boutique en ligne de vêtement pour femme, lingerie et linge de maison, articles de micro informatique et électroménager
Is Laredoute legit?
Laredoute (www.laredoute.fr) has a 2.8 out of 5 rating on OK.one, based on 157 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. Opinions are polarized: 45% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews; 50 of them were added in the last 12 months. Last updated 2026-08-11.
Be careful and avoid if you can. We ordered a floor lamp last month which was delivered late and missing its base. I've called and emailed the international customer service repeatedly over the last two weeks, no one bothered to get back to us and when I chased them again today for an update they said they couldn't send the missing part or do anything to help and that we had to return the lamp for a refund. Extremely disappointing experience for a first order with AMPM/La Redoute.
This company isn't worth 1 Star!
We placed an order on the 10th of October and still haven't received the item. IWe have contacted La Redoute several times and they just fobbed us off and blamed the distribution company! Promises to call us back with a resolution were never kept! Having contacted the distribution companies associated they have not received the items from La Redoute.
Avoid this company and save yourself a load of hassle.
I need to know when my item will be delivered as it appears to be lost. No communication. No phone or email updates. No way to reach customer service by phone. Utterly disgruntled. DO NOT USE THIS COMPANY. They have the nerve to ask me to review my item - and when I complained it had STILL not yet arrived, they refused to publish the review.
Half a product and no customer service. We bought a 500 Euro bed and only had three slats. The mattress falls completely through the three slats and it is completely unusable. No one at the company responds and they haven't honoured their free returns policy.
I've ordered two articles of which one never arrived. I've had to call the client service 3 times in two weeks to find out what actually happened. Never heard anything back - nor was the problem treated until the 3rd try.
Made 2 separate purchases, both contained 1 wrong product. They take ages to answer the phone, when I did finally get through, spoke to a very helpful lady who agreed to resend, but when the 2 new items arrived, yet again one of them was wrong. Typing this as I sit on the phone waiting for them to answer. 45 mins so far! Avoid, avoid, avoid!!
Never buy from this company, it is a scam. I tried to return an item that I already paid $14.00 to deliver. Wanted $162.00 !!!!!!!!!!!!!! to return. Scam outfit.
Terrible customer service.
I ordered summer clothes for my 10 year old daughter on 5th May. It is now the 23rd June and nothing has been delivered.
Before ever leaving a bad review for a company, I always give them a chance to rectify. I have called them in France twice and emailed them multiple times asking for a refund as the items must be lost. No refund, no reply........
I will never order anything again from this company.
Terrible company to buy from. Sent damaged goods that aren't even what I ordered! I bought two poufs, both the same item, but when they arrived both were completely different, and both had damage on them. Terrible customer service trying to deal with it. Wanted various pictures sent, which I did, then nothing from them at all. I tried to write an honest review on their own website like they asked, but after 5 times of trying and them rejecting my review, I gave up! Will never buy from this company again! I should have read the reviews first! Warning! Don't use La Redoute!
Une entreprise terrible à laquelle on peut acheter. J'ai envoyé des marchandises endommagées qui ne sont même pas celles que j'avais commandées ! J'ai acheté deux poufs, tous deux du même article, mais à leur arrivée, ils étaient complètement différents et tous deux étaient endommagés. Un service client terrible qui essaie de s'en occuper. Je voulais qu'on m'envoie plusieurs photos, ce que j'ai fait, puis plus rien du tout. J'ai essayé d'écrire une critique honnête sur leur propre site web, comme ils me l'avaient demandé, mais après cinq tentatives et le rejet de ma critique, j'ai abandonné ! Je n'achèterai plus jamais de cette entreprise ! J'aurais dû lire les avis d'abord ! Attention ! N'utilisez pas La Redoute !
Shocking delivery service + no refund after 4 weeks
Shocking delivery service. Still waiting on refund after 1 month. I waited in every Saturday for 3 weeks for a delivery that never came. It's a shame as one my table finally arrived, I was very happy with it. But one item had to be cancelled and I'm still waiting for my money back 4 weeks later. Their delivery partner is, quite frankly, scandalous!! I will have to call la redoute to chase for my refund, which should not have to be the case. I'm left with a lack of trust and - despite the sometimes quite nice products - I will never order from La Redoute ever again. OH! And beware, returns are only free if you are buying directly from La Redoute, their partners do NOT usually offer free returns.
Nice customer service, sales are good but if not on the sale so expensive, items take a while to arrive but I was told by customer services the warehouse is in France?
Order n°0193359982839 placed 01/12/2019
Order Details
£70.40
Total items : £88.00
No of parcels : 2
Delivery Option : Home Delivery
Payment method : Visa
Invoice n° 62285639
Prepared for despatch on the 01/12/2019
Despatched the 03/12/2019
TOASTER
SWAN
2 Slice Nordic Toaster White
Ref: 1339559
Colour: WHITE
Size:: 1
Quantity: 1
Invoice n° 62285638
Prepared for despatch on the 01/12/2019
Despatched the 03/12/2019
PLEASE CANCEL THESE AND SEND ME A FULL REFUND. *** I have been waiting for these for 20 days now, apparently they have become “lost” stilll can’t get through on t he phone to you and I have now purchased these in a store, let’s save us both the hassle and just send me my money back and don’t bother posting the product at this stage. This was a Christmas gift. I will NEVER use this company again.
I ordered a pair of shoes and they send me two the same and I sent one back. It's one month and on my account shows that I have to pay for both and I it's one week trying to call them and no one answer . They keep me for hours on the phone without any answer. I sent an email no answer. Very bad experience.
We tried on two consecutive days to order a dining table and chairs. Both times, after selecting the items, choosing one of the proposed delivery dates, and paying, we were shown a message that the delivery date was not available (so why was it offered?). We then called customer service and asked to be called back - why should we pay for a call made necessary by a website malfunction? The operator took our number but hasn't called back.
We shall take our business elsewhere.
By all means, AVOID. The worst of all. I am still waiting for my reimbursement of my order which was not honoured. Don't waste your time to contact the Customer Service (only through Twitter or Messenger). They never reply. Otherwise you pay by calling them. Really frustrating experience.
My order with laredoute.fr was cancelled. Unclear why. No email address to write to and the lady on the phone could not explain what happened. Still no answer. Very disappointing experience.
They don't care about the customer.
I bought a "product". I ordered and received it only one week later. The product I have received has defects.
I have sent a mail to the seller, it tooks around 4 days to send me the process and never answer my question when will I will be sent a new product to change the defected ones. so, now, more one week waiting when I will get the information on when will I will be delivered. in total it is now 16 days and I hope to recieve the product in a week or two.
This is very bad because, when we have payed we couldn't retract in reality. If we want to reimbursed, it take 14 days... everything is slow. looks like it is not a French site and products could travel the world to get to us and we payed for it. Very bad experience. Don't be attracted by price, just think about experience like me.
if you want to contact the customer service on phone the call is overtaxed and also, log waiting time. I even called and waited and then the system hanged out (closed) my call after a long wait.
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