letbricks.com

Hello, Thank you for your feedback. The issue you’re experiencing was caused by a delivery mistake made by the local shipping carrier in your area. Since receiving your message, we’ve been actively following up on your case. We truly don’t want any of our customers to suffer any loss. However, we sincerely apologize that we do not have direct control over your local logistics partner. Due to geographical and operational limitations, we sometimes need the customer’s help to communicate with the shipping company directly. Of course, we are also submitting requests on our side to assist the process. This morning, we were happy to see that the local courier has already contacted you via text message. If the issue is still not resolved, please don’t hesitate to email us again. I will do my very best to help you until the problem is fully resolved.

Thank you so much for your wonderful review! We’re thrilled to hear you love the build and find it spectacular to display. Your support truly means the world to us and encourages our team to keep creating amazing sets. To show our gratitude, here’s a special 15% discount code "stuff" just for you, valid throughout June. Hope you enjoy your next build with us! Thanks again and happy building! 👍

Dear Customer, Thank you for bringing this to our attention. The product you purchased has previously been sold many times without any missing parts and has performed well. However, when we received your report, we regretfully discovered that one of the parts is now permanently out of stock. What’s more, this part is an original LEGO element, which we are unable to replace ourselves. We completely understand your disappointment and sincerely apologize for the inconvenience this has caused. As compensation, we would like to offer you 5% of your order value. Please contact our customer service team so we can arrange this for you as soon as possible. Once again, we are truly sorry for the trouble, and we appreciate your understanding and the opportunity to improve. Sincerely, Yuin letbricks

Thank you so much for your wonderful feedback! We’re delighted to hear that you received exactly what you ordered and are happy with the quality. Your support means a lot to us and encourages our team to keep delivering great products. If you ever need anything else, feel free to reach out. Happy building! 😊

Thank you so much for your kind review! We're really glad to hear you enjoyed building the model. We truly appreciate your feedback about the instructions. We're currently working on improving the experience, and offering printed manuals is something we're actively considering for the future. Thanks again for your support — it means a lot to us! Warm regards, Yuin Letbricks

We’re truly sorry for the disappointing experience you had, especially since this was meant to be a birthday gift. We completely understand how frustrating and embarrassing that moment must have been, and we sincerely apologize for the upset it caused. To clarify, the items we sent were correct based on the order. However, we take full responsibility for the confusion. Our product images and descriptions were not clear enough, and we now realize they may have caused a misunderstanding about what was included. We’ve since updated the listing to make it clearer and prevent this from happening to anyone else in the future. Even though the mistake wasn’t in the product itself, it was in the experience, and we are deeply sorry for that. As a gesture of apology, we’d love to offer you a discount on your next order. Please reach out to us if you'd like to claim it. Thank you again for your feedback. it’s helping us improve. Warm regards, Yuin letbricks

We’re sorry for the slow building experience due to the unsorted parts and especially for the frustration caused by missing or unclear details that were shown in the product images. If you could kindly provide your order number, we’d be happy to look into your case and make any necessary adjustments. For any parts we don’t include in the set, we always try our best to note that clearly in the product description. Your feedback helps us improve, and we truly appreciate your support. Warm regards, Yuin Letbricks

Thank you for your support and trust in our products. I hope I can serve you again. Have a nice day😊

Thank you very much for your suggestions on our products. We are happy to accept your opinions and make improvements. If it is convenient, you can send me the corresponding pictures. We will make corresponding improvements and strive to make better products.😊

Hello Michael, I am sorry that our product did not satisfy you. We value your evaluation. If it is convenient for you, you can provide us with relevant videos. After receiving your videos, we will make corresponding strategies to remedy you and make corresponding improvements to the product. Please feel free to contact me, I am committed to giving you the best service. Update: Hello Michael, LetBrick has always been committed to improving product precision. The problem of MOC model falling apart that you mentioned may be related to product structure and part tolerances. We have contacted the designer to optimize the structure of the MOC drawing, hoping to reduce the occurrence of similar situations. If you are willing to communicate further details (such as specific part numbers, building videos, etc.), you can contact us by email at any time, and we will follow up and solve the problem. Sorry again for the trouble caused to you! We respect your choice, and whether you continue to support LetBrick or not, we sincerely hope that you can find fun in building block creation. Update 2：Hello Michael, We respect your any choice. Thank you for your past support for our products. We will listen to your opinions and improve the products you purchased. I hope you could enjoy your assembly experience. In any case, we appreciate your suggestions and attention.

