LightInTheBox

The experience was easy and simple

The experience was easy and simple. Will use again for now, as this is the first time I have used them.

Lots of great products to shop and easy…

Lots of great products to shop and easy to find what you’re looking for 👍

It would be easier for me to rate you…

It would be easier for me to rate you after I receive my order. It will all depend on how long it takes, and the quality when I receive it. I will be more than happy to write a review.

So Far So Good!

Ordering process was trouble free. Hope delivery and product match experience so far.

Steph HallUnited Kingdom · 1 review · Experienced 2025-10-18 · Posted 2026-10-18

Customer service lied to me & refused a full refund.

I ordered a dark green rockabilly dress on 31st July 2025 expecting to get a dark green dress, when I received the dress, it was clearly a light green dress instead. When I pointed out the mismatch in colour to customer service and they said and I quote 'absolutely the same"- obviously colourblind then!! I only got a 60% refund when it should have been 100% especially that the colour was definitely not as advertised What's more, shortly after I couldn't help but notice that they hastily photoshopped the dress colour to match the one I received on their advert! Pixelated at that. Wow, they lied to my face so I would think I deserve a 100% refund for the misadvertisement & dishonesty! So, I'm going to be honest here, this dress and the jewellery are worth a lot less its advertised for. Also lying to a customer so blatantly is not really a good look for this "company"(!)

precisely the color and fit of the long…

precisely the color and fit of the long pants I was shopping to find. padded two color cycling tights

The website is clean and easy to…

The website is clean and easy to navigate, product is well priced, ordering was simple... the true test and final opinion depends on when I receive my order and if product is as presented online. I certainly hope so! And look forward to ordering more items if all goes well.

First time purchase with ease.

It's the first time Ive purchased anything through Light in the Box but I found it very easy and swift to navigate the website and to complete my purchase.

Not familiar

The order that NEVER arrived

I placed an order in July that I NEVER received! This is the response that I got from their non-customer service department. Dear Kathleen I hope you are having a nice date. I'm sorry to hear that you were unable to locate your order. l can understandhow frustrating that must be. Unfortunately, the package was not claim before the pickup deadline, and the package was subsequently disposal/destroy/returned. 📌 While our policies do not allow us to offer a refund or a free redelivery in such cases, l want to ensure we find a solution that works for you.You can read more about our refund policies Here's what we can do: We can reissue your order at half the product price. You would just need to cover 50% of the product price and the full shipping fees of [USD 21.485 ]. If this sounds good to you, we can proceed with this via PayPal or credit card to make it as smooth as possible. Please let us know if you agree to this arrangement. and we'l get everything sorted out for you. Thank you for your understanding and patience. We're here to help, so feel free to reach out if you have any questions or need further assistance.Wishing you a lovely day ahead! Sincerely Siran Customer Service

I purchased a smart biometric door lock…

I purchased a smart biometric door lock from Lighting Box, which arrived damaged and had never been used. It still had its original protective film attached. Despite providing video evidence and reporting the issue within two weeks of purchase, Lighting Box refused to accept responsibility, instead blaming incorrect installation. This is particularly absurd considering that an identical lock had been fitted to the same door by the same professional technician, with over 25 years' experience, and worked successfully for five years. Rather than honouring my request for a full refund under the Consumer Rights Act 2015, Lighting Box has dismissed my complaint based on its supplier's speculative assessment. In my experience, Lighting Box is refusing to honour my statutory consumer rights and attempting to shift responsibility onto the customer. Extremely disappointing customer service. I would strongly advise potential buyers to think twice before purchasing from this company, particularly if something goes wrong.

Regina BentinUnited States · 1 review · Experienced 2026-10-16 · Posted 2026-10-17

Processing and shipping took almost a…

Processing and shipping took almost a month to arrive after ordering. Didn't realize ships from China.

Edris SalihCanada · 5 reviews · Experienced 2026-08-20 · Posted 2026-10-17

After my first write review

After my first write review, the LightinTheBox, did not do anything. Here was a problem: I order a shoe men size 42 as my emails approving that, they sent me size 43. When I asked them to send me a correct size that I ordered. They told that I have to pay extra money, the shipping money. I am leaving the judgment for you!

it was good enough for me to buy what i…

it was good enough for me to buy what i wanted

Way to complicated

very difficult web site

I do not appreciate paying for…

I do not appreciate paying for insurance as well as shipping. This is just an additional charge by the company.

I wanted a nons-sucktion cup bath…

I wanted a nons-sucktion cup bath mat,,,,that does not float,,, Hopefully this won’t,,,,

problem with multi-colors within the same order.

The order app. is not set up for ordering multi-colors of the same item. I had to put in 3 seperate orders for 2 ea. - brown, black and Kang. for a total of 6 that I need.

Part of it was confusing.