Letbricks is a dynamic and creative company. In recent years, the company’s business direction has been placed on building blocks. We manufacture high-quality customized products for each Lego fan, including a wide range of professional products, including Moc kits, Lego conversion kits, lighting kits and accessories, building block display boxes, etc.The goal of Letbricks is not only to provide work from a wide variety of great designers, but also to collect and share the best MOC ideas from around the world. Our team is dedicated to providing our customers with quality products at low prices as well as promotional customer service.
Written by the business, not verified by us.letbricks.com (www.letbricks.com) has a 4.0 out of 5 rating on OK.one, based on 303 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 71% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 83% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-10-25.
The customer service is very responsive if I have an issue. I love the products. The selection is incredible.
Thank you so much for your kind words! We're thrilled to hear that you’re happy with our customer service and product selection. We truly appreciate your support and hope you continue to enjoy building with LetBricks!
Great customer service!
Thank you so much! We’re delighted to know our customer service met your expectations. Your support means a lot to us! ❤
MOC set arrived quickly and in good condition. Transaction was easy with clear order tracking.
We’re so glad to hear that your set arrived safely and quickly! Thank you for appreciating our order process — we look forward to serving you again.😊
The mark of a great company is in observing how they handle after-sales support. Letbricks has been exceptionally helpful even for models purchased long past any return/warranty windows and for that, I am truly grateful. My kids and I thoroughly enjoy assembling the sets we've accumulated and I will continue to look at Letbricks first for future inspiration.
Your kind words truly encourage us — thank you! We’re so happy to hear that you and your kids are enjoying the building experience. Our team will always do our best to support you, and we look forward to inspiring your future creations with Letbricks :D
Sent the wrong set. Didn't offer to replace. When asked for a refund, you stopped responding.
We’re very sorry for the inconvenience you experienced. Please rest assured that our website provides reliable after-sales service — if a wrong set or missing parts are received, we’re always willing to help resolve the issue. We never refuse refund requests, and any delay in response was likely due to the time difference. Our team will definitely follow up and make sure this is properly resolved for you.
Thanks for the nice cruiseship mocs. Everything went fine! Except the delivery of one part because of some problems during delivery by logistics provider dpd who were not able to deliver as requested. Letbricks support also helped to fix this problem and the part was delivered next round. Many thanks to the team of Letbricks.
Thank you for sharing your experience! We’re sorry for the delivery issue caused by the logistics provider, but we’re very happy to hear that our support team was able to assist and get everything resolved. Your satisfaction means a lot to us!
Great set, missing lots of pieces
Thank you for your feedback and for enjoying the set overall. We are very sorry to hear that some pieces were missing. We offer a free missing-parts replacement service and would be happy to help you resolve this issue.
I ordered a 1/35 scale fighter jet set from this site and the quality of parts were really good. There were a few missing pieces at first but after contacting them, they quickly sent me the missing pieces free of charge. Despite the missing parts originally, there was no other problem.
Thank you so much for your kind feedback! We’re really glad to hear that you enjoyed the quality of the fighter jet set and that our free replacement service was able to resolve the missing parts quickly. Your satisfaction means a lot to us, and we’ll keep working hard to make every building experience even better.
They have great service. Friendly, quick and useful. The bricks have okay quality as they can be hard to press together and the axels can be very tricky to slide stuff on to.
We truly appreciate your support and honest feedback! It’s great to know that you are happy with our service. We’ll also take note of your comments about the bricks and axles, and continue improving in the future. Thank you for building with us, and we look forward to serving you again!
Delivery and sorting out of each element are very well done and organized. You only focus to assembly.
Thank you so much for your kind words! We’re glad to hear that everything was well organized and made the assembly process easier for you. We hope you enjoy building your set!
Was a perfect experience, It took some days the shipping but everything arrived prefect
We are so happy to know you are satisfied with both the products and especially our after-sales support. Providing reliable service and making sure you enjoy a worry-free building experience is always our top priority. Thank you for recognizing our efforts and we hope to see you again soon! 😊
The products are good, but the after-sales support is Fantastic.
