Confusing
Confusing, not very clear.
About LightInTheBox
Data updated- Website
- www.lightinthebox.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 984 reviews
- Replies to negative
- 41% (151/372)
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About this business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
Written by the business, not verified by us.Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories. However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.What people say
Too hard to enter info
The advertised price was great but when…
The advertised price was great but when you convert to USA money it is almost double the original price, I dont normally buy online and find it difficult, I just hope the goods are worth it,
I did not see a delivery date.
too little time to tell
Small print not easy to follow…
Small print not easy to follow instructions in some areas
First time user
First time user, but seemed easy enough
ordering w no or forgotten pssword is…
ordering w no or forgotten pssword is ... a miserable experience. Get this aspect of your customer software - EASIER and much BETTER. Took me waayy tooo long! B B
couldn't change password
Almost satisfied
The product was first advertised for $5.99 and now it's 14.99 which does not impress me. Grant the first I saw the item it was only there for a limited time even though I did go back the same day after seeing the item but the price had already changed.
Good selection
Good selection, delivery charge little high
Page was unresponsive
Page was unresponsive. No detailed photos of the buckles.
UNHAPPY WITH SHIPPING FEE POCKET PADDING
YOU DID NOT USE INFO YOU HAD THAT WAS CORRECT. THEN YOU CHARGE FOR SHIPPING INSURANCE TO PAD YOUR OWN POCKETS, NO I WON'T BE BACK OR RECOMMEND THIS TO ANYONE ELSE!!
Order placed 9/11/2026 Delivered to trash/recycling area 10/12
Order placed 9/11/2026. Followed up with LightInTheBox on 10/05 because there was NO COMMUNICATION or Delivery. Then on 10/12: Here is my tracking number: Tracking # YWE00001569761395 Again, 1. my package was left in an unsecured area and stolen or mistaken for trash, because all units trash and recycling bins are in back at the garage entrance. Trash was picked up 10/12 at 7 AM. 2. We NEVER get packages delivered at the garages. There is no door bell, no security camera, etc. 3. WHY didn't you deliver it to MY FRONT DOOR!!??? I mentioned the doorbell camera on my front door on 10/05!! And today!! 4. The neighbors DO NOT HAVE THE PACKAGE. IF YOU DID LEAVE IT THERE, UNSECURED, IT WAS STOLEN or taken with the trash. 5. You never sent a delivery notice. And no pictures sent until my inquiry today!! IF I had a noticed sent to my email of the delivery, I MAY have checked for it in back!! LightInTheBox be hearing from my CC company and the BBB. I will NEVER do business with them again. Period.
Reply from LightInTheBox2026-10-13
Dear Valued Customer, We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations. Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours. Here's how to submit a Ticket: 1. Log in to your Lightinthebox account. 2. Navigate to the "My Orders" section. 3. Find your specific order and use the contact support option provided there. please visit the following link for detailed instructions: http://litb.cc/l/yqLC Thank you for giving us the opportunity to serve you better. Warm regards, Customer Service
Great
Great. What a beautiful items you offer. Flash sale made it possible to get early Christmas items. My only concern is the price of shipping. It reads $6.99 for the first time and $3.00 those next items. Other mail order companies offer free shipping for orders over $100.00. I look forward to getting my order. L3
Could not determine from website if…
Could not determine from website if lights can string together. Or find a shorter strand of lights. Feels cheap and a little scammy-- hope these lights are excellent.
I love the clothes but I am more…
I love the clothes but I am more inclined to rate it when I have received them thank you.
Excellent special pricing…
Excellent special pricing opportunities! Allowed me to order a couple more items.
product of good quality and price but…
product of good quality and price but description is not good, it clearly specify fly type button and I got one with a zip
Yes the 2nd day this payment went…
Yes the 2nd day this payment went through as creit card ,but it would not accept my Paypal for what ever reason .
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