boutique en ligne de vêtement pour femme, lingerie et linge de maison, articles de micro informatique et électroménager
Is Laredoute legit?
Laredoute (www.laredoute.fr) has a 2.8 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-11.
Extremely long delivery and completely broken product
Waited 16 days for a track & trace code to be send. After calling them because I hadn’t heard anything. The moody employee at the phone said it “will probably be delivered next week”. I immediately received the track and trace code, and 3 days later received the package. And what do you know, the lamp was completely scratched. It is supposed to be orange, but the surface is more transparant than orange because of all the scratches. Worst company every
The bed I bought is beautiful, but the vast quantities of completely superfluous and unsustainable polystyrene that came in the packing appalled me. I will not buy from a company that uses unnecessary packaging.
The customer service of La Redoute is appalling.
I received a smashed mirror and immediately sent an email with pictures to request a refund or exchange. No response.
I emailed again to a different email address a few weeks later, forwarding my original email and still, no response.
I engaged a customer services representative on live chat, and after 30 mins of chat, told me that I would have to call the helpline to arrange an exchange.
I called the customer service number and spoke to a representative. He had no way of accessing the emails that I had sent and there were no notes on my account referring the damaged item. I started the story again and provide all of the details, only to be told I’d then need to send the emails I sent to a third email address. The representative explained he couldn’t see the email and the email I was sending would be dealt with by a different department. The representative said he was new and could only deal with a limited range of queries relating to orders, yet on the call options I’d selected returns. The representative then suggested that I should have called the customer services number in the first place, suggesting I’d been somehow naive to rely on communication via email and chat!
The mirror is also now out of stock, and I’m still waiting for a resolution 7 weeks later.
I bought AMPM chairs, not only they arrived late but they arrived with defaults.
The chair broke, because it was not even made well, the legs were not even glued!!!!
my mom fell off the chair and hurt herself badly.
And then it was on me to return them , they're usnig very basic delivery companies who do not even come to your door, you need to bring it to delivery companies.
TO AVOID ABSOLUTELY!
they are scam
no one responds to teh email
several emails no response and they have not given me a VAT receipt
they have 2star, what ever happens you know whom to blame
Parcel was left on my empty driveway and stolen before I returned home. Reported to La Redoute immediately and still no response, they don't reply to emails, don't pick up the phone. Had another parcel from a different retailer stolen at the same time and they resolved the next day
Used la redoute Italy
This company is awful. I bought some furniture online and cancelled the order 2 minutes after making it. I wrote back / contacted them several times to make sure they got it, and i just get a message (48hrs later) saying that my order has been dispatched and will be at my house in 4 days. At the bottom of the email they state that I will have to take the items to the post office if I want to return them. Imagine the wasted time, energy, gas, hours someone has spent moving the furniture, the number of emails I have written And all the related stress because they are unable to register cancellations on a timely basis and they have a dismal logistics and CRM system and never read any of the emails and service tickets you open. Losers
About two months ago I bought a couple of night tables for my bedroom and after 3 weeks waiting, they arrived with some finishing problems on the wood. I contacted the customer service that quickly got back to me offering a free return or a 25 euros compensation for the trouble, per item. My husband was already a bit upset with the delivery delay so I decided to keep the tables. The problem is that in one month of usage the tables have deteriorated pretty quick. It just looks HORRIBLE! It is as if the wood has no treatment at all and everything that touches it (fingers), leaves a stain. Just to be clear this is an item from their most expensive brand, so you expect quality given the price. Of course I regretted not sending them back. So it became important to me to warn future buyers about the situation. I got an email inviting me to review the item, so I did. I wrote a very honest and simple review about the situation and for my big surprise, my review has been “moderated” with an excuse that said i was complaining about the delivery delay. Which is wasn’t! So I removed the part where I mentioned the delivery and still got the same answer. Many trials later my review was still denied, i guess because i was giving it 1 star. So I contacted customer service about this many times and got all kinds of excuses. I really just want to advise future buyers about this trap. And now that i am somehow making it public in another way, I bet the company will “find a solution to my problem” pretty soon. I wonder how many customers have had their honest opinions denied like I did.
I recently purchased items from La Redoute. I emailed the Company with a few queries and I could not fault the speed of response I received and also the satisfactory resolution of the problem. I regularly purchase clothing for my grandchildren and an yet to be disappointed
This is for the french site.
I bought two chairs with wooden legs to be assembled. A heavy built friend sat on one of them and two legs broke. I asked if they send just the legs. They said they do send them, but it is not part of the warranty. I said fair enough.
They sent the legs and they were free any way.
Also, the answer to my requests and the shipping were pretty fast: I sent an email on one day and got a phone call answering on the next.
Happy with the service.
I returned an order, and since 2 months I can't get the refund. I wrote many emails, called to the customer support, but they do nothing and feed me promises. I will now have to open a dispute and spend even more time to just get a 40eur refund.
Terrible wait to speak to customer service. Items are advised to be collected are not even dispatched. Wrong info on the my account. Some items charged for never received. Almost everything out of stock and long waits for delivery, things arrive in dribs and drabs, impossible to keep a check on if you have a life
I ve bought things from this company for years….however they say you never know if is a good company until done thing goes wrong…
They sold me a mirror with very specific brackets to attach it to the wall - but only one half of the bracket fitted. I didn’t realise until I had an odd job man come out to fit it and he couldn’t (still had to pay him for his time) I contacted them and they said they did not have any parts and did not sell that mirror anymore and I could return it (I ve checked the website and they do still sell it, but with a slightly different name and higherprice)
Anyway after weeks and weeks and weeks of very sporadic emails by them they said to send it back - even more weeks of emails to arrange the collection.
It was finally collected last month (3 months after initial contact) and despite 4 emails and reaching out on SM no one replies - their website says 14 days for a refund - no refund, no email, no confirmation they received it. No reply at all….
So now I have no mirror, no money and no faith in this company any more
Absolutely appalling customer service and communications team. I had to contact the supplier directly to resolve the matter who kindly got involved when they didn't have to; just to get me my money back within a 6 month window.
Appalling service, send now 4/5 emails, no response, send me goods with someone else's makeup all over, no labels, and a coat that looked like it was from the 2nd hand shop, 11 days to arrive, 2 weeks to answer my email about the faulty goods and send send them back but no information on how to and will not answer me since, shocking a big name company operate this way, they are going under.
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