to deliver in time for despite all the bad reviews we still went ahead interested in your company to deliver now you are saying that we won’t get our deliveries as to why I will never know our credit rating is a good we’ve never had this problem with online shopping before we have never missed payments are now !!! I can’t believe the customer service is so terrible how old is it just disappeared from All 4 accounts and now it looks like we will not be getting anything in time for holidays I allowed three weeks in between from when I ordered to my holiday for plenty of time for delivery and receive our items from France so the delivery time was not the problem the problem is that you are now saying that we are not able to have a delivery because there is something wrong with the details please explain why our details are so wrong and there is nothing on the website to say that we cannot have numerous deliveries to the same address by my family all in all I can’t believe the customer service is so terrible our old is it just disappeared from afar accounts an hour looks like we will not be getting anything in time from holidays I allowed three weeks Inbetweeners from when I ordered to my holiday so plenty of time for delivery and receive our items from France so the delivery time was not the problem the problem is that you are now saying that we are not able to have a delivery because there’s something wrong daddy tiles please explain why our details are so wrong and there is nothing on the website to say that we cannot have numerous deliveries to the same address by my family ! And two other family members did order and have it put to my address which I getting consent for so I could collect the parcels and keep them safe so when they returned they would have them here ready for the holiday not only does it make your company look bad and your customer service but also makes me look bad and it could also damage my credit rating for my other online shopping they have shipped my address !! Your company is completely on trustworthy not only to deliver what to get hold of in an emergency our holiday is in lesson three weeks away and we completely trusted you to deliver our items that we have ordered and we were accepted for ! Like I said I sent two emails and I’m expecting a reply today will even get our deliveries ?? Or are you just making excuses because you’re unable to deliver Service but you’re supposed to provide ? Like I said our holidays in less than three weeks and everything we bought on your website in the total of £1200 H and a personal accounts are now being threatened to not show up if they do not deliver them we are gonna have to do everything last minute with other companies that we can trust please let me know what is going on as soon as possible
A horrible customer service
A horrible customer service, practically doesn’t exist. It made me a lot of troubles to contact with them via e-mail or the phone – with no results. Beside, the returns you have to send now directly to France, and it is many times more expensive than before, when you could send it via the La Redoute shipment point in your country. The data they give you to prepare the sending are not complete (no phone number and e-mail address of the receiver in France) so you cannot to use services of many courier companies, who need such items. I am afraid that this company have serious business troubles and it is a big risk to buy anything there, especially that they take money from your card very quickly, but you have to wait for the delivery for weeks.
Incompetent stockhandling, fraudulous payment & data management
Bought an inexisting product : they were unable to deliver but my paypal payment is still pending. They refuse to cancel it pretending they have to legally keep marks of this commercial exchange that never happened ...
A very satisfied customer.
I don’t normally share reviews, however I feel compelled to do so, after the positive experience I have had with LaRedoute. I will admit, I hadn’t purchased from this company before and nor had I read the reviews prior to placing my order. I purchased a sunburst mirror which was considerably at a lower price compared to similar models I had seen at UK based retailers. After I had ordered I had come across the trust pilot reviews and was horrified with what I had read and the overall rating. What worried me more was the content of the complaints (wrong items being sent, poor customer service, very delayed deliveries and difficult returns). However, my experience was very much to the contrary. I had received an email confirmation straight away, I had received an update email for when my item was shipped. I also received the tracking information. They had shipped the item within the time frame stated (3-5 days). I had received the correct item and it had arrived in perfect condition. The item also was exactly as described and shown in the photos on the website. Myself and my family are overjoyed with their mirror. It looks fantastic in our living room. I cannot comment on customer service, as I did not need to deal with them on this occasion. For this reason I have given them 4 stars as opposed to 5. I hope my experience is one of many (the majority I hope). Thank you
Pleasantly surprised, product was delivered on time, very happy with my purchase, but useless customer service
In all honesty, I was extremely skeptical about placing an order after reading all the negative reviews about LaRedoute. However, I had seen a unique and beautiful table by AM.PM, exclusively designed for LaRedoute so I decided to purchase the piece of furniture. I contacted the customer service of LaRedoute Belgium and UK prior to my purchase, I wanted to know if the piece of furniture was flat packed and what the dimensions of the packaging were, as I needed the parcel to be forwarded by a second party shipping forwarding service because LaRedoute does not ship to the Netherlands. Response by email took long (1-2 days) and they couldn't answer my (simple and basic) question. In the meantime, I found the packaging information on laredoute.fr myself, strangely enough, this information was not available on any other LaRedoute website and I was surprised this information could not be provided by their customer service. After finalizing the order process, which went easy and without any problems, I was notified about all status updates regarding my parcel and the delivery was perfectly on time. The table is beautiful and very decently made, I'm very happy with my purchase. The moral of my experience: Satisfied, beautiful product and delivered perfectly on time. However, I can imagine based on the reviews below and based on my own LaRedoute customer service experience, if something goes wrong or you would like to return your item, with the help of their customer service, this could turn quickly into a nightmare.