Hello friend, we value your comment very much. In addition, please allow me to explain to you that there are two types of building block products on our website: 1.One is ordinary MOC: MOC (My Own Creation) refers to original, designer-made building block models, which are different from standard sets and focus on creativity and uniqueness. The MOC you buy from Letbricks is an authorized creation, complete with manuals and all necessary parts to reproduce the designer's vision. （Our process:1. Parts classification: We classify the required parts according to your order.2. Quality inspection: Each part is thoroughly checked.3. Fast delivery: After approval, your order will be shipped quickly.） So for this type of product, we do not sub-package the parts. If you see the digital code on the package, it is set by us when we manually sort it for more convenient quality inspection. The advantage of ordinary MOC products is that they cover the vast majority of products on our website, so the types are very wide and the quantity is very large. The types that can be provided to customers are very wide, which can basically meet 90% of building block enthusiasts. The disadvantage is that there is no subcontracting of parts, which makes it difficult to build. 2. The other type is our mass-produced MOC or brand (we sell it jointly with other manufacturers) This category is developed from ordinary MOC. Generally, we will choose some ordinary MOC with good sales to do mass production. That is, through our machine production, batch manufacturing, and all parts will be subcontracted according to the steps. The advantage of mass-produced MOC is that the parts are subcontracted, there are paper instructions, and the packaging is exquisite. But the disadvantage is that we currently have relatively few mass-produced products, which cannot cover the needs of most people. At present, we have been continuously expanding the scope of mass-produced MOC, hoping to mass-produce more and more MOC, so as to better improve the customer experience Thank you very much for your support and understanding!

Thank you for your recognition of our service. We will continue to provide our customers with the best service. Thank you for your trust and support of our products. I hope you could enjoy your assembly process. Looking forward to meeting you again at Letbricks.com.

We are very happy to see that you are satisfied with our service 😊 Thank you for your encouragement. We will continue to strive to provide customers with the best experience Thank you very much for your support and affection for our products. Wish you a nice day.

Thank you for your satisfactory evaluation and your support and trust in our products. We hope to serve you again. Have a nice day.

Thank you very much for your kind feedback. Yes, we provide free replacement service and we will reply your email within one day except holidays. We are sorry that our products have made you wait for a long time. But if the warehouse has stock, we will save the time of product preparation and ship it immediately. Thank you for your support and understanding of our products. Have a good day.

We understand your anxiety while waiting for your order. Please forgive us that our products may take a long time to prepare. Thank you for your patience and support and understanding. Have a nice day!

Hello friend, thank you very much for your affirmation of our service quality. Except for holidays, we will reply your email within one day. If you have any questions, please feel free to contact me. I am happy to help you.

Hello, friend, we attach great importance to your comments. In addition, please allow me to explain to you that there are two types of building block products on our website: 1. One is ordinary MOC: MOC (My Own Creation) refers to the designer's original building block model, which is different from the standard set and pays more attention to creativity and uniqueness. The MOC you buy from Letbricks is an authorized original work, containing instructions and all necessary parts to reproduce the designer's idea. (Our process: 1. Parts classification: We will classify the required parts according to your order. 2. Quality inspection: Each part is thoroughly checked. 3. Fast delivery: After your order is confirmed, we will ship quickly.) Therefore, for this type of product, we do not subpackage the parts. If you see a digital code on the package, it is set by us when manually subpackaging for quality inspection. The advantage of ordinary MOC products is that they cover the vast majority of products on our website, so the variety is very rich and the quantity is very large. The types we can provide to customers are very wide, which can basically meet 90% of building block enthusiasts. The disadvantage is that there is no subpackaging of parts, which makes it more difficult to build. 2. The other type is our mass-produced MOC or brand (we sell jointly with other manufacturers). This type of product is developed from ordinary MOC. Generally, we will choose some ordinary MOC with good sales for mass production. That is, through our machine production, batch manufacturing, all parts will be subpackaged according to the steps. The advantages of mass-produced MOC are subpackaged parts, paper instructions, and exquisite packaging. But the disadvantage is that our current mass-produced products are relatively small and cannot meet the needs of most people. At present, we have been continuously expanding the scope of mass-produced MOC, hoping to mass-produce more MOC, so as to better enhance the customer experience. Thank you very much for your support and understanding!

Hello friend, if you have any questions about your order, please feel free to send us an email to communicate with us. Except for holidays, we will try our best to reply to all emails within one day. Regarding waiting time, please allow me to explain our process to you: 1. Parts classification: We classify the required parts according to your order. 2. Quality inspection: Each part is thoroughly inspected. 3. Fast shipping: After approval, your order will be shipped quickly. We are really sorry that you had a bad experience. I hope my reply can solve your doubts. Wish you a good day!

Dear friend, please forgive us for the bad experience we brought you. Each of our products requires some preparation time and manual full inspection time. Most importantly, I found that our orders surged when you purchased our products, so your order was delayed for a long time before delivery. Once again, we express our sincere apologies to you. We hope that except for the late delivery time, the quality of our products itself can satisfy you. Thank you for your support and understanding.