LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.
Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories.
However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.
Impossible to easily erase my account. Helpdesk sens back same dumb email and the pop doesn't work for the main button "delete my account" while I'm still being spammed by newsletter.
Reply from LightInTheBox2026-10-16
Hello Alexandre, we are sorry that the account deletion process is not working. You can delete the account by going to the following menu in your account
Account > Settings > Delete Account
or by using this link in your browser:
http://litb.cc/l/rLyn.
If the issue persists, please contact [[email protected]]using the email address associated with your account to request a manual deletion. Please note that once your account is deleted, you will no longer be able to view your orders or use any coupons or rewards. We hope these steps help.
Currently questionable 🤨
Order placed 4/10 ready for Halloween - item not even shipped and delivery between 13th-19th October?
All these “positive” reviews but no mention of receiving goods? Yes I checked on here before ordering for rating - but didn’t dig into actual reviews - think something suspect going on here (lots of junk emails, but no fulfilled order as yet) Very happy to change this review if I’m wrong, but at the moment I certainly would proceed only with caution
17/10/26 Various emails back and forth, now advised that if I actually require my order for Halloween I need to request ship in 24 hours (extra charge) …. However in the mean time various junk mail suggesting I can still order in time for Halloween 🤷♀️🤷♀️🤷♀️
You have been made aware, life is too short for this, my recommendation purchase elsewhere
Reply from LightInTheBox2026-10-17
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced regarding the tracking and fulfillment of your recent order. We understand your frustration concerning the shipping updates and delivery timeframe, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
The product is not at all as advertised; just a flat looking cheap rug. And no refunds! What retailer operates like that? DO NOT BUY FROM THEM.
Reply from LightInTheBox2026-10-17
Dear Valued Customer,
We sincerely apologize for the inconvenience you experienced with your purchase and the misunderstanding regarding our return policy. We are dedicated to providing high-quality products and exceptional service, and we deeply regret that your order did not meet your expectations.
Please rest assured that we are committed to resolving your concerns to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
DO NOT BUY ARTIFICIAL FLOWERS FROM THIS CHINA_BASED COMPANY!
artificial flowers were packed tightly in a plastic bag. when removed many individual flowers fell off. Trying to return them was a complete nightmare! They requested photos be sent, back and forth for weeks and weeks. Requested i return the flowers to China at my expense! When I refused they finally sent a return label. Then they refused credit my card but insisted on a store credit which i refused. Finally after weeks of back and forth they sent a label. I sent the flowers back and 2 months later they issued a credit minus $35 for shipping costs! When I contacted them again they flatly refused to credit the $35. This company is based in China - WARNING use a US based company!
Reply from LightInTheBox2026-10-17
Dear Valued Customer,
We sincerely apologize for the inconvenience you experienced during your shopping. We are dedicated to providing exceptional service, and we deeply regret that we fell short of your expectations regarding your order quality, return process, and shipping fees.
Please rest assured that we are committed to resolving your concerns promptly. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Poor quality, looks very different from photos on line. Dont use.
Reply from LightInTheBox2026-10-17
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Got wrong size. Was offered 60% off next order or I had to pay to return. Took the 60% option and couldn't use to order just the same Women's Pullover. Had to purchased another item or lose the offer. Not happy
This is the second time I have ordered this blouse the first one never arrived and there must have been some mistake somewhere as the debit was in my bank. Please check if you have previously sent me this order. I need it to wear to a function in a couple of weeks.
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