Nice Shirts
Easy to use. Good deliveries
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Loupes
Reasonably easy to navigate
Fairly easy checkout
Fairly easy checkout with PayPal
Exact to thing I needed
Exact to thing I needed. Spot on.
Don’t write reviewers
Complicated
Easy to order
When my order arrives on time
When my order arrives on time, correct, and in good condition, I will consider my experience as a whole.
The shipping costs are extortionate yet…
The shipping costs are extortionate yet the clothes are a reasonable price. The designs are very flattering
First time purchaser.
The price appears reasonable.
When they cant deliver, just a 50% fee to cancel your order
10 days and order still in processing. 50% fee to cancel order.
Reply from LightInTheBox2026-10-20
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
very hard to place order
Buyer Beware of Light In the Box
Buyer Beware!!! I purchased a women's top from Light In the Box that was too large and poor quality. I attempted to return it only to be told I would have to pay to return it to China which is not forthcoming on the website or take a seriously reduced discount which they use as an in store credit, not back to your method of purchase. Their customer service contacts you frequently but with only a resolution to their advantage in keeping your money whether you are satisfied with the product or not! The quality of the item would be something a grown woman would not wear. Again, BUYER BEWARE!
Reply from LightInTheBox2026-10-20
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
I had to leave the site and re join…
I had to leave the site and re join before it would accept my details. annoying.
We couldn’t get conformation number bc…
We couldn’t get conformation number bc it disappeared too fast
It was hard to enter into my computer.
Easy and clear instrctions
it initially said i would recieve in…
it initially said i would recieve in two days. now it is stating it will be a week and a half. so bait and switch much?
Delivery is inconsistent and customer…
Delivery is inconsistent and customer service is not available in a timely manner
do not like the application too…
do not like the application too complicated should be more simple
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