unacceptable
My wife and I bought an AMPMW couch on Laredoute. The site mentionned 4/5 days delivery. After 3 weeks and despite many calls and emails we were left with no info. We finally got an answer saying the transportation company would contact us. It ttook another 2 weeks. When the D day arrived, the truck arrived 4 hours late and the couck was literally thrown unpacked in the middle of the salon. Unacceptable.
useless useless useless
Signed up in order to take advantage of 30% off voucher and ordered a little round white bedside table. A few days later a large square brown bookcase table arrived. About three times the value of the item I’d purchased but of no use to me whatsoever. Requested return via email as phones unanswered. Was told courier would let me know when collection would be made, they didn’t but someone has just collected it but according to his record there should be two parcels. Nonsense! Absolutely useless organisation.
Order No: 173328555907 (KIDS BED)
EYour Order No: 173328555907 Yann Solid Pine Bed WHITE 0SNGL 1 This bed is rubbish,,,, with 4/6 month it’s comoletely broken,,,, it’s just a waste of money. That’s 100% waste of our money if there is no solution for this. Already sent email lets see how they respond.
never answer to my mail. no comment.
I had bought a lot of thinks from this site years ago. Unfortunatelly they didn't deliver to italy so the pockets were consigned to me by a friend that live in france and sometimes went to italy. Recently i had tried to ask them if it could be possible to order something else because on the italian site there are only few articles, but THEY NEVER ANSWER TO MY MAIL. NO WORD.
Terrible customer service
Terrible customer service Terrible customer service: I cannot send back articles and I sent 3 emails to the customer service within the last 10 days without answers. Time is running and I may never get reimbursed... I do not recommend La Redoute.
Did not honour returns policy. Have ignored me.
I used the French site (.fr) LaRedoute are a re-seller and one of my items was from RITCHIE. I contacted RITCHIE multiple times as I wanted to return my item. MONTHS LATER NOW - they haven't replied or honoured the return policy. I contacted LaRedoute and they have similarly ignored me. I will never use them again.
They kept us in the dark
Bought a chair online. 3 to 5 workdays delivery. After two weeks still no news. Then they ignored 3 of my mails. Only the second time we called they gave us the real reason (the first time they said the delivery company was at fault). So they kept us in the dark for more than two weeks. Worst experience ever ordering something online.
Shameful!!
I bought twice and none of them received my purchase. The first time I bought some bed linen for my kids and after 10 days I received an email saying that they were out of stock. The sheets still appear as available to this day! Now recently I have bought a baby bed as a present for a friend and after more than 1 month and several calls complaining I still haven't received anything, and what is worse, I tried to cancel my order today and they told me that I should wait 10 days for someone to call me and process my cancellation request!! This is a joke.. Needless to say I will never ever buy in La Redoute.
Affordable, Quality and Fast
As an expat living in France I was a bit hesitant at first when I had to buy my clothes online (something I've never done before) and didn't know if the sizes would fit accordingly. I took the chance two months ago and it was well worth the try. So easy, very affordable and delivered well within 3-4 days max. They also keep you updated every now and again on your parcel location. I highly recommend this site :) Thanks x
Site en carton
Après avoir passé des heures à remplir mon panier, notamment à cause de plantages succésifs du site, je n'ai toujours pas pu finaliser ma commande car il subsiste un problème technique au niveau du paiement. Messages d'erreurs rencontrés : Server Error in '/' Application. Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated. Lors du paiement : Le service Paypal ne répond pas : merci de contacter une conseillère au 0892 350 350 (0,34€/min).
catastrophe
le service deplorable
La Redoute
Sklum
La Redoute UK
Zalando
Kave Home 
Maisons du Monde France
IKEA
La Redoute CH