About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
lot of selections
lot of selections. easy ordering
Good stuff
Good stuff easy to find
Too many hoops to find items
Site kept cycling off.
This is my first time
First time using site
Need Alternate Shipping Rates
On other sites like Amazon, for this amount of purchase I would get free shipping, which I would prefer. The length of time does not matter to me. But I do like your products.
Really needed to "speak" to a person…
Really needed to "speak" to a person regarding the credit amount I thought should have been $28.99 for NOT returning 2 tops 9/20 and accepting 50% credit! Ticket 104300558 showed credit issued $28.99?? Couldn't find where to actually contact Needed to place an order in order to not "lose" credit for 1pc!!!
Hoping we get the right thing this time
Fast service
Items matched and went together as a…
Items matched and went together as a gift.
not recieved them yet!.
good
it was well made and nice to use for the website
App fairly easy to use.
FIRST TIME BUYER
The order process was intuitive… but…
The order process was intuitive… but the verdict is still out on trust. I will have to wait for delivery and moment of truth to determine if the product was represented honestly on their website
Easy to follow instructions.
Delivery charges
I would like to see the cost for postage before getting to the checkout stage.
Site improvement for multiple purchase
It would be great if the page stays on the same product when adding something to the shopping cart so we could order more variations of the same product.
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