About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
I hate having to rate every experience
I hate having to rate every experience. I just want to purchase an item without interruption.
Had to put my info in twice
Fine for aperson who is non-tec
easy to use site
easy to use site, lots to choose from. Gave 4 stars as I have not got my goods yet as only just ordered.
jump rope
After choosing the first color I couldn't find a way to go back to shopping for the next color. I had to drop out and start over before it let me go back for the second item. Otherwise, the experience was fine.
Easy to order
Okay
Okay. Fine.
1970
Ease of shopping.
Gift
Great service
It was easier to order from you instead…
It was easier to order from you instead of Amazon. Could I have a receipt of my order. Thank You.
Easy to order
Great value
Answered questions quickly and easy to maneuver. Just wish there was more information for electronic items. I have put in two orders within the last week but I am still waiting for delivery.
ordered same thing 3 weeks ago
ordered same thing 3 weeks ago. never showed up
Your order may not be with the company you expect discounts you are expecting because it’s not the same as you think. It’s not revealed until you checkout. And a high mailing charge is added. Wrong co
I shopped at a kohls account which had bonuses in the amount of 35 dollars and free shipping at checkout I was surprised to find I was ordering from Lighting in box and a14.95 shipping charge and no bonuses not happy
Be wary of this business
Be wary of this business! So far they have cheated me on shipping, changed prices on my order, refused to honor rewards nor refund points. I am looking into legal action against them.
Reply from LightInTheBox2026-10-14
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Tap arrived broken and unable to get a refund
I bought a tap and the cold tap didn’t work. I had paid a plumber to install and obviously don’t get the money back on that. Customer service keep requests pictures and videos of it not working, so I have now given up. Have completely wasted over £200 including the labour and I now have to buy a new tap and pay for someone to install. VERY ANNOYING
Reply from LightInTheBox2026-10-15
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
filling in too confusing
I never received my order and the…
I never received my order and the company did nothing to help.
Reply from LightInTheBox2026-10-15
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
What an absolute con of a company
What an absolute con of a company. I ordered 2 items; both then appeared out of stock and asked me if I wanted to exchange. To avoid the hassle (or so I thought), I chose an exchange. 3 weeks later, the item was delivered, but it was the wrong product. They offered a percentage credit incentive to keep it, but even with the first incentive, I would have been financially worse off than buying the product they sent. They offered another percentage credit incentive slightly more than the difference between the item I was sent and the item I purchased. They then credited me less than the offered percentage of my original purchase, making it over £30 more than buying the exchanged product.- shocking customer service - Avoid, buy from a high street retailer - not these cowboys
Reply from LightInTheBox2026-10-15
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
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