Thank you so much for your kind words! We are glad to hear everything arrived safely and that you are happy with your experience. Shipping can sometimes take a little longer, but we truly appreciate your patience and trust. We look forward to serving you again in the future :D
I received my Big Boy model as a gift. A year and a half later when I needed replacement parts LetBricks responded quickly and sent me the parts I needed. Outstanding customer service!
Thank you for sharing your experience with us! We’re so happy to know that even after a year and a half, we could assist you with the replacement parts you needed. Providing reliable and timely customer service is always our priority, and your recognition means a lot to us. We hope you continue to enjoy your Big Boy model, and we’ll always be here whenever you need support.
I’ve gotten a few items on separate transactions with Letbricks. They are very prompt and professional. Brick quality is excellent with little to no issues. If any issues arise, I’ve contacted their customer service and they helped address and resolve them in a very satisfactory manner. I would buy from them again.
Thank you so much for your kind words and for trusting Letbricks with multiple orders. We’re thrilled to hear that you’re satisfied with the brick quality and our customer service. Your support means a lot to us, and we’ll continue working hard to provide you with the best building experience. We look forward to serving you again in the future!
Had a major issue getting to the cart to check out. The cart window opened but it was blank. Sent an email to site support and it took 3 days before I could check out. Issue seems to be that they were doing a site upgrade and there was no notice to this upgrade happening.
We’re truly sorry for the inconvenience you experienced during checkout. You are right — we were performing a site upgrade at that time, and we should have communicated it more clearly. Thank you for your patience, and we will work to ensure a smoother experience in the future.
Good job on the order that was on time
Thank you so much for your kind words. We’re glad to hear your order arrived on time. We look forward to serving you again 😊
Prices a little high, but the kits they offer are unique and I am sure limited editions. The quality of the bricks is great and the packing was great for the first large kit I ordered. Since my first kit I have ordered two more that are in the loop to be created, checked and shipped. Looking forward to future buys from them.
Thank you so much for your thoughtful review and the 5-star rating! We're truly happy to hear that you appreciate the uniqueness and quality of our kits. It means a lot to us that you trusted us enough to place more orders, and we're excited to deliver those to you soon. Thanks again for your support. We look forward to bringing you more unique building experiences in the future!
When I saw the beautiful medieval windmill, I just had to buy it for my medieval collection, and it was a steal at only $65! Wrong. This is the worst designed thing I’ve EVER seen. While it does look cool in the end, if you just breath on it or even look at it cross eyed, it falls apart. I’ve never seen anything so badly built. On top of that, every single windmill pane is unusable because they came permanently bent in half. I’m ONLY giving this thing 2 stars because in the end it does look nice. But there’s no playing with it at all.
We're truly sorry to hear about your disappointing experience with the medieval windmill set. At Letbricks, we are committed to delivering high-quality building sets and creating a satisfying experience for every customer. Please know that all of our products go through strict quality checks before shipment. However, we understand that issues can occasionally happen during packaging or transit, and we sincerely apologize that this affected your experience. We appreciate your feedback about the structure and the condition of the windmill panes. This is definitely not the experience we want our customers to have. We’d love to make things right for you. If you're open to it, please reach out to our customer service team with your order details and photos of the damaged parts. We will do our best to offer a suitable solution. Thank you again for your honesty. Your comments help us improve both our designs and our service.
I am very disappointed that there was no instructions included on a USB stick with these models.
Thank you so much for your feedback! We’re sorry for any confusion caused. To reduce plastic waste and keep things efficient, our sets come with digital instruction manuals, which can be accessed via QR code or email. If you need any help locating or opening the manual, we’re always here and happy to assist. Your support means a lot to us!
Your end was all ok, the product itself has design faults
Thank you very much for your valuable feedback! May we ask what specific design issue you encountered? To help us better understand the situation, could you kindly record a short video showing the problem? (Unfortunately, video files cannot be sent via email. You may upload the video to any social media platform and simply send us the link.) This will allow us to report the issue accurately to our product manager for further evaluation. Based on their feedback, we will send you the correct replacement parts to ensure your product functions properly. We truly appreciate your support and patience. We will do our best to resolve this for you as quickly as possible.
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