boutique en ligne de vêtement pour femme, lingerie et linge de maison, articles de micro informatique et électroménager
Is Laredoute legit?
Laredoute (www.laredoute.fr) has a 2.8 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-11.
The returns process is easy but I’ve only ever returned 2 orders over the years and both times I’ve had to chase LaRedoute for my refund. On both occasions Hermes collected the item and gave me a card with a collection ref but over 2 weeks later LaRedoute have no record of the return and I have to chase my refund. The latest refund was queried with LR on 6/12 but has not been processed yet. Makes me wary of shopping with them after 9-10 years as a customer. Such a pity!
I ordered two sets of linen pillowcases for colour choice...keep the pair I liked, returned the other pair via Hermes home collection as instructed by the returns information on their website. I have the collection receipt to show that the items were collected. This was almost a month ago now, the refund has still not been processed...communicating with this company is really difficult, emails are ignored if you want to call them you are charged per minute...really shocking customer care. I have lost hope of ever getting my refund, I'm sick of sending emails that get no response. Luckily it is not a huge amount of money that I've lost, but I will never order from this company again.
Avoid this company like the plague!. I placed an order for 3 items weeks ago, I received another customers order which I returned via Hermes Couriers. I have still not received my original which cost £82.10, I have sent several emails, and the reply is 'you will be refunded when we receive the returned good. Absolute cretins, how can I return something I have'nt received.
Ive been ordering from this company for quite some time now. The delivery can at times take long but they always keep you updated. Sometimes the ordered items can look different from the pictures but that’s a risk you take when you order online. They have great offers and returns are always simple. I’m happy with this company and not sure why they are getting bad reviews.
Terrible - ordered a rug. Dont let the website fool you - if it says it's "in stock" that's not necessarily the case - they have to check it's in their warehouse first but they'll still take money out of your account straight away. Communication is so bad, you dont get a tracking number and the automated emails provide no details whatsoever.
I decided I didn't want it and was told to refuse the order to get a refund (this is after hounding them on emails and trying to call them). Took a week for the rug to arrive so I thought I might as well accept the order as I could always return it, and wanted to see what the rug looked like and realised it wasn't what I wanted.
As soon as I tried to return it, they were silent - no one responding to the four emails I sent. Absolute joke that they don't respond to emails so you end up calling them and they charge 7p per minute!
They're quick to take your money, but not quick to provide a refund. It will take 14 days for the rug to be returned to them and additional time for them to process the refund. I bought this on my credit card which I have to pay off in 10 days. Great.
Never using these again!!!!!
Won’t let me pay online
Won’t ring the number to pay!
I’m now over the due date
Won’t let me send email
Took weeks for order to come and charged me
Delivery even though I qualify for free delivery as first order
Wow shocking service
Dreadful customer service. After receiving 3 faulty items, out of a 5 piece order, I spent 2.5 weeks, of making 4 phone calls and 4 emails to ask about a reduction in price or replacing the items. I was constantly told someone would get back to me, but they never did. I have now returned all of the order for refunding.
It is impossible to talk with them or get a reply to an email about order placed, yet they are quick to take your money from your account. You can sit on the line for half an hour easily - plus you have to pay for your call to their customer services to find out about your order!! This has happened so many times. Your order to very often delayed and its impossible to get information. Dreadful.
Oh my. I ordered some sheets in August. I was unable to.collect them as I contacted Covid. Despite frequent emails and phone calls from myself, I now have been sent an Arrears letter. It clearly states on my account that these items have been returned. Impossible to speak to a person,I've been on hold now for 25 minutes. Appalling
Placed an order in error. I cancelled it straight away within 5 minutes of my order. Customer service unable to cancel my order as invoice has already been generated. I was advised to refuse the delivery at my door. I don't understand why they cannot just contact their warehouse to cancel my order. It will be too much hassle to return an order and my delivery fee will be wasted. I have now decided to close my account to this company.
AVOID AT ALL COSTS
2 months on and still haven’t received my order. Absolutely abysmal customer service. Shame I didn’t read the dreadful reviews in advance
I ordered a duvet set for my daughter as a gift, almost a month ago. I paid €121 for the item including delivery. I checked the tracking number and it is in the parcel centre for 3 weeks and hasn't moved. Customer service keep saying they are looking into it, but nothing is happening. I definitely won't use or recommend this company ever. They respond to each email but it is the same generic waffle each time. I am out of money and my daughter hasn't received her gift. Very very poor customer service
Following my earlier review , I have written to the address as provided
Please ensure my order reaches me - as I mentioned it’s been 2 weeks now
Thanks
when ordering items like very large rug trying to get a label for collection is impossible, no replies to emails and half hour on the phone to get nowhere. TERRIBLE for anything that is not small
If it were possible to award no stars, I would. I was sent a cheap chipboard console table in place of a £500 marble table; no similarity whatsoever. Two Hermes drivers were sent to collect it who weren't able to take furniture. Eventually, another dispatch company turned up and took it away but didn't have my replacement as was promised. On phoning, I discovered my actual item had never even been ordered. I have just been informed that I have to wait three weeks for my refund. Avoid at all costs.
Stupidly ordered a headboard from La Redoute
Paid for delivery only to find out it might take 14 days. After 14 days it still hadn’t arrived so contacted them to warn that I was going on holiday and not to deliver while I was away.
Was told the supplier had been informed and would be in touch, which they weren’t. After much pestering, the supplier’s delivery partner got in touch to say they would deliver while I was on holiday. I arranged for delivery after my return.
Delivery was instead attempted while I was on holiday and the item was dumped next to bins at the back of the house in the pouring rain. The package stated on it that it should not be delivered without signature!
On my return I found a smelly damp package with condensation inside and the headboard had also been shipped with a faulty bed post. To make matters worse I researched the supplier and discovered that shipping was free from them and the item was £50 cheaper than La Redoute advertised.
I then received an email telling me that my item would definitely be shipped a day after my desired date. They don’t even know if an item has already been delivered or not!
All in all feeling ripped off, messed around and generally treated badly. Poor customer service, dreadful shipping process and a ripoff.
La Redoute is just a very bad drop-shipper of dodgy companies’ products with poor customer service. Do not use them, just go straight to a reputable manufacturer instead and deal with them directly.
Possibly the worst company I’ve ever dealt with.
I ordered an expensive item with them 12 weeks ago, the item was on sale 30% OFF.
I assumed because of the long lead time - but I wasn’t in a rush. Anyway last week they send me an email saying that my bank hasn’t allowed the payment to go through and they’ve cancelled my order. I called my bank furiously and they explained that no attempt has been made - they send me my “transaction attempt report”.
The best part about it is La Redoute have now increased the original price of the item and added a further 4 week delivery time.
I follow up with a very nice email asking what can we do to resolve the issue - no replies.
Complete scammers!
I should have read here before ordering !
I received the WRONG order, and when I asked for a return, I had to pay for the post. It's scandalous !
Dont order there !!!
I ordered clothing items which didn't fit. Sending them back wasn't free of charge (I paid over 8 euros). It took the company more than two months to refund the purchase (almost 100 euros). I had to call multiple times.
I ordered a vanity table and the item was broken when arrived. I’ve been chasing them for three months and no help whatsoever. The quality of the table was very poor.
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