About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to use web site
Easy-to-follow setup on site
Easy-to-follow setup on site. Nice choice of products. Postal rates are a bit on the high side.
Shopping was good
Shopping was good. Checkout was a little more difficult but I think it was my fault not the website. I am not good with computers. But got through it okay. Thenk you for your patience.
Good
Good. Thank you
No oppinion
I am hoping it will be great and I get…
I am hoping it will be great and I get my parcel before the 24 Oct 2026
Ordering your the product online was…
Ordering your the product online was not complicated or wasting my time like other companies, it was easy, and I like that very much .
Trouble signing in.
Quick and easy
My experience with ordering seems ok.
you get your stuff
you get your stuff, their storage is in China so transport take time. they dont do refunds really, so do remember to get the size based on the actual measurements and not what you are locally
Dont buy from them!
Item too so several weeks past estimated time to get the package. It was too small, was too difficult to return and had to pay several fees for returning.
Reply from LightInTheBox2026-10-16
Dear Valued Customer, We sincerely apologize for the frustration caused by the long shipping delay, the sizing issue, and the difficulties and fees you encountered during the return process. We deeply regret falling short of your expectations and are committed to resolving your concerns promptly. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
up price from 7.99 to 10.99
I purchased a Roaring 20's Retro…
I purchased a Roaring 20's Retro Vintage Outfit that arrived late and was not used for the event. I have tried several times to return the item. However, I have not been able to do so due to the email on the account is no longer valid and when I called no one will update it so that I may complete a return request. Now, I am out $70 for something that arrived late and will never be used. This site is not user friendly when you need to make changes to an account no one is willing to assist you, but they will sure take your money. You just responded to this comment telling me to login into the account with an invalid email and unknown password ???? And no way to respond to that comment ????
Reply from LightInTheBox2026-10-15
Dear Valued Customer, We sincerely apologize for the frustration and inconvenience caused by the late delivery and the difficulties you encountered while trying to update your account details to initiate a return. We understand how disappointing it is to miss an event and feel unsupported when seeking assistance. Rest assured that resolving your concerns and improving your experience is very important to us. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
postage expensive af
My discount had to be for 1 item over…
My discount had to be for 1 item over the amount.
I ordered a linen shirt
I ordered a linen shirt. Turns out it’s cotton polyester and 5% linen that’s not a linen shirt. If you rip people off they will spread the word.
I ordered a light puff vest and…
I ordered a light puff vest and according to the reviews I ordered it in a size larger than I Usually wear: size L. I didn't realyze that i'd have to order an extra large. I looked into exchanging but had a terrible time trying to set up a password and finally gave up. I'm disappointed and will never buy from them again. The quality seemed okay, and it was not expensive and that's why I ordered it. It also took a long time to get here.
Reply from LightInTheBox2026-10-16
Dear Valued Customer, We sincerely apologize for the inconvenience you experienced with your recent order, particularly regarding the sizing, delivery time, and the difficulties you encountered while trying to access your account for an exchange. We are dedicated to providing exceptional service and deeply regret falling short of your expectations. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
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