LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, which are available in multiple major languages.
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Is LightInTheBox legit?
LightInTheBox (www.lightinthebox.com) has a 3.1 out of 5 rating on OK.one, based on 984 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 42% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 41% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently point out that the online platform is exceptionally clean, well-organized, and very simple to navigate when searching for desired products. Shoppers truly appreciate the huge selection of merchandise available, noting that prices remain very reasonable and affordable across various categories.
However, some customers also noted recurring issues with receiving incorrect clothing sizes, wrong item colors, or products that completely failed to match online descriptions. A few other people also felt that navigating return policies, obtaining full refunds, and dealing with unexpected subscription fees created significant frustration during their shopping journey.
Auto-generated from all reviews of this business. For reference only.
They misrepresent the sizing on their products. When you try to return it they ask you to return it to Asia which will cost up to $40 which is more than the price of the product. DO NOT BUY FROM THIS COMPANY. TEMU HAS THE SAME THINGS WITH GREAT RETURN POLICIES AND EASY RETURN POLICIES.
Reply from LightInTheBox2026-10-12
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Never received my package. "I ordered from LightInTheBox and the package was never delivered. The repeated excuse is that they could not locate my home for delivery. When I reached out to their customer service team to track down my package, I received nothing but automated responses that didn't help at all. I gave up and considered it a total loss. Over 4 months of aggravation. I am out $30.00
All I want is to spread the word not to order from this company
They replied to my review in the same automated non-solution response. Just deliver the package I paid for.
Reply from LightInTheBox2026-10-12
Dear Valued Customer,
We sincerely apologize for the inconvenience you have experienced during your shopping. At Lightinthebox, we are dedicated to providing exceptional service, and we deeply regret that we have fallen short of your expectations.
Please rest assured that we are committed to resolving your issue promptly and to your satisfaction. To ensure that your concerns are addressed efficiently, we kindly ask you to submit a Ticket to our customer service team. You can expect a thorough and dedicated response within 24 hours.
Here's how to submit a Ticket:
1. Log in to your Lightinthebox account.
2. Navigate to the "My Orders" section.
3. Find your specific order and use the contact support option provided there.
please visit the following link for detailed instructions:
http://litb.cc/l/yqLC
Thank you for giving us the opportunity to serve you better.
Warm regards,
Customer Service
Took me over two hours to place an order. One item was left out. I had to order it separately at extra shipping cost. Horrible shopping experience. Hopefully everything arrives safely. Pages were never responding.
I purchased a product for my son as he is very handy with tools and such. The picture shows that the tools are removable from the mug but that is not the case. They are painted on and will probably wash off after a few washings. If I get a response to my email I will certainly adjust my star rating.
The delivery time was great and they kept me up to date on the tracking info.
After choosing one item and continuing to shop, I couldn't find the box to view my cart and check out. I had to add an item to my cart and then delete it.
I had $250 of items in my cart. When I saw the shipping total (over $50) I looked for any kind of free shipping or percent off offers and could find nothing. I deleted many of the items, buying only $100 of items. Shortsighted of this company to encourage you to buy less.
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