★★★★★
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
simple easy
good products
good value and prices
This is my first time ordering.Will…
This is my first time ordering.Will give more of a review once I receive my order and Iam satisfied.
It was ok
It was ok, I had questions about the difference in amount to pay on the app & on the main computer. There was no where to ask a question, so it took longer to work out than it should have done
grezy
everything I wanted was available
Painless after 2 tries!
Simplicity and product range
Can always find what
Can always find what I want and prices are reasonable.
Easy to navigate
Easy to navigate, cool products!
order was easy
order was easy - I hope the sweater is as pretty as the picture
Love these garage covers!
This is my second garage door cover in less than one month. The Halloween garage cover is awesome so we decided to buy the Christmas one also.
This company is out of Singapore
This company is out of Singapore. Their products are good to appoint but their website their app is nothing but a joke. I tried to return something today. It took me two hours to figure out that I was gonna get screwed. Just answers is a subscription thing they charge you $47 a month for it and that’s where LightInTheBox told me to go to get the information I needed! Do not have anything to do with LightInTheBox. Period. Period. Period.! It’s not a scam. It’s just impossible to get anything honest.(are we surprised from China) America is not friends with China and this girl here isn’t friends with China. Please I beg you do not have anything to do with LightInTheBox. It is a scam probably and it definitely is a lousy site to get returns on and to get the help that you need. They continually go around in a circle until they have you going to just answers. Just answers is probably not a problem, but you’re gonna pay for it every month unless you can put in a card and then cancel your card after you get your answer then you can get your money back. That’s what I did about a month ago because I didn’t realize they were charged me $47. 00 My bank today turned them down because they’re from Singapore after I called I found out from my bank that they turned it down because it’s from Singapore! I hope this helps some other sap that falls for the crap that LightInTheBox tries to sell you and also just answers! Linda L
Reply from LightInTheBox2026-10-18
Dear Linda, Thank you for taking the time to share your experience. We’re sorry to hear you had a frustrating time arranging your return. Returns can be requested directly from your Lightinthebox account, and our team will guide you through the process. We do not charge for reaching our customer service, we sell only goods, not services. To make sure your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response promptly. Here’s how to submit a Ticket: Log in to your Lightinthebox account. Navigate to the “My Orders” section. Find your specific order and use the contact support option provided there. Please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
It took a few times to process the…
It took a few times to process the order..
difficulty with payment with credit…
difficulty with payment with credit card and had to start all over--how long will shipping take?
Should indicate shipping charges before…
Should indicate shipping charges before final payment
Will reply with a free postage credit…
Will reply with a free postage credit for my time!
easy to order now just see if delivery…
easy to order now just see if delivery time is accurat
Hard time signing in.
Very easy to place order
Very easy to place order. Choosing 2 different colors not so easy.